Prestige Collection

Dealer contacted me within minutes of my inquiry and was extremely responsive. I am in a different state and dealer answered my questions fully Brett even took and sent photos of specific things I was asking about so that I could "see" the actual car or option I was looking at/for. They made a very hassle-free experience without pressure. I was especially nervous since this was an interstate deal and first contact was online and telephone (I'm old-school and like to see touch sit in the cars before even talking to a salesperson!),,,They could not have made the process any easier or smoother! I bought the car from them and could not be more pleased! If you go there, ask for Brett...he was personally great, helpful and no pressure :)

It was great walked outta there with my truck!

Excellent treatment I purchase the car salesperson great

I asked the dealer to confirm by end of day before I drive there that the car would be there in the morning the dealer informed me that car was available for me to see the following morning I drove 110 miles one way for that particular car and arrived before the dealer opened only to be told that it was sold I was then asked to leave a deposit for them to locate a similar car They proved the stereotype of the sleazy lying car salesman to be true

Excellent experience. They responded to my inquiry immediately. Dealing with Mr Brett Drummer was a very pleasant experience. He is fair, honest and a straight shooter. I will return and deal with him for any future purchases.

Seemed to be a bait and switch. The car I saw had "already been sold" and they tried to sell me a Kia

They were very kind and friendly. They didn't have any hidden charge.

Very good phone experience, very open and transparent, the only negative it was i had an appointment to go and see the car, the cars was sold the day before,and they didn't even bother to call me to let me know,

Dealer (Bernie V.) promptly emailed me back which was appreciated. He made sure the car was at his dealer location & not at their other location. Contacted me regarding scheduling a test drive. He was nice & courteous. We purchased the car. Thank you!

Car having some accident record...but they are very unwilling to share that report with me...as a reputed dealer this report should be very handy to the user... company website is neither user friendly not enriched with required basic information.

I requested pricing information for a car that recently arrived on the lot. After the introductory email I received no additional communication/information. Clearly they were not interested in my business.

good customer communications

They responded quickly.

I went to Kundert Volvo of Engelwood NJ to test drive a used c70. I actually got pre qualified before even going to the dealership not to waste time and it came to be that they wasted my time.. My sales person was very rude and insulting when starting negotiations. He told me that I should do my homework before talking and was rude to my wife since I did not agree to the sticker price which was kbb retail value.( who pays retail on a convertible in the middle of the winter on a car that has been sitting in stock forever?) He was not willing to work with me on pricing and was quick to raise his voice with me while my children waited on the show room floor. It was a true embarrassment and aggravation for a simple purchase. I was going to put down 10k cash and finance the remainder. The salesperson's LACK OF PROFESSIONALISM is beyond words. I have never been treated in this rude manner by Mercedes benz or Porsche who i'm going to stick with after this experience. His main selling point was that he has 30years experience .. My next step is to make Mr.Kundart aware of all these things, at least for his future customers. The Dealership looked run down and only half the lights works in the show room. Definitely not a good rep for being in Engelwood,NJ. I will never buy Volvo due to this horrible experience.

Did not get back with me adequately.

not good, car was damaged didnt want to take my excellent trade in

Had the answers to most of my questions but fell short when it came to the technical info.