Imperial Toyota
300 Fortune Blvd
Milford, MA 01757
Mapa e indicaciones
Milford, MA 01757
Mapa e indicaciones
https://www.imperialtoyotama.com
Ventas: (774) 462-5446 Servicio: (844) 713-9120
Hoy
9:00 A M - 9:00 P M
(Abierto ahora)
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Imperial Toyota
Hoy
9:00 A M - 9:00 P M
(Abierto ahora)
300 Fortune Blvd
Milford, MA 01757
Milford, MA 01757
Evaluaciones del concesionario
Todas las evaluaciones son de visitas verificadas al concesionario. –
Más información
18 ene. 2020
No deal was done but they responded quickly, salesman was nice and courteous
6 ene. 2020
Dealer contacted me seems OK.
1 nov. 2019
Good people. Fast service.
24 sep. 2019
Yuri was very helpful. Spent a great deal of time explaining car, business, paper work,etc..pick car monday, hope to pit 500 miles on it, this week. Traffic made the trip apronlem, but dealship was great.
16 sep. 2019
Great buying experience, happy and helpful stuff!
13 jun. 2019
Very responsive and helpful to my inqueries.
They were excellent! I was able to go back and forth with someone from the dealership to make sure
they knew exactly what I needed and our price point before we drove an hour to check out the car.
When I got to the dealership, they not only kept to the offer they made but offered us more for our
trade-in. It made the experience so easy!
4 jun. 2019
Responded quickly and efficiently. Have followed up a few times with updates. Very professional.
23 mar. 2019
Very prompt response and helpful sales woman
Was excited to see this car and we set up an appointment and confirmed it twice. Even let them know that my hour and a half drive was taking longer than I thought so I might be a little late. We stayed in touch through email on the way up. Confirmed timing a half hour before our arrival time. I was told no problem if traffic was causing a delay. I was told the car would be pulled out in front for us. All was in order until we got there. Arrived, it looked great. Sat down with the salesman to learn that it was sold and an email was sent 15 minutes before our arrival to notify me. Really!? I do not check my email every five minutes while driving and was told a half hour out that the car would be out front for us. A horrible waste of gas and time. They did offer to compensate for the gas. We will see.
2 mar. 2019
Christine, Will and Austin are top notch. Go buy a car or truck from
them. From start to finish #1.
28 feb. 2019
Awesome people to work with. It took 10min to come to agreement on a deal!
27 ene. 2019
Good experience.
4 ene. 2019
Sales associate was very professional. Unfortunately their trade in values were extremely low. I did not purchase a vehicle from the dealership for that reason
7 dic. 2018
The vehicle was under agreement but the response to my question was prompt and helpful
25 oct. 2018
I in fact bought this from them . Kaitlin was my sales person she was great all my question were answered
The Vehicle that I went to look at had a strong odor of smoke, though it was priced well, that detail was never mentioned. The staff/salesmen were very knowledgeable and helpful in showing me many other options including a new lease program for 2018 Tacoma's. I was given an offer I couldn't refuse and decided to go forward with a new 2018 Tacoma TRD Sport. I was very satisfied with my purchase even though there were some complications and set backs during the process, they made it right by upgrading me to the premium model. They really do care about customer satisfaction and are not the typical pushy salesmen that confuse you with numbers or make you purchase something out of your range. Ask for Chris!
Working with the dealership to purchase the car was a fine, but when they delivered the car, the driver parked too close to the curb and scratched one of the $1100 rims. I didn't notice until I got home and immediately contacted the dealership. They didn't care and said they would not do anything about it. Very disappointing.
30 ago. 2018
Hany, Will, Jeff and their coworkers were all friendly and accommodating. The follow up was amazing and they genuinely care about their customers!
11 jul. 2018
The salesman Jamie was friendly, informative and Made the whole process very pleasant. I will recommend him definitely
27 jun. 2018
Girlfriend bought her CRV there. Good deal and friendly salesman. Slight delay with title besides that a good experience. Will be telling friends and neighbors to go there.
9 jun. 2018
They contacted me back right away and invited me down for a test drive. When I arrived I was attended to right away and test drive the car within minutes. Being a Toyota dealership and the car a Chevy the salesman was very honest about his lack of knowledge about the car. He researched any questions he couldn’t answer and within an hour a deal was made. No pressure and no surprises or nonsense. I had a number that I was holding firm with and he was able to make it work. I would highly recommend DCH Toyota and would highly recommend Jamie MacDonald my salesman. Great guy and a great dealership.
8 jun. 2018
Very helpful experience and they made the all process easy for me.
23 abr. 2018
Excellent - they responded and we visited their showroom for a couple of
test drives. Waiting on a couple additional test drives to make a final
decision.
26 abr. 2018
Respuesta del concesionario actual:
Awesome! We are happy we could help and hope to have the chance to continue to do so!
5 abr. 2018
Chris Ladd did an excellent job explaining the vehicle itself as well as the financial options. I would highly re DCH
9 abr. 2018
Respuesta del concesionario actual:
Thank you so much, Rob! We appreciate both the review and the recommendation. Have a great day!
Dealership was very responsive. My salesman Hany
was friendly, helpful and not at all pushy. I will return to
buy when my lease is up.
9 abr. 2018
Respuesta del concesionario actual:
We'll be happy to work with you again! Thanks for the review!
30 mar. 2018
Worst dealer. Drove 2 hours to look at a car after I spoke with them. When I arrived, the salesperson and I looked for the vehicle for 45min. Then another person offered to help, the sales manager and blew me off to the original salesperson. After another person helped us by offering to drive us around the lot. When he drove up to us another employee parked right in front of him blocking the road. He was asked to move and the employee said back up down the driveway and go around the other way. After looking for a while again we went inside to ask again where the vehicle was. They had the keys and title but could not find the car. After a while the salesperson asked if it went to the auction. The manager did not know but then called the auction place and found it was indeed there. They just said to me oh well. They did not offer to make a deal on another car...just oh well. I stopped buying vehicles there 5 years ago because of the poor management and thought I would give them another try. I guess they still have poor management. I wasted a day off and no vehicle.
21 mar. 2018
Will from DCH Toyota of Milford was very responsive following my inquiry. On attendance to view the car Chris Ladd was very helpful in demonstrating the car and following through the sale.
22 mar. 2018
Respuesta del concesionario actual:
Thank you for your kind words, Richard. Please let us know if there is anything we can improve upon to make your next visit with us even greater!
There sales service sucks. I have a hard time reaching the sales manger and left a message with someone for him to call me and left him a voicemail and I didn’t receive a call back. I’ve never had such a problem with an out of state dealership as I had with this one. Finally I told them to keep the truck.
9 mar. 2018
Respuesta del concesionario actual:
We sincerely regret that our service was not up to the usual standards we strive for. We hope you'll give us a chance to make it right. Please reach out to our general manager, Greg Holway, at gholway@dchusa.com or at (844) 713-9118 at your earliest convenience.
3 feb. 2018
Allwent well. Very happy with deal.
Mostrar evaluaciones anteriores del concesionario 28
20 ene. 2018
i ask a question and never got a answer, all they wanted me to do was come
in and meet the manager and than they could talk, i just ask a question and
could not get any answers
5 ene. 2018
Very professional
23 dic. 2017
Dealer was very responsive to my initial contact. I was contacted right away. They were very professional and courteous, and would do business with them if they had, had exactly what I was looking for. They were great!!!
6 nov. 2017
Make a personal phone call. Very professional and made an excellent offer.
15 oct. 2017
Very responsive. My only feedback is that they clearly stated on Car
Gurus the 4 runner was only 2 wheel drive
Had a purchase agreement and took out a loan on a truck from them only to have the sell it the next day without even getting ahold of me. When I called they were very rude and said tough luck nothing was signed yet. Do not recommend dealing with them.
14 sep. 2017
Respuesta del concesionario actual:
Hi Ryan,
Based on our records, there was no purchase agreement signed. Since you weren’t local we offered to secure the vehicle with a deposit. Our first conversation about the truck was on 9/6, and it was sold on 9/11, and we did let you know that there was another party interested.
Thank you,
Thomas Macdonald
tmacdonald@dchusa.com
Based on our records, there was no purchase agreement signed. Since you weren’t local we offered to secure the vehicle with a deposit. Our first conversation about the truck was on 9/6, and it was sold on 9/11, and we did let you know that there was another party interested.
Thank you,
Thomas Macdonald
tmacdonald@dchusa.com
They were upfront and easy to work with. Didn't buy a truck from them, but would in the future.
8 sep. 2017
Respuesta del concesionario actual:
We try to make the process as easy as possible!
31 ago. 2017
Corresponding through emails. So far they have been great to work
with. Unfortunately the car I was interested in does not have moonroof. They did reply back with another car that does have a moon roof,but it had more
mileage than I was interested in. Very responsive and appreciated their efforts
8 sep. 2017
Respuesta del concesionario actual:
Thank you for your feedback, Dorthy.
23 jul. 2017
This is the worst dealer I've been too. I talked to Christine she said the car was still available. She gets Jay to be salesmen. He says oh I think I saw the car being sold. Then he tries to upsell me. Jay was salesman all over him. Typical dealer big waste of time. Never would do business with this dealer.
3 ago. 2017
Respuesta del concesionario actual:
Thank you for your feedback, Robert. We would like to talk to you more about this. Would you be able to call me to talk further? Thank you.
Greg Holway
General Manager
(508) 488-2323
GHolway@dchusa.com
Greg Holway
General Manager
(508) 488-2323
GHolway@dchusa.com
3 ago. 2017
Respuesta del concesionario actual:
Come back to see us anytime!!
Car wasn't available, but they made an honest effort to show me a similar
car and were transparent throughout the entire experience
3 ene. 2017
Respuesta del concesionario actual:
Happy to hear you enjoyed your visit, Johan. We appreciate your review.
28 nov. 2016
Responded after several days had passed
1 dic. 2016
Respuesta del concesionario actual:
Hello Claudia. Would you be able to contact us since we do not have your last name or phone number? We would like to make sure we can assist in the issue at hand. Looking forward to hearing from you. Sorry you had this experience. We would like the chance to rectify any negative feelings.
6 nov. 2016
Great service!
10 nov. 2016
Respuesta del concesionario actual:
Thank you for the 5 star review, Ryan!
27 oct. 2016
they are very nice to deal with very polite
28 oct. 2016
Respuesta del concesionario actual:
Thank you for choosing us, John. We appreciate you taking the time to write your review!
24 oct. 2016
Dealer contacted me many times. I decided to consider other
SUVs now.
26 oct. 2016
Respuesta del concesionario actual:
Thank you for the 5 star review, Pardhiva!
15 sep. 2016
Very polite. Did not end up buying from here but they were very friendly.
26 sep. 2016
Respuesta del concesionario actual:
Thank you for the review, Owen. Let us know if we can help with anything in the future!
14 jun. 2016
Ended up looking in a different direction/different model used car,
but they were professional & courteous in our limited
communication.
16 jun. 2016
Respuesta del concesionario actual:
William,
Thank you for considering our dealership. We wish you the best of luck in your car buying process!
Thank you for considering our dealership. We wish you the best of luck in your car buying process!
7 mar. 2016
Only talked via phone. I did not pursue further. Pleasant conversations.
29 dic. 2015
Excellent. Purchased a left-over. They
gave me a very very aggressive price. I
asked for more and they made it happen.
The stars were aligned.
it took several calls to find out the car was gone, even though I
called with specific request, the sales people just returned my call
without answering my question.
16 oct. 2014
Respuesta del concesionario actual:
Hello, my name is Miah and I am the General Manager. I apologize for the miscommunication, and for any inconvenience you may have experienced. I welcome the opportunity to speak with you about your experience as we will use it as a training opportunity. Please do not hesitate to call me directly at 508-488-2323. Thank you, Miah Bradbury, General Manager.
11 sep. 2014
I had a vey nice sales person we
were negotiating price for about 2
days they called asking for down
payment was getting everything
together when they called back to
tell me they sold it . There only for
the bottom line which is your
money I know there's laws and
rules but they could have easily
called me seeing how there was
days of negotiating taking care of
there customers is probably not
at the top of there list
13 sep. 2014
Respuesta del concesionario actual:
Thank you for your feedback. I apologize for any inconvenience you may have experienced. We value our customers and do everything we can to serve them. We do tend to get a lot of shopping activity on our used vehicles because we use market data to price them very aggressively. I welcome the opportunity to speak with you about your experience and will certainly use all of my resources to find a similar vehicle for you. Please do not hesitate to call me directly at 508-488-2323. Thank you, Miah Bradbury, General Manager.
6 abr. 2013
Wasn't wat I was looking for
5 feb. 2013
Got a lot of follow up emails but settled with another dealership
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