Dealerships near me (Melrose, MA)

Overall pretty good

I inquired about a 2022 Prius Prime I found for sale on Car Gurus, the Prius had excellent low milage, had clean title history with no prior accidents reported. Photos showed clean exterior and interior. I sent my trade in information over to them on Saturday April 25, I did not hear back until April 28th that my info would be sent to the appraisal team. Then I received a follow up email from them stating the "The car was found to have too much work needed to bring it up to an acceptable level of functionality for retail sale; so the decision was made to send the car to the wholesale auction." There is no way this could have been true with the advertisement and photos I saw. I'm only left to believe they have some shady sales practices. I don't know how to rate the condition accuracy, because the car looked beautiful and to be told it wasn't acceptable and taken to auction?

Contact was done by emails, kept me informed on updates.

Definitely had a great car buying experience here. I would suggest anyone take a look. They really took the time to help me get the right financing. The car was in great shape, and everybody there was so helpful.

The worse experience! This dealer kept calling me for a week, I finally go an hour out my way to find out they make their own rules. I was pre-approved through my credit union for this vehicle, which I explained through email and a phone call before going there. The sales manager comes over, looks at the check as if it was Monopoly money and states it’s not a cashiers check. Duh! A cashier’s check would come from ME, the check you’re looking at is directly from my credit union. When I tell him this he then says well it’ll take 3 weeks to process! I called my bank and they laughed! On the check is a validation number that the dealer calls with exact numbers and funds are immediately released! The sales manager then says or I can run your numbers through us! They truly hate when you do your homework before walking in! No thanks Sir!

Fast service quick deal