Stephen Auto Mall

1097 Farmington Avenue
Bristol, CT 06010
Mapa e indicaciones

Ventas: (860) 785-2746 Servicio: (860) 584-7333

Hoy 9:00 A M - 6:00 P M (Cerrado ahora)
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Ver Concesionario

Stephen Auto Mall

35 reviews
Hoy 9:00 A M - 6:00 P M (Cerrado ahora)
1097 Farmington Avenue
Bristol, CT 06010

Evaluaciones del concesionario

Todas las evaluaciones son de visitas verificadas al concesionario. – Más información
22 ene. 2020
They are very helpful and caring
¿Te resultó útil este(a) review? | No
18 ene. 2020
They responded with a nice video showing the truck was still there. Was about to go look at it and it got sold. They were nice enough to call me and let me know just before I left. Overall was pleased with their efforts.
¿Te resultó útil este(a) review? | No
21 ene. 2020
Respuesta del concesionario actual:
Sam, we appreciate the positive review! Don't hesitate to call us at 860-584-7333 if you are interested in any other vehicles.
11 ene. 2020
I've been very happy with everything so far. Saeid, my Salesman, Yusef the Sales Manager, Bob the Business Manager and Lisa who does the initial meet & greet via email with her personal video, have been great. Brittain who helped me with my rental while they did some promised minor work was very nice. I've also received a nice follow up call from Peter in Service. Great bunch of people helping me. I had to stick to my guns and work hard for my deal but Yusef made it happen. It all seems a little too good. I've bought MANY cars over the years and don't trust most dealerships but but so far I am very happy with my purchase!
¿Te resultó útil este(a) review? | No
13 ene. 2020
Respuesta del concesionario actual:
Hello, thank you for the great 5-star review! Glad to hear everyone at the dealership has been able to provide excellent service! Enjoy and let us know if you need anything else.
29 oct. 2019
The experience was horrible. The owner was extremely rude. When asked about the colour of the vehicle he said I should pull off the road and read the ad since I was driving. No manners whatsoever and didnt deserve to be interacting with anybody in the field of sales. Very rude
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
30 oct. 2019
Respuesta del concesionario actual:
Hello, we apologize for any inconvenience this has caused you. When you get a moment please call Thomas Provitz at 860-584-7454 so that we may better understand the situation. Thank you.
18 oct. 2019
I give them a 10 we worked well very responsive
¿Te resultó útil este(a) review? | No
21 oct. 2019
Respuesta del concesionario actual:
Thank you for the great 5-star review! Enjoy!
18 oct. 2019
Great staff and very helpful. They made buy a
¿Te resultó útil este(a) review? | No
21 oct. 2019
Respuesta del concesionario actual:
Thank you for the 5-star review!
1 oct. 2019
Boris is an incredibly personable and professional employee. If and when I do business and purchase a car I would definitely consider having Boris be my guide. Thank you
¿Te resultó útil este(a) review? | No
1 oct. 2019
Respuesta del concesionario actual:
Thank you for the great review. Let us know if you need anything else!
25 sep. 2019
Worked out a good deal for all! Glen was great to work with.
¿Te resultó útil este(a) review? | No
26 sep. 2019
Respuesta del concesionario actual:
Thank you John for the great 5-star review! Enjoy and let us know if you need anything else.
19 ago. 2019
Just about perfect! My contact man was well trained and interested in my concerns. Sure, they had a drop-dead price. But that's the deal; if it 's good and you can make the payment then it's "win-win". And to boot, I bought a used car-something I never did. So if you're looking for a good outfit and you don't mind driving a bit to Connecticut, I'd say you have a better than good chance to get a good vehicle with a good bunch-Stephen Auto Center.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 ago. 2019
Respuesta del concesionario actual:
Thank you for the great review! Enjoy your new to you car and let us know if you need anything else!
9 ago. 2019
Ok experience overall, definitely happy with the car
¿Te resultó útil este(a) review? | No
20 ago. 2019
Respuesta del concesionario actual:
Thank you for the review, please let us know if you need anything else.
3 jun. 2019
Bought a car from this dealership good experience
¿Te resultó útil este(a) review? | No
3 jun. 2019
Respuesta del concesionario actual:
Thank you for the review! Enjoy and let us know if you need anything else!
28 may. 2019
Very helpful
¿Te resultó útil este(a) review? | No
29 may. 2019
Respuesta del concesionario actual:
Thank you for the 5-star review!
19 mar. 2019
My experience was great
¿Te resultó útil este(a) review? | No
21 mar. 2019
Respuesta del concesionario actual:
Thank you for the 5-star review!
3 ene. 2019
Quick replies
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
3 ene. 2019
Respuesta del concesionario actual:
Thank you for the 5-star review!
23 oct. 2018
Great!
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 oct. 2018
Respuesta del concesionario actual:
Thank you for the 5-star review!
13 oct. 2018
Very personable and understanding as we had our 2 young children with us when we looked at the minivan. They were patient with us during the test drive and did not rush us through the process. Great experience!
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 oct. 2018
Respuesta del concesionario actual:
Thank you for the great 5-star review!
7 oct. 2018
Zero stars! Worst experience ever! Had the vehicle on hold for 24hrs and it sold while I was test driving it. I was not even offered any other vehicles to look at on the lot just told by Brian the manager that he was not going to tell the other girl she can't have it now even though I had the apppomtmemt and drove over an hour to get there. Shame on them!
A 5 de cada 6 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 oct. 2018
Respuesta del concesionario actual:
The Terrain was available when the customer called the Dealership. When the customer arrived, there was another customer that had arrived unannounced 30 minutes or so earlier.  This customer did not go for a test drive and bought the Terrain.

This does not happen very often to say the least, but it does once in a while. The Dealership does not accept deposits on pre-owned vehicles, too many customers were disappointed when they went to look at a pre-owned vehicle with a deposit that in the end were not bought by the customer with the deposit.

Stephen apologies for this matter. If the cu
 Más ...
25 ago. 2018
Mr. Nightingale was attentive, courteous and I might add extremely patient with my son. It was his first time buying a car. Thank you
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
27 ago. 2018
Respuesta del concesionario actual:
Thank you for the great review and congratulations to your son on his first car purchase. Enjoy and let us know if you need anything else!
10 ago. 2018
Very responsive and answered my questions.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 ago. 2018
Respuesta del concesionario actual:
Thank you for the review Lisa!
5 ago. 2018
I have to say ir was a pleasure to purchase a car from STEPHENS AUTO MALL! We live in New Jersey and found the car we wanted in Connecticut. Mr. Collins was very helpful and all our expectations were met! We would highly recommend CarGurus to anyone looking for a great automobile !
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
7 ago. 2018
Respuesta del concesionario actual:
Thank you Dennis for the great 5-star review! We are very happy to hear Michael Collins was able to provide you with a positive sales experience. Enjoy!
3 ago. 2018
Helpful with information requested.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 ago. 2018
Respuesta del concesionario actual:
Thank you Jose for the great review!
4 jul. 2018
good
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 jul. 2018
Respuesta del concesionario actual:
Thank you for the 5-star review!
29 jun. 2018
Easy to communicate with. Answered all of my emails and sent me all the information I asked for.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
2 jul. 2018
Respuesta del concesionario actual:
Thank you for the great review. Enjoy!
8 may. 2018
openess,friendly with answered all ?s and concerns
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 may. 2018
Respuesta del concesionario actual:
Thank you for the review! We are glad to hear we could answer any questions and provide a positive experience. Enjoy!
23 abr. 2018
The dealer response immediately but i was too late. It was sold. Talk to them again if they have another car i like.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 abr. 2018
Respuesta del concesionario actual:
Thank you for the great review! We get new inventory almost daily so don't forget to check our inventory.
18 abr. 2018
Great salespeople and good and knowledgement help me thank you
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
19 abr. 2018
Respuesta del concesionario actual:
Thank you for the great review, enjoy!
30 mar. 2018
Very helpful timely response would recommend there srvice to any one
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
19 abr. 2018
Respuesta del concesionario actual:
Thank you for the great 5-star review!
29 mar. 2018
Extremely responsive
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
30 mar. 2018
Respuesta del concesionario actual:
Thank you for the 5-star review!
23 mar. 2018
Prices are a little higher than average. Definitely do your research before going. Their staff is polite but very persistent. Over all good experience but I did buy from another dealer.
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 mar. 2018
Respuesta del concesionario actual:
Hello, thank you for the feedback and the chance to earn your business. Enjoy!
22 mar. 2018
I drove to Stephens and was planning to view a few other vehicles at 2 other dealerships in the area. Long story short - I never made it to the other dealers. The people at Stephens were friendly, professional and straight forward. Two hours after I arrived I was driving away. The sales and finance process were very easy. I received a fair price for my trade and I got great deal on the car I wanted. I would definitely do business with them again. Well worth the trip from Springfield
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 mar. 2018
Respuesta del concesionario actual:
Jim, thank you for the fantastic 5-star review and recommendation! We are happy to hear we could earn your business and get you a great deal. Enjoy!
19 mar. 2018
Sales manager stated that if you are a out of town buyer he doesn't want to do business with you ......his exact words . Very nasty on the phone for no reason
A 2 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
21 mar. 2018
Respuesta del concesionario actual:
Jeff,

Sorry for the misunderstanding, I would always prefer to speak in person. If you had stated you were calling from Colorado, I would have given you the best deal possible on this vehicle, in CarGurus parlance a "Great Deal". Please call to me at 860-584-7425 to confirm you will move forward on this truly superb Avalon.

Thank You,

David Mazzola
20
13 mar. 2018
Responded quickly, sadly the vehicle was sold.
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 mar. 2018
Excellent customer service
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 mar. 2018
Respuesta del concesionario actual:
Thank you for the review Tony!
20 feb. 2018
Steven Auto Mall Rep. Victor Ortiz was just fabulous! He told me about the vehicle"s owner and how all service was done there. Car looks brand new for a 2015! Victor was also happy to negotiate a deal on the Tacoma, Which we were looking for! I purchased the vehicle! A GREAT EXPERIENCE!! THANK YOU. JEFF
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
22 feb. 2018
Respuesta del concesionario actual:
Thank you Jeff for the great 5-star review. Enjoy your Tacoma!!
6 feb. 2018
Very helpful.
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 feb. 2018
Respuesta del concesionario actual:
Thank you Steve for the 5-star review!
29 dic. 2017
Very reaponsive and helpful
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
29 dic. 2017
Respuesta del concesionario actual:
Thank you Tracy for the review, enjoy!
16 nov. 2017
Although at this time we have been unable to agree on a price I want to express my complete satisfaction with the salesman (Mike) sales Manger (Bryan) and the Dealership. I was treated with respect and felt at ease during the complete negotiations. I would recommend this dealership to anyone looking to purchase a vehicle. I give 4 stars instead of 5 only because I was unable to purchase the car.
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 nov. 2017
Respuesta del concesionario actual:
Charles,

We are sorry to hear that a deal couldn't be made, but are glad to see you had a positive experience with Mike and Bryan! Please keep us in mind the next time you are looking to purchase.
15 oct. 2017
Although i did not continue with communications, they were promt with a response
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 oct. 2017
Respuesta del concesionario actual:
Thank you for the review Shane!
4 ago. 2017
I'll keep this short and sweet. Asked them if they accepted cars with rebuilt titles before driving 45 mins down there. They say yes. They then offer me 1,800$ for my 2011 Nissan Sentra with only 70k miles because they " Don't sell cars with rebuilt titles they will auction it off at an auction ." Thanks for wasting my day . I appreciate it.
A 4 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 ago. 2017
Respuesta del concesionario actual:
James,

It was not our intention to "waste your time" at all. Our sincerest apologies that you felt that way.

We do accept trades with rebuilt titles and we do our best to be fair to the customer and the dealership. Your car is great shape as we discussed, unfortunately, the salvage title issue seriously deducts from your vehicles true value. On another note our General Manager had your salesperson reach out and offer you more money for your trade.

Again, we apologize, and are sorry that we could not reach an agreement.
15 jun. 2017
I emailed, inquired and requested pictures of a "newly listed " advertised vehicle, because I live over an hour away . After a week there were still no pictures , so I decided to invest my time on a Saturday and drove over an hour to see the vehicle. I arrived at the dealership, drove the lot, and reached out to one passing by salesman and asked the location of this used vehicle , who in turn replied laughingly ,"it's here somewhere" as he proceeded to continue on his way and headed inside, ... so much for his help. I continued to drive around, and returned to the sales dept. and again inquired about this vehicles location ,I gave a different salesman the stock number and he took the info and went inside for 10 min or so, then returned to inform me that this vehicle was in the body shop having the tailgate repaired , and suggested I could try to look through the window but I likely wouldn't see it as it was covered in plastic to protect from paint overspray , and it wouldn't be ready until Mon or Tues. I left after driving that far not even given the opportunity to "see"it. Now nearly t a week later I see they have put photos online of said vehicle, but they also INCREASED the original price !! I inquired through chat as to why this was higher now, and was told it had been priced prematurely and has now completed the reconditioning process, and has a higher price I don't know how dealerships operate but this scenario seems pretty sketchy and I would caution anyone who does business with them, luckily it wont be me.
A 9 de cada 11 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 jun. 2017
Respuesta del concesionario actual:
Hello, When you get a free moment please call our GM Sales Manager Bryan Bernardo so that we can get a better understanding of the situation. Bryan can be reached at 860-584-7321. Thank you.
29 may. 2017
I had a Good experience purchasing a car here. I bought car from a Sales Consultant named Henri Michaud . He didn't try to lie or steel from me. He treats people with dignity and respect. I had resource to purchase a car from any car dealer , and choose to buy here.
A 2 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
1 jun. 2017
Respuesta del concesionario actual:
Thank you for the great review! Enjoy the car!
26 feb. 2017
Pushy with test drive and didn't answer email questions.
A 4 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
3 mar. 2017
Respuesta del concesionario actual:
Hello,

We are sorry to hear that your experience was not a positive one. At your earliest convenience would you email or call our BDC Manager David Simonin, so we may get a better understanding of the situation? He can by phone at 860-584-7336 and email at dsimonin@ctautomall.com.

Thank you.
5 sep. 2016
Call me but the car was already sold
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 jun. 2016
Friendly and understanding
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 jun. 2016
Respuesta del concesionario actual:
Thank you for the review Ingrid!
11 may. 2016
Sends updates as new used cars came in.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 may. 2016
They did respond . Very nice to talk too
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 mar. 2016
I'm saying this as someone who dealt with this dealer directly and I'm telling you, DO NOT DO BUSINESS WITH THESE PEOPLE. I called about a car listed here, talked to a sales manager, secured a deal and made a deposit over the phone. Two days later I drove 2 1/2 hours to the dealer. When I get there everyone was smiling and happy. Then they give me a different sales person and pull up with a DIFFERENT CAR. This car was similar but obviously not not the car I put the deposit on. As soon as I told them this was the wrong car, their attitudes completely changed. The sales person and assistance sales manager CHRISTIAN acted confused and then said they did not have the car I put the deposit on. There was no understanding and no explanation as to what happened to the car I put the deposit on, from anyone there. When I explained i drove 2 1/2 hours, took a day off from work, wasted gas and my time, I was met with shrugs by the staff. Understandably, I was upset. When I made it clear I was unhappy, asked for my deposit back and not interested in another car, I was asked to leave and threatened to have the police called to escort me out. I demanded my $500.00 deposit back, and they said they refunded it. The deposit still has not been refunded to my account and I've had to file a dispute with my bank, just to get my money back. If you want to save yourself headaches, stress, and have peace of mind, I would avoid this dealer like the plague. Incidentally, the ad for the car is still online here and on their website. This is what I believe happened: They put up a nice ad for a car that attracts people into the dealer. Over the phone, they will say the car is there. Once the person comes into the dealer, they will try and get them to buy what they really have on the lot. If the person agrees, great for them they get a sale. If the person doesn't want to deal, they can leave and the dealer hasn't lost anything, except a bad review if the person inclines to do so. This is the game they are running. Look at the other reviews on here, because I am not the only one they have done this to. Please save yourself the hassle, and find your care from another dealer, a dealer with integrity, honestly and a good reputation. Not this place.
A 52 de cada 55 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
10 feb. 2016
Took some time for someone to get back to me.
¿Te resultó útil este(a) review? | No
8 feb. 2016
The sales staff seems to be on the ball. We did not put A deal together, but the staff did keep in contact.
¿Te resultó útil este(a) review? | No
10 feb. 2016
Respuesta del concesionario actual:
Thank you for considering us, hopefully in the future we can earn your business!
2 feb. 2016
Spent over 2 hours at the dealership. Also the sales rep, alone with the manager, would making promises but not hold up to the information that was provided. Very unsatified with the professionalism that was provided. They continued to give bad attitude, and use profanity in front of customers.
A 13 de cada 13 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
29 ago. 2015
Terrible. Was ready to drive over an hour to see this car and they gave me the run around before just not calling me back all together. Seems like a sloppy and unprofessional operation. Had no answers to simple questions. Should've listened when I was warned about them.
A 8 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 may. 2015
Very easy to deal with. Love the car.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
30 abr. 2015
Responded quickly but no transaction as car was not AWD, which was my misunderstanding
¿Te resultó útil este(a) review? | No
1 may. 2015
Respuesta del concesionario actual:
Sorry to hear that there was a misunderstanding. Hopefully in the future there will be another chance for us to earn your business.
27 abr. 2015
Very professional. I would go back and buy again
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
1 may. 2015
Respuesta del concesionario actual:
Thank you for the great review! We hope to see you again for your next car.
25 abr. 2015
No hassle negotiation.
¿Te resultó útil este(a) review? | No
28 feb. 2015
The car I wanted was sold. They told me it was available I had a long drive and wasted my time
A 5 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
10 ene. 2015
Although the vehicle was already sold they did respond quickly and checked in more than once.
¿Te resultó útil este(a) review? | No
4 ene. 2015
Everyone was helpful got out of there way to make sure i drive the car home the same day .
¿Te resultó útil este(a) review? | No
21 sep. 2014
They no longer had the used vehicle that we had found on cargurus.com but it's not like our hearts had been set on it. There was a nice selection of other vehicles that fit our needs, and we worked with a very pleasant salesperson to find the right fit. As a result we bought a very satisfactory vehicle at a very fair price (based on cargurus.com evaluation).
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 sep. 2014
Willing to negotiate and took care of what they said they would.
¿Te resultó útil este(a) review? | No
14 ago. 2014
Very prompt and pleasant to my request but the car i was looking at was sold.
¿Te resultó útil este(a) review? | No
5 ago. 2014
very professional
¿Te resultó útil este(a) review? | No
29 jul. 2014
good
¿Te resultó útil este(a) review? | No
15 abr. 2014
very professional..engaging..and seemingly honest
¿Te resultó útil este(a) review? | No
5 abr. 2014
Miserable experience. Vehicle wasn't prepped at all. Warning lights displaying on dash weren't cleared and the vehicle wreaked of smoke. Sales manager was 'cold' and 'dismissive'.
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 mar. 2014
I drove half an hour away to test drive car and they knew the car didn't even start would not recommend to a friend nor enemy.
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 feb. 2014
Tried calling a couple times and they werent very rwaponsive until it was too late
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 dic. 2013
They did exactly what was expected great experience
¿Te resultó útil este(a) review? | No
1 dic. 2013
Poor info on the truck
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
17 nov. 2013
The whole staff was great!!!!
¿Te resultó útil este(a) review? | No
7 jul. 2013
Too far. Too many emails, too many phone calls.
A 3 de cada 3 personas les resultó útil este(a) review.
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