New 2016 / 2017 Mercedes-Benz SL-Class For Sale Near Chicago, IL

From my email to Customer care Manager : HI, Steve, your footer says "Award winning service department". After my visit today I can call this statement into question. Here how it was. So called assistant, named Anthony was "Assisting" us. We arrived 10-15 min before scheduled time. Picked up a key with Anthony and went to the car. (We were looking for particular model, which I chose online.) We were inside a car for 2-3 min and he started to ask me my credit information ( Hasn't even asked if I need a finance). Not sure what happened later to him, but he took a key from the car ( we were seating in a rear seats at that moment) and left us. He told us nothing, Like not "Excuse me, I have to check something and be back", not even " Go away I am not going to assist you today". He just left and took a key with him leaving us alone, frustrated, and a car started alarming once I tried to open front door to get back behind the wheel. He came back 30 sec after alarm started saying something like "This car is almost sold, are you going to buy it today ?" I replied " I haven't even drive it, we came here to test drive, can we have a test drive now ?" (Want to emphasize, our total spent time at dealership was 5 min or so, at that point). He said "NO, you can't, car almost sold, are you going to buy it ?" Me: " We schedule test drive at 1PM and now after I spend 30 min getting to place and 3 min locked in the car, you telling me we can't have a test drive ?" (It was 12:55pM). I was shocked. Really ??? What is that ? We like a grown up men agreed : Me: I will be there at 1PM. And You: I will provide you with test drive of car you've chose at 1PM. So, how can I have any further business with you if you can't simply comply to your first and least agreement ? ****Update: as of today, 7 days passed since my email to this guy and I haven't got any respond.

Sold vehicle the night before and didn't car to advise me. The used car salesman was not very professional. I did purchase a vehicle from another dealer. Would never go back there again.

Very responsive.

Very quick response and answered every question I had.

Discussed this vehicle ended up purchasing another one at the dealership Sales Mgr .great as were his assistants

Thanks for your quick response

Purchased an E350. Great experience.

Don't buy a vehicle from this place I bought a 2015 Jeep Grand Cherokee srt used on the Internet for 56,831we made a deal and shook hands on 56,450 for the truck well it was late so we signed everything quick so I didn't notice or did he show me. The financial guy fat guy did all the paper work and I signed since we agreed on the price for 56,450 and everything I trusted these guys. I got home late so the next day I look at the paper work and they charged me 57,135 more than the asking price watch out with the managers and finance guys they are nothing but con artist! I called them the next day the guy laughed and said it was only 304 dollars then he made up a lie and said it was a reconditioning fee wich they never explained or had it in writing anywhere all lies! Now they won't call me back or do anything about it! I WILL NEVER BUY FROM HERE AGAIN OR RECOMMEND THIS DEALERSHIP TO ANYONE BEWARE!!!! I would give them zero stars if possible

Short interaction with Joshua Weil. Couldn't be nicer.