Dealerships near me (Lake City, MN)

I bought my 2018 Ram 3500 used from this dealer. Great truck. But here was my experience: 1. They quoted but did not include delivery in the agreement. So they tried to hit me after I’d signed and giving my down payment for $1200. Just to get the deal done, I agreed to pay 50%. 2. I was then informed they were replacing ball joints (wasn’t aware they were needed) and tires. Ok not an issue but instead of receiving it Tuesday it was Friday. No big deal, just a delay. 3. Here’s the issue. Truck showed up with no paperwork at all at about 3 PM. Ok, fine. I have to get back to work but called the dealership for paperwork. They were mailing it (not sure why they didn’t send it). Regardless once I’m off work I fire it up and it’s throwing codes - ABS, traction control, and 4 wheel drive won’t work. So short story I replaced the wheel speed sensor ($90) myself. Now waiting on a copy of the title because they didn’t do a VIN verification before they delivered the truck.

Had a wonderful conversation while waiting for paperwork to be finalized for the truck. We felt very welcome as soon as we arrived.

There seems to be a lot of AI involved in the buying process. You never communicate with the same sales person more than once. So there is no continuity in the process. You are always starting over with a different contact, so no progress is made.

Very friendly ownership & staff. Easy to deal with, loved the small town atmosphere. Felt very welcome & comfortable with no pressure at all. Would go back again & recommend dealership to others.

Once the dealership offered me a trade-in value that was thousands less than had received from others, I politely told them that there would be no sale. I received many follow up texts trying to convince me to accept an offer that was well below KBB, including telling me that there offer was good for sale or trade-in - as if that made a difference. I felt like they treated me as if I were a young kid uneducated in sales and they could talk me into a bad deal if they just pestered me enough.

I rated the price transparency a 3 star due to an add on for the brake light that cost $499.00 which was not made clear at time of purchase. Also the condition report was rated a 3 due to the passenger headlight being out. Was told if we fixed ourself we would be fairly compensated for it, they paid for the light bulb after I purchased it and installed myself.