Toyota Dealers Los Angeles, CA

"extremely helpful! We found the truck we were looking for and buying it was very easy! Thanks"

"Yelp review for Tustin Toyota – My big brother (don’t you just love them?) and his adorable wife rescued me yesterday and took me out to buy a new/used car because I just couldn’t seem to find the deal I was looking for. Once I found one on the Internet, my brother thought it would be wise to call ahead, and I am so glad that Leodardo Castillo of Tustin Toyota answered the phone. Leonardo ended up smoothly ushering us through the entire smooth process from start to finish. By the way, Tustin Toyota is this amazing dealership that seems to stretch on forever. The main lobby in the central building is huge, and the ambience is so inviting with its chic 1960’s modern couches and chairs, glossy vintage tables and a Subway sporting tables and earth-tone Naugahyde chairs. There are also murals of surf scenes stretching across the back walls that make you feel proud to be a Californian and as if you’ve just been dropped onto the Mad Men set in Hollywood. After the receptionists alerted him that we were there, Leonardo greeted us with his jovial personality and super professional manner. He let us sit back and enjoy our refreshments and the music while he ran down the street to fetch the 2014 Scion xD that we had called about. Then he escorted us outside to where the Scion was parked, and we were completely wowed. This baby was so sweet and so clean that she looked brand spanking new. As we proceeded to take her for a test drive, Leonardo helped us with any of the questions we had about the Scion and took into consideration my wants and needs to make sure that this puppy fit the bill. The negotiation process was super easy. I didn’t feel one ounce of pressure from Leonardo as we all agreed that it felt like he was there to accommodate and get us the best deal possible. I had been pre-approved for a car loan from Wells Fargo before I got there, but Leonardo took down all my info, ran my credit report, and managed to squeeze out higher percentages than Wells did. Fortunately, this put me into an optimum position, and Leonardo was able to offer me a lower interest rate. Then Leonardo escorted us over to finance where Nathan worked his magic and offered me an upgrade (at no additional increase in my payments) of leather seats and PermaPlate protection for the interior and exterior to keep the car looking great and preserving her value. Leonardo topped off the whole sweet deal with a complimentary late lunch and two leather key chains to boot. If you are in the market to buy a car – new or used – do yourself a favor and head out to Tustin Toyota and ask for Leonardo Castillo. By the end of the car shopping experience, you will feel exhilarated and satisfied and super glad that you picked Leonardo Castillo at Tustin Toyota to do business with. He is fair. Congenial. And simply amazing. "

"Thanks"

"Awesome"

"Easy to deal with,fair price on vehicle,great salesman and finance.I am very satisfied with our purchase experience."

"Salesman provider all the info I needed."

"Nice "

"I had a excellent customer service,And the Toyota RAV4 xle is a very good car,thanks to all of them!!!"

"Great! "

"Love it Lin was so amazing And he contact me fast and help us so much with our questions . Good experience fast n easy process . I will recommend This place go and check it out"

"I asked if they still offered 1.9 financing instead of responding yes or no they wanted my phone number, I didn't need the car got my car fixed (accident)"

"Asked a few basic questions via email but they were not answered. They wanted me to call a fleet manager. To their credit, they did send 3 emails. I asked the questions again in a separate email and never heard back."

"Good "

"spoke to female sales person about trading my car for a new one through glendora toyota and was advised because of the recall for the airbag (which is worldwide) she said they were not allowed by law to take my trade?? first time i ever heard that excuse. i asked how somebody can trade any car in as most every car has the same airbag recall and she said "no dealerships are taking trades right now". anyways went to another dealership and got top dollar for my trade. no need to go near glendora toyota until sales people learn the trade!!"

"Had a good experience, knowledgeable and friendly sales person Gustavo Martinez. Test drove 2016 Nissan Versa Note. Liked car, but was in the early stages of looking for a car. It had over 42,000 and I was looking for a car with less miles. "

"Great!"

"These guys are great! Richard Ingrassia is awesome! Got me a great, no haggle, Internet price. Easy, smooth transaction. The vehicle was as advertised, detailed, fueled up and ready to go. Couldn't be happier!"

"They responded quickly. Almost purchased the truck here but ultimately went with South Coast since we had already visited the South Coast lot. But could of easily purchased the truck here as well. Very prompt responses and wiling to work out a deal."

"I have not been to the dealership. I inquired about a car and they were fast to respond. It did not have the option I wanted so we passed on the car. The dealer was nice and respectful and did not call me a million times like some of them do. "

" Yes I end up buying the car that they had listed it was a great deal and I was happy. "

"Good service. Sales rep offered options and followed up."

"These guys must get so many hits on these cars they seem like they can't be bothered to spend the time to discuss the deal..just voicemails telling me to come on down and drive the car.. "

"Responded quick "

" Absolutely fantastic experience! Paul Hemmer, David Hutchinson, and David Lopez made this a very good experience for me. Paul was professional and knowledgeable about my vehicle. David was really great in getting me in and out of there quickly! I love my car! Thank you guys you're great! "

"Our experience with Sales Guy, Jake Foster was very pleasant. Our interest for the vehicle made the sale much easier for him and he was not pushy at all. Our transaction went very smooth. Our opinion about Sergio, the Finance Manager was a bit different. He was not Customer Service Oriented at all. He was very robotic and didn't care about our questions and/or concerns "It was time for closing and he wanted to be done". As soon as the signing was complete, he stood up, walked outside of his office, locked it and left. We also dealt with Lester in the Service department, after Jake made it possible for us to get our vehicle buffed and waxed due to some discoloration. Lester was very professional and courteous and listed to all our needs. Our vehicle came out of the shop like "Brand New". My wife picked up the vehicle and was extremely pleased with Lester's Customer Service skills."

"couldn't of been better Great dealership"

"They Responded W/Questions & Not W/Info on Auto I Inquired About"

"Dealer reply fast. Ready to help to buy a car but the price still high. "

"Could not explain why only certain cars are Certified and this one was not."

"Contacted me promptly and was told car was sold."

"So far they have the best prices on Rav4 Hybrids. Working with Jerry from internet sales. He's very quick and informative and helped us out (Saved $$$) on a new purchase. Highly recommended. "

"Fast and easy Daniel and Alvaro, were awesome thank you."

"Fast and responsive."

"A week later I get a response from the dealer. Deal was already done elsewhere"

"Excellent"

"Dealer try to bait and switch me selling a car for 8988 the having a sale event and the same car going for 6988 than when I'm ready to leave to drive 70 miles to come get it they tell me it now 10988 just 3 hrs after receiving the sale ad in my email this dealership is horrible and general manager in worthless telling me I was only upset cause I wasn't approved on credit for the 10988"

"Too many follow-up emails from different sales people"

"Don't deal with this dealer made cash offer and then I didn't matter no more then after they wouldn't even return emails"

"Call frequently to follow up on your decision."