2020 MINI Cooper en venta en Holtsville, NY

Very excellent customer service.

They had a very friendly staff but when time came to execute, they added in $4500 in dealer junk fees, not including warranty or tax and registration. This was infuriating because I specifically asked about fees before going there. This seems to be a common NY used car tactic. They advertise a great price but then hammer you with fees. In NJ I've seen the average fees are closer to $1500 and when $2500, will include the warranty. I'm done with NY dealers.

Car need to detail and washed when they put it in the showroom, but Carlos was very helpful

Nice salesman, helpful, very responsive

Carol was great. Made my wife and I feel like family the whole time we were there. Would definitely recommend the dealership. Great experience. P S love the car too.

Wonderful experience. Dealer responded right away and put me in touch with sales person (Fabrizio) who was really helpful.

Excellent customer services... Well treated. Dante, sales representative, was very helpful

it was great

Great people, fast response. I called them the day I saw the car and they invited me to come see it and I saw the car the same day I took the car home with me. Ask for Carlos if anyone want to get a car there. He will make you feel like you at a dealer to get a car or truck.

Easy to work with, a little rushed by salesman, but very nice people. Returned my deposit with a smile.

Very good

Love my new car. My Salesman was Fabrizio Reda and he was awesome. I am very pleased with my experience with Mini of Farfield County. Helpful, knowledgeable, kind, informative, patient and understanding. I am still pinching myself that I was able to get into this car. I would highly recommend Mini of Fairfield County and Fabrezio to anyone who is interested in a Mini.

It took over 20 hours for someone to respond, I then verified that the vehicle was available and proceeded to fill out the credit app only to be told hours later someone purchased the car the night before. Just terrible

Dealer contacted right away but never responded to my call or 3 emails I sent. I had to “reinquire” about the care to get a response. Then received a txt in the morning. I texted back and again no response. Finally in the evening got a response. Sales rep misquoted the price. Then when she went to check on my offer.... it “just sold this evening “

Great Customer Service

Best dealer and sells person I ever deal with

Great experience, no hassles, honestly to me this is they way all dealerships should be run.

Super nice people. Bought the car.

Quick response

Great

Joy at MINI was a pleasure to deal with--super friendly and easy going. It didn't feel like a car dealership. There was an issue with the hybrid battery and they gave me a great loaner for a few days. Windshield wipers were covered under the 90-day warranty and she promtly sent me a check for replacements. I would recommend anyone to deal with her.

Responsive and good follow up

Salesperson sent me some real pictures since the online pictures were stock photos. After a few texts back and forth in less than 24hrs they told me it was sold and they would let me know if the deal fell through. Have not heard from them since and I see the car is still listed on Car Gurus 7 days later.

Very responsive.

The sales man all he really care about was getting me in the dealership with all this pandemic going on and rushing to take a security deposit to start working on my paper work .the dealer did not care about my wellbeing all they wanted was to get me in the dealership witch is not a essential bussines .

Replied asap

Very nice ... They responded fast & often

Excellent. Fabrizio communicated efficiently. I have decided to go with an Elite for the big stereo. If he comes up with one I will definitely give him a shot!

Very poor experience when I made an offer for $1,800.00 less than asking price they laughed and said maybe if the car had 60-70k miles. I then sent them links to cars similar to it 2013 Audi S5 miles, specs etc, that were at my offer price. I was disappointed in how they handled their response and approach to me. I am in sales and it was very unprofessional and I won't be buying or recommending anyone to this dealership.

Provided info without pressure. Answered questions and offered test drive without nagging or oversell. Felt comfortable to move forward at this dealership.

Very good

The car had a deposit on it but the dealership let me know and was going to contact me if the deal fell through.

Dealer was helpful and got me all the information I requested. The car was not for me, but I would definitely do business with this dealer in the future.

Nice salesman, helpful, very responsive

Wonderful experience. Dealer responded right away and put me in touch with sales person (Fabrizio) who was really helpful.

Very good

Listed a car that wasn't available. Left it in listings for another two weeks. Price was too good to be true so possibly this is a lure tactic.

I drove a long way from my home to get to the dealership. I was interested in purchasing this particular car, and I did. I was expecting to negotiate a little better price on the vehicle. There was also some damage on the car that they agreed to repair.. I will be picking the car up this coming Friday the 26th. We’ll see how the repairs came out .. Overall they were very professional ...

Quick response very knowledgeable

Good, they responded promptly

Carol was great. Made my wife and I feel like family the whole time we were there. Would definitely recommend the dealership. Great experience. P S love the car too.

Quick response

Excellent. Fabrizio communicated efficiently. I have decided to go with an Elite for the big stereo. If he comes up with one I will definitely give him a shot!