Dealerships near me (Hopewell, VA)

The representative Shawn I believe was excellent. He called and texted to support our needs.

car sold previouly

I set an appointment 24hrs in advance. I get there and the salesmen Katrina, would not even talk to me. Then another salesmen got involved and had to “find the keys”. I saw them trying to jump start truck. I asked what was going on they said it had a dead battery. After two hrs of the trying to get truck started I left. Since I had an appointment and pre approved loan for this vehicle on would think that they would have it ready especially with 24hr notice that I was coming. Worst experience I have ever had and would not recommend this dealership for anything

• The car I came to see was parked outside dirty and unprepared. • The manager never came out to introduce themselves or follow up. • Communication and professionalism felt inconsistent at each step. I came in with genuine interest, but the lack of presentation and follow-through left a poor impression. Everything in this business is about presentation and customer service 101 — and this visit missed the mark.