INFINITI dealerships near me (Auburn, MA)

Unfortunately, my experience at the dealership was negatively impacted by the interaction with the sales manager who joined the conversation during my visit. When I asked about financing terms, including APR, I was told that the dealership would not provide that information and that I should seek it elsewhere. The conversation became dismissive, and the repeated statement that “people come here to buy cars, not to talk about it” created an uncomfortable environment for both my wife and me. I came to evaluate the vehicle, review the numbers, and determine whether it was a good fit for me, not to be pressured into an immediate decision without transparency. That expectation feels reasonable for any customer. This experience unfortunately affected my interest in moving forward with the purchase. I’m sharing this feedback because, in my own professional role, I understand how important it is for leadership to be aware when a customer experience is impacted in this way.

My wife and I were very pleased with our car buying experience, and Riley our salesperson was particularly pleasant and helpful. We only wish we had given ourselves more time the day of the purchase as things felt rushed, but that was more because we arrived at the dealership later in the day and not because the staff was being pushy. In fact, it was quite the opposite and they were great! We would strongly recommend anyone interested in an Infiniti go there.