Dealerships near me (Middlebury, CT)

TLDR: deceptive practices, adding fees after agreeing to a price and run arounds This dealer has a listing on cargurus.com for a 2019 BMW X1 for $18,600, which would be a great price. However, the deception starts there, as when you go to their website, it has that as a “finance price”, so the real price with $1,995 down would be $20,599. I made an appointment on Friday and arrived shortly before 11AM. (Note: it’s terrible finding parking, and their lot is full, no parking), I was greeted by Emre who told me the car is not there, and we had to drive to another lot. That pissed me off a bit as isn’t that part of making an appt that the car “is actually there and ready”? Alas. The car was really nice and we completed our test drive. After we got back, I chatted with Emre. I said I was interested but wanted to make sure I could have the car for an independent PPI. That was not possible. I could only have a mechanic come by and look at the car on the lot. I asked about the out the door

The staff was great when I was in the office and very helpful. However, no one answered the phone when I left home, before driving almost 2 hours to get there, to make sure that the car was available as said before. One of the staff called me back later but I was already in their office being assisted with another person who was nice and helpful, and answered my questions. Unfortunately, the car was apparently sold to one of that same place employees. Anyways, not to blame the staff but I would appreciate that when saying AVAILABLE means really that the car would be available.

Prompt response

Very helpful

Great customer service I will go back

It was the harshest of winter conditions both when I inspected the car and when I picked it up. The experience was delightful. These are honest and helpful people. I had the feeling that they were interested in helping me find a car to my liking and I did. Through the entire process, they were communicative and patient what’s me an old man. I cannot imagine how good it would’ve been to have had weather to go outside and inspect the car and walk around and see other cars, but we could not. So I give them every credit for working through that circumstance and I have the car that’s going to meet my needs.