Toyota dealerships near me (Norwich, CT)

Outstanding customer service. I was very happy with the overall experience. The staff responded quickly and maintained open communication via texts and calls, answering any questions and checking in regularly. They were also very polite and not at all pressuring.

All went well

good

Very friendly staff, was immediately greeted by Josh upon arrival who was very friendly and informative, no complaints in that department. However for this particular vehicle (2020 RAV4 XLE with 66,000 miles on it) they had it listed for about $27,400. Original MSRP for that model was $29,820. KBB and similar websites state fair value for the vehicle to be $23,432. That’s not including the fact that it had numerous paint chips, what seemed to be very minor chips in the windshield, and the fact that it har 66,000 miles on it. The vehicle drove well on the test drive and I had no problems in that department either. However- when I asked about the price being so close to MSRP the only answers I got were convoluted and mostly were chalked up to it’s the market we have right now. But that isn’t true. I’ve already seen 2021-2023 RAV4 XLEs with prices set to 25-27K. This 2020 I refer to should be $20-22K.

The communication process was a bit challenging during the negotiation process but overall speaking they did an amazing job and I was able to buy a car with them!