Response from Hurlbert Toyota:
Thank you for sharing your experience, Susan. While we do our best to accommodate every customer as best we can, unfortunately this does happen from time to time. We do our best to let our customers know as soon as possible to minimize any inconvenience this may cause. We would love the opportunity to help you find you dream vehicle and ask that you please reach out to our Sales Manager, Jason Glaser, at 603-693-1010. Thank you and have a wonderful day.