New Mercedes-Benz Sprinter for Sale in Chicago, IL

Orland Mercedes does not stand behind cars sold. Had a transmission problem with my used car in the first week and basically was told to pound sand by salesmen. Used car manager talked to me so unprofessionally I couldn’t believe it. The general manger never called me back. I would never buy a car from this place. With all the dealerships out there do yourself a favor and go to one of them not here.

They called to tell me that they were open at 11:58 am But would be closing at noon. This was a reply from the email I sent them the day before.

Mercedes Benz of Orland Park quickly responded to my inquiries both by email and by phone.

The sales rep neglected to check to see is vehicle was available before speaking with me. We went through the process only to find out the vehicle wasn’t available.

We came to look at the Lexus LC500 they listed. It was a deal breaker when we found out the front and back bumper was repainted, bumper damage front and back on the bottom. It has vinyl wrapped but in a bad condition. Dealer lies and not honest.

Great service

Helpful dealership. Just changed my mind.

The sales team replied fast and answered all my questions.

Dealer was great.

Very good communication , pricing a bit high ,though

Responded and was not pushy.

Immediate response, extremely informative and professional.

Very nice people the treat was good

Quick reply and customer service!!!

Bought the car from them. The process went reasonably smoothly, but they made a mistake on the paperwork, which took some time to correct. Ended up buying the car from them, and so far am satisfied.

Good

The Dealer has contacted me quickly, but I have changed my mind and did not purchase the car.

The dealer was courteous ,the place was great . The price was reasonable and the car is in a great shape

Met us as soon as we walked in. Very friendly and upfront. Worked well us to meet our requirements. Did not try to oversell or push us into anything.

I haven’t purchased a vehicle from here yet but have enjoyed my experience thus far. Timely replies with detailed information and no pressure. My drawback is my inability to this point to travel the distance to test drive the vehicle. But I may still do so abs would recommend this dealer easily to anyone who doesn’t have this same concern as me.

Not impressed at all. I had a $1000 down to hold a vehicle and they sold it. They gave me a really low offer for my trade, 13500. I went to another dealer and was given 17000 on trade. needless to say, I bought my vehicle from the other dealer. Buyer beware!

Great customer Service. Friendly and Professional. I will be buying my next one there again.

Awful service also they took a week to answer me.

Prompt response and courteous

Picked up this beautiful car! Everything went fine

When the salesman heard I was out of state he had little interest in selling me a car. Essentially wouldn't budge from the MSRP. When I asked him why, he told me that they make their money from service and follow-up business, and since I wasn't local, they wouldn't make money from me. Would avoid this dealer if out of state.

He contacted me but I bought a Sprinter elsewhere.

Called to verify availability of vehicle immediately before leaving. Drove 50 miles, approximately 1 hour 20 minutes on to find out the vehicle was sold.. 100 mile round trip, multiple tolls and over 2 hours wasted...not good

Very friendly, they tried to help me. Sent me extra pictures. Unfortunately car sold before the deal got done to someone else.

Talked to Al was very helpful answered all my questions

A+++ Very good to work with. Purchased a car from this dealer.

Friendly staff alot of nice cars

Very professional made my out of town purchase, a breeze. Thanks

Very helpful an work around my schedule to help me.

Contact was made. Car was beautiful I didn't choose to purchase at this time. With the Covid-19 hit to the economy I hesitate to spend this amount. But service is excellent here.

We visited this dealership after flying in from Memphis. From the start of my contact with Mercedes Mike it was all 5 stars. He was so nice and very knowledgeable. He made my purchase experience so amazing. First car I purchased ever and was completely satisfied.

Quite honest and prompt with answers. I needed a cpo warranty and apparently car is too old or has too many miles

we were both clear and to the point i made what i thought was a great offer for their 2018 the sales person was a little snippy.end of story!!!!!!

Very responsive and helpful; still working with them and so far am very pleased

Smart and kind

Never told me someone else was looking at the truck sold it then call and told me they sold it

Nice

Quick response in car gurus hope i get same treatment in person!

Professional and information readily available

The experience was GREAT!