Kia dealerships near me (Bassett, VA)

Everyone was extremely helpful and courteous!

good communication

Unfortunately this was the worst experience with a dealership out of 15 or 20 experiences over my lifetime. I made an appointment for 6:00 to test drive the vehicle. Confirmed appointment an hour before arrival. My husband and I drove an hour in crazy rush hour traffic. Upon arrival I did as told and asked for the “sales” person by name. Was told by Lucas, nice young man, he would be helping us. He disappeared for about 10 minutes and returned with a key to not the vehicle. Said he could not find it, and disappeared again. After 10 more minutes, my husband and I walked outside and was looking at their inventory of new Kia Sorentos. Then Lucas and Sales Manager appear to tell us the vehicle went home with another couple for overnight test drive. So, I said okay, could we drive this new Sorento? Lucas returned with the key only to discover the fob battery was dead. We thanked Lucas and decided it wasnt meant to be. Sorry for him!