Toyota dealerships near me (Lockport, NY)

Ignored by sales team. Zero professionalism. Salesman was very unfriendly and lacking any enthusiasm or eagerness to sell. Not to mention the trade in offer (which took a week to get) was disrespectfully low—way below market averages.

I had a great experience here. Was my first time. I price matched the car and got the price down $3k on a great deal already. I got a great trade in credit on my ten year old car.

I texted with someone at the call center who set up an appointment to see the car I was interested in. When I arrived at the dealership the car had already been sold and they confirmed that they had told the woman whom I was texting with that it was sold. She still went ahead and set up the appointment. Very frustrating. 2 stars because the man at the dealership was still great and very apologetic, but I will avoid West Herr dealerships because of this experience.