Toyota dealerships near me (Mansfield, OH)

The dealership was more than helpful with any initial information that we asked for before we made the drive to their lot. We had asked for clarification on a couple of the pictures online (lighting made it look like the vehicle was damaged). The salesperson took the time to make a fresh video of the vehicle, being careful to make it very easy to see that the vehicle was not damaged at all. I thank them for that. All interaction with the individuals at the dealership was very friendly and personal. It was a good buying experience. I would recommend them for your next purchase.

Terribly unprofessional. I saw they had the exact van I wanted while I was out of town and called to arrange purchase. They said I need to be in person. I said I will be there in 2 days after I return from Thanksgiving please take my credit card number and a $1,000 NON- Refundable deposit but they declined. So I said I’d like to buy it and since you do online sales, let’s just do it that way. They said they do not sell cars online which is a lie— of course they do, it’s called internet sales. Every dealer in the country will sell online and deliver the car to you. Then she said she her manager said to make an appointment for the day I returned. I did and while on the way there, an hour drive away, I called ahead because they told me to so they could get the snow off the car. So on my way to my appointment for the car I was going there to buy, they sold it out from under me before my appointment time! Furious! Terrible way to treat a customer trying to spend $55,000 with you!

I spent a day, gave personal information, filled out paperwork w Delvin only to be told that it SOLD. Then the very same day, saw it back on CarGurus w a $2k increase in price. Bad business.