Honda Dealers Miami, FL

"We, my wife and I, had a very poor experience and a wasted 4 hours at this dealership. The sales manager reneged on his in writing promise to beat the legitimate deal from another dealer on the specific 2014 Honda Odyssey EX-L. The car had over 2,000 more miles on it than advertised to which he shrugged and said "do you expect me to run out to the lot and check when you call"? The salesman tried to tell me at first the advertised 7yr 100K warranty was going to be an additional $700 to register a new owner, This was even though their CarGurus ad listing specifically said it was included, as did several emails I exchanged with them prior to coming in, ultimately they relented on that. Meanwhile to add insult to the entire affair the salesman went away and came back and added $500 back on the deal by reducing the offered trade in. The explanation was that the appraising guy changed it. It was as though they were trying to kill the deal rather than make it. Well as it turns out they had a walk'in while my transaction was underway that they apparently figured to get more money out of as he wanted to ship it to another country. The bottom line is they wanted $1600 more than the promised match deal that brought me, after several prior conversations, in to the dealership in the first place. And it turned out to have higher mileage and some off brand never heard of tires, that the salesman had never heard of as well. All in all an very negative experience that would prevent me from considering Hendrick Honda Pompano Beach, or recommending them to anyone I actually liked in the future. "

"The dealer call me right away-and I went directly to buy the car "

"Very professionally taken care of....even though truck was already sold. Totally would b in touch again!"

"heard back quickly from sales manager"

"Was hard to deal with to ask multiple times for a sales invoice with a breakdown and took several emails and phone calls. They want to get you in before the confine to a price. "

"The salesperson I spoke with was pleasant and he did return my calls. But -- and it's a BIG but -- their pricing is deceptive. Here's what it says their ad: "Best of all the price you see is the price you pay. No haggling." This is not true. I was quoted $799 in additional "dealer fees" and $499 in document fees. So the real price was $1300 more than the price on CarGurus. I've been buying cars for 20 years and am used to spending $100 or so on document/registration fees. But more than a thousand dollars? Give me a break. It's a shame. I was ready to buy."

"They offer the car online and I have the appointment to see the car, but they don't have the car at the dealer available to see it, when you get there they try to see another car. "