Novato Toyota

115 Vintage Way
Novato, CA 94945
Mapa e indicaciones

Ventas: (415) 630-6333 Servicio: (415) 897-3191

Hoy 9:00 A M - 7:00 P M (Abierto ahora)
Mostrar horas de atención

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Ver Concesionario

Novato Toyota

10 reviews
Hoy 9:00 A M - 7:00 P M (Abierto ahora)
115 Vintage Way
Novato, CA 94945

Evaluaciones del concesionario

Todas las evaluaciones son de visitas verificadas al concesionario. – Más información
22 ene. 2020
Very prompt, professional response time and customer service!
¿Te resultó útil este(a) review? | No
27 oct. 2019
I was contacted by the dealer and had found another car so did not go to meeting to see Novato Toyota vehicle.
¿Te resultó útil este(a) review? | No
23 jul. 2019
Great experience with Novato Toyota. Very responsive, helpful and courteous. My new car is everything they said it would be.
¿Te resultó útil este(a) review? | No
26 ene. 2019
It’s already mine
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
18 ene. 2019
Car dealer responded
¿Te resultó útil este(a) review? | No
8 nov. 2018
Fast and helped add basic items to the car as requested - like missing hubcaps - floor mats
¿Te resultó útil este(a) review? | No
28 abr. 2018
Car was ready for us at appointed time, cleaned and full of gas.
¿Te resultó útil este(a) review? | No
11 abr. 2018
Wonderful. Very helpful. Worked with me to get a great car.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 feb. 2018
Excellent service and we bought the car. In and out in 1 1\2 hours
¿Te resultó útil este(a) review? | No
1 feb. 2018
My experience with Novato Toyota was an extremely positive one. Eric Anderson helped my son and I with the purchase of a used Hyundai Tiburon GT and I have to admit that he is a no nonsense and straight to the point type of salesman. I really appreciated his honesty and excellent service to us. When I’m in the market for another vehicle Eric and Novato Toyota will definitely be at the top of my list of dealerships to consider. Thanks again Eric you are “Awesome “.
¿Te resultó útil este(a) review? | No
16 ene. 2018
Responsive to my questions.
¿Te resultó útil este(a) review? | No
30 dic. 2017
The dealership was easy to get to and the Sales team was down to earth and professional. I worked with Brent and I am a happy camper. I look forward to my vehicle and future purchases.
¿Te resultó útil este(a) review? | No
15 nov. 2017
Very disappointed with Evan on helping me. Originally told me he would work with me on price. I drove two hours from Sacramento. When I inspected the 4runner I noticed a significant amount of water damage from sunroof leaking into headliner. Evan seemed surprised about the damage as if it was something that was missed. The roof of the car had significant paint fade and chips. The clock doewnt work inside. The headlamps had chips. Evan himself said it needs a couple grand to repair paint and interior damage. The 4runner is listed for $9900. I offered 7500 because of damage. Evan went to discuss with manager. Came back and said he can do 9600, because "we can sell this car all day long". It easnt even a considerable counter offer in favor of the customer. Poor customer service. Did not seem to care about me as the customer and cared more about the sell. He kind of shoved me away when he came back and said, thanks for coming down...as if I drove down the street to come to this appointment. A complete waste of my Saturday driving 4 hours with a salesman who didn't seem to care. I would never return here or recommend anyone to Evan or this Toyota dealership. I am so disappointed.
A 7 de cada 7 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 nov. 2017
emailed info quickly
¿Te resultó útil este(a) review? | No
16 sep. 2017
Used cars are overpriced, and they don't seem to do many price reductions. Car I'm interested in has been on their lot for almost 100 days, yet no flexibility on pricing (though I haven't actually been there in person to test drive it, just communicating via email).
A 5 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 sep. 2017
His response time was very quick but for me there was not much value add other than what I saw on the website. When I explained that I am 2.5 hrs away without traffic I did not get any value add reason why I would drive 2.5 hrs to purchase the car. I inquired about the features because I don't know the difference. He was focused more on setting an appt. vs providing customer service.
A 4 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 ago. 2017
Good follow thru
¿Te resultó útil este(a) review? | No
17 jul. 2017
took me three long month to find the suv im lookong for and finally found one. call and talked to them and they told me they will hold the suv for me. the drive to novato is 2 and half hour to novata from where I lived, but wasted 1 and half hour driving to novata when they call me and told me car was sold. I was hecked and piss off. dealer not recommend.
A 7 de cada 7 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
27 jun. 2017
Well after I signed the papers to buy it I discovered a dent on the passenger side door. Seller never mentioned it, says he did not notice. I then felt pressured to keep the car when I told them I was not driving it home like that. I really wanted to undo the contract and take my 2013 Camry back home. The car is nice, I just think they could have handled it better and let me take my car back home to rethink this whole buy. Car salesman are very pushy.
A 9 de cada 9 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 may. 2017
They responded promptly via email. I called them to schedule a test drive. We did not purchase car.
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 may. 2017
They were very friendly but drive a hard deal. Traded a 2005 BMW 545i on a 2013 avalon. Told me my car was worth very little and that they will wholesale it. However my car listed the very next day for $5000 above my trade! There were two small issues with the Avalon which we pointed out at the time but after the deal was concluded they were not interested in repairing unless I payed for it. High pressure and not honest. The avalon now also needs brakes done - how's that for two weeks into owning it?
A 10 de cada 10 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
25 abr. 2017
Tony was great.
A 0 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 abr. 2017
They were great - I got a fast response when I tagged a car (this one), made an appointment that day, purchased the car, got great service and a good warranty and great loan value. They were all very personable and I felt totally taken care of. And the car is fairly priced and lovely!!!
¿Te resultó útil este(a) review? | No
2 mar. 2017
They followed up emails.
¿Te resultó útil este(a) review? | No
13 feb. 2017
Responded days later
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 feb. 2017
Quick and detailed response!
¿Te resultó útil este(a) review? | No
1 feb. 2017
Great experience from sales to finance. I would definitely buy from them again.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 ene. 2017
While the response to my initial inquiry via CarGurus was slower than I'd hoped, I called the dealer directly and was pleasantly surprised by the service I received. Eventually took a trip down to check out the vehicle and, although it ended up not being exactly what I was looking for, they made the process quick and easy with no pressure whatsoever. Definitely recommended.
¿Te resultó útil este(a) review? | No
27 dic. 2016
They were very nice, but haggled hard ok the price. Very pushy with the extended warranty. We did end up getting a good deal and love the car.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
19 oct. 2016
Great customer service where the salesperson answered all of our questions and worked hard to find the Prius for us. Thank you.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
1 oct. 2016
Our overall experience was very pleasant. The dealer got back to us very quickly as was extremely polite. He treated us great and was never pushy. We left with the car we wanted and felt no pressure to look at anything else. A great experience.
¿Te resultó útil este(a) review? | No
18 ago. 2016
was very infomative thru out, even though the vehicle was sold before i left the house, which was a very nice jesture, as i would have drove 45 miles for no reason.i have never done business here, but i sure wouldn't mind, seems like a very positive place to buy a vehicle
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 dic. 2013
Dealer responded promptly.
¿Te resultó útil este(a) review? | No
1 oct. 2013
Dealer was responsive and they gave me a fair deal.
¿Te resultó útil este(a) review? | No
16 sep. 2013
Helped me find a beautiful car in price range in the time frame I needed most. Many thanks to Brent, and the staff at Novato Toyota.
¿Te resultó útil este(a) review? | No
6 jul. 2011
Changed advertised specifications of car (to a transmission I did not want) to discourage my having a compression test done on engine (at my expense).
¿Te resultó útil este(a) review? | No