Dealerships near me (New Britain, CT)

Very courteous and helpful

Good

everything happened as expected. great place to work with for sure.

Very responsive to my inquires- sent me everything I asked for - Tony was such a great help ! The car was exactly as advertised and the perfect solution for us. They found a small problem and fixed it before I even knew about it. I’d definitely go back for another vehicle in the future.

This was a tricky transaction. I live two states away from the dealership, so my "Paid in Full" check had to clear my bank before Universal Motors could hand me the Title. Nonetheless, they very kindly allowed me to drive away in the 2019 Nissan NV Cargo Van I had just purchased, with the promise to FedEx me the Title once my check cleared. The check cleared in a couple days, and Universal Motors texted me a screenshot of the FedEx package, with the date and tracking number clearly displayed. Somehow there was a delay on FedEx's end, but after communicating with Universal Motors, the Title made its way to me. I would be happy to buy a vehicle from Universal Motors again!

Responded quickly and was not pushy. Very polite.

We went to the dealership, and the vehicle had been damaged on the front fender on the driver side. The person who came out to test drive the vehicle with us, supposedly had no idea how that had happened. The Carfax had said that there was no accident. And when we had several questions about information we had seen on the Carfax report, he said that he had no idea about any of it. We asked him if he would reduce the price because of the damage on the front bumper, and he said no that the truck had already been marked down. So we left. In And the next day, he called up and said he was willing to drop the price a little, that his boss told him to put it on sale. We felt like we were being lied to the entire time. We never felt comfortable in any part of our interaction.

Good spot to find newer vehicles at really good prices