Dealerships near me (Athol, MA)

We are still working with Andrew. He is very kind, polite an respectful! Definitely would work with him again

Great, honest and timely response

Made appointment to test drive a '24 used vehicle, received multiple dealer confirmations of appointment for w/this vehicle, including day of. Arrived at dealership, salesperson greeted me, & said "Bad news. The vehicle you asked about sold last night" ...then went on about "it's a popular model" etc. Meanwhile, I'm wondering, why not call me & let me know Before I drove here?! Plus that sinking feeling of a looming bait & switch operation happening. Salesperson then offered different, year older vehicle- a '23, wait for it...at almost Exact same price point as the newer '24 model I'd originally asked about. I still test drove '23 model because my time was already wasted driving to & from the dealership. We walked out to the '23 & immediately upon opening the door, stale cigarrette smoke smell poured out. It was so strong it made me nauseous, and after approx 20 min test drive, smoke smell saturated my clothes & hair, reeking. I had to wash everything once home. Disappointing :/

Staff was very responsive to my inquiries via email and in person. Great helping finding the best financing option. Friendly salesperson, able to answer all our questions and help us find a place for lunch!

Upon getting my car it turned out if had not one but TWO issues: (1) all the air pressure sensors needed to be replaced and (2) the car has the WELL KNOWN 'shift to park' issue. I had to drive back to the dealership twice to get the air pressure sensors replaced (I live an hour away) and the dealership could not fix the 'shift to park' issue nor did they reimburse me for out of pocket expense I had to pay to fix the issue ($750). Needless to say I will never do business again with this dealership again.

The Escape was sold shortly after I contacted Honda of Keene. They were amazing, worked with me and I found an Acura RDX (same sized SUV) that works perfectly for our budget and family needs. Highly recommend this dealership.