Certified 2018 Kia Optima for Sale Nationwide

They really take good care of the customer, but the inspection fee make me confused $1195 that was the first time I saw that ,

Dealer responded right away with additional info

The car buying experience was quick and easy. My only complaint was interior driver and passenger door was faded and plastic is dry rotting due to too much sun exposure. Listed on the we owe you to have these areas detailed assuming it was dirt or stained. Picked up the truck after signing paperwork and the plastic is coming off like snow. Dealer is unwilling to do anything.

The response time was great.

Did not follow up in the time manner in which the salesman said he would.

They are very responsive and helpful.

Very nice and professional

Quick response.

Being from a different State dealer called back, provided additional information and additional pictures of the car. Was able to negotiate a deal and purchased the car. Very happy with the dealer.

Great team

Dealership experience was excellent! I changed my mind on the vehicle but it had nothing to do with the Dealer. The service I received was top notch.

Nice customer service

Bought a car from the dealer that was found on car gurus. The price listed was not the price they actually offered the car for. I was convinced to buy an extended warranty, but the information I was told about warranty was not true. I was told I had the best credit tier and what my rate would be, but when it came to sign the papers, the rate was an entire percent higher than what I was told.

No pressures no conning very up front

Had no problem giving me all the information I requested. If they would have been sooner on sending the information in an email oh, I would have bought my car there.

great dealer jus not right car

Even though I didn’t go with them; they were extremely friendly and answered every question I had. I will keep them in mind on my next purchase.

They were very responsive and helpful, but I was unable to reach an agreement with them.

Josh was excellent to work with.

The dealership contacted me immediately. They answered my questions. I began to think this was the car for me except the dealer was so far away. We worked together for several weeks. I bought the car yesterday! I am thrilled! I recommend the dealership, my rep there, Josh, and the General Manager too. First-class service!

Very transparent excellent in follow-up skills and explaining every single detail about the dealership highly recommend

Very prompt with responses. If I wouldn't have found a car closer to my home and purchased it, I would have most likely bought from Germain, as we have had a good experience with them before and Car Gurus with my husbands car.

What a great overall experience. I couldn’t be happier with my sportage.

The people were very helpful and friendly, but their van did not have the features we wanted. If it did, I would have been happy to purchase from them.

I asked to be notified If the car sold. Alex Engledow sent an email 2 hours before the appointment saying it was sold. I live over an hour away and didn’t see the email before arriving. Alex wasn’t available when I arrived and another salesman told me the car had been wholesaled because of safety. After I left the agency I received an email thanking me for looking at this car that didn’t exist. They even sent me pictures and details for this phantom car. They are crooks!

They got in touch with me but after finding a car to try and finance they went ghost on me. I had to keep trying to get in contact with them. And instead of them telling me if they could help me or not they just did not contact me back.

I sat up an appointment to meet and check the car out on Friday well the car got sold Thursday night witch is fine I understand but even in communications on Friday morning they didn’t tell me the car sold and when I got there tried to get me to buy something I wasn’t even interested in pretty much wasted my time and gas I was very disappointed in that could’ve been honest and told me that the car was sold I wanted!!!

They sold the vehicle the day i was scheduled to look at it. Sales person (Chris) was very helpful and tried to find another similar vehicle.

Helpful internet representative

Yes Regal took care of me very well also they brought me the car to my house. Thanks CarGurus and Regal

the complete process was very pleasant in purchasing the automobile that we had selected in our research on car guru.com. they had car cleaned and ready when we arrived for our appointment to view. viewing to financing was quick and efficient. based on our experience with the staff at the Crain Kia I would recommend them to others .

Super professional and I received excellent service from this company!

The Sales Rep Gregory Robinson was awesome and a pleasure to deal with. He had full disclosure and let me know that the one he had did have a dent in it on the front end. He followed back up with me to make sure I was being taken care of.

We were contacted right away. Made an appointment to see the car. They were very friendly and open to explain all the details to my first time buyer daughter. She drove away in her first "NEW" car and is very happy.

Great service

Decided against getting used car - dealer was quick to respond & helpful

They responded quickly and kept in touch.

Super helpful and informative!

They sent an email, found out the car was not the exterior color l was looking for, told them what I wanted and they sent me a video of a DIRTY car that was also not the color I wanted. Idiots.

Responded quickly

They told me that to come look at a truck that was sold days earlier. They knew I was traveling multiple hours to come look at it, and didn't have the courtesy to tell me so that I didn't travel all that way for it. They do not do their DD or keep up with inventory well. Just know that they cars that they post on here, may already be sold. Their tactic is to just get you to their dealership and try to sell you something else. It is terrible business. Laughable really.

Super