Honda dealerships near me (Fort Thomas, KY)

Made a tentative appointment to look at the van. I told them when I would be in the Cincinnati area. The day I went, they texted me that the van was in the body shop getting the hood repainted because of scratches. Clean CarFax. No mention of needed body work in the CarGurus ad.

The dealership responded very quickly and answered all of my questions without being too pushy.

Wonderful

Good communication but overpriced.

Car A/C didn't work when we test drove. Brittany said she would keep up updated as to what was found. She failed miserably. Had to text her asking why --- then she replied she would get back to me --- and NEVER did again. Probably would have bought the car once A/C was fixed...........but........ What has happened to communication these days among some young car salespeople? Had similar situation at another dealership recently. No follow through!!!

Waiting on finance office was a joke, took forever. Started working deal with another dealership and then miraculously got into finance office. Sales person was not organized and came back to us several times for same information. Things that were on the certified list, which they make you sign and initial, were not the same within the vehicle. Sales person was supposed to follow up to replace missing item and never did. Called manager and never got call back.

Immediate response.Professional, helpful and very personable. Sorry I couldn’t buy from them.

I was hesitant about buying online but Germain, and more specifically Derrick Davis, put my worries to rest. Derrick went above and beyond answering every question I had. He sent images and videos of the vehicle that covered everything I would have checked if I was there to see it in person. He even sent pictures of dings and scratches that he saw in person but I could barely see in images to be transparent. The team at Germain made my car buying process simple and straightforward. I've never had a less stressful experience purchasing a new vehicle. The entire process took only four days, from first contact to driveway delivery. The delivery guys, Bill and Dave, were so friendly and personable, while remaining professional too. They were here earlier than expected and filled the tank before arrival! Every single person I interacted with was kind, knowledgeable, and professional. I absolutely recommend buying from Germain and I myself will be back if or when we need another vehicle.

Dealer did respond, I am still looking at this time.