Why does Subaru have a reputation for building reliable cars?
I recently became aware that my 2001 Forester has a leaking head gasket and a bad wheel bearing. Although the vehicle is 12 years old, it has only 95,000 miles and has been meticulously cared for (I have all the service records dating back to the first oil change). I contacted Subaru and kindly asked that they include my car in their extended head gasket warranty because of the vehicle’s low mileage and outstanding repair record. At their request, I took the vehicle to Ira Subaru of Danvers, MA for factory authorized diagnosis of the problem. Ira agreed with the original service provider and handed me an estimated repair bill of $3987.00, roughly the total value of the vehicle! In the end, Subaru stated they could provide no repair assistance whatsoever. Subaru’s “kind” offer was to allow me a $750.00 “incentive” toward the purchase of a new Subaru vehicle. Wow, what a generous offer to a valued customer anticipating almost $4000.00 in repairs due to their faulty manufacturing. I purchased a Subaru in part because of their reputation for building reliable, road-worthy vehicles. I’ve learned the hard way, Subaru vehicles are totally unreliable and poorly manufactured! I am furthermore surprised that their “valued” customers mean so little to them. Why else would they offer me such an insulting “incentive”? Did they actually think I’d even consider the purchase of another one of their vehicles? Given the sheer volume of head gasket (and other) woes described online by Subaru owners around the country, I have absolutely NO idea why the company has a reputation for reliability? As far as I can tell it is totally undeserved! No more Subaru's for me!


