Buick dealerships near me (Franklin, OH)

They communicated and followed up like professionals. We just found a better deal somewhere else.

Falica was great. Hopefully they are good reps for their cars

I had a frustrating experience with this dealership. I made it very clear that I was already pre-approved through my own bank and did not want my credit run. I was also told directly that the paperwork I signed would not result in a credit inquiry. Despite that, my credit was pulled twice. This completely changed my trust in the process. Communication needs to be clear and accurate, especially when it comes to something as important as someone’s credit. I would strongly recommend that anyone coming here reads everything carefully and gets written confirmation before signing anything.

Adam went above and beyond to help us out. We were under tight time constraints and live quite a distance away. He made the whole process as easy as possible. In fact , everyone in the office was kind, courteous and helped streamline the entire process. Pricing was transparent and fair. We love the car and to be honest it was probably the most pleasant car buying experience I’ve had in my 61 years.

My experience was a good morning. I didn’t see much time. Everybody helped me make sure everything was going on Josh’s big help Miss Kelly. Take care get me in this vehicle. I love the truck. It is not recommended. I’ll buy it.

Still considering the car, but would work with this dealer in the future.

Was told vehicle was available. Visited and test drove. Negotiated price and left with signed paper agreeing on price. Called less than 6 hours later to put a deposit and arrange financing(keep in mind I have an excellent credit score). Was told he would call me back with finance numbers. and then never heard back. Waited over 24 hours and called the next day to find out they sold vehicle to a “family friend” after talking to me the day before. Never called to notify that my sale was not going to go through.

The staff were on point and professional

Wouldn’t let me buy the car because I live out of state even though I was going to pay cash, didn’t even haggle the price. Used car manager said because the vehicle was more than 70,000 miles, he told me I had to be there to inspect it. Which makes no sense because don’t your technician’s inspect the vehicle? So why would I have too? Especially if I was someone that had no experience with automotive at all. I’ve been working in the car industry for over 15 years and I’ve never heard of something so silly in my life must be trying to hide stuff.