New 2016 / 2017 Lincoln Navigator For Sale Near Monroe, LA

Emailed about the truck on a Saturday. Salesman told me the truck was a recent trade-in and that it was going thru there inspection and would be out Tuesday. So I scheduled a test drive for Wednesday. Apparently the inspection finished earlier. Got an email that Monday saying it was sold.

When we arrived, the salesman we had been speaking to was VERY slow to come out to greet us, even after another more"eager" salesman had gone to get him. He didn't bring the keys and when I asked him to get them he asked how much I was going to offer. I told him I needed to see the truck first. Then I asked him if I could drive it since he did not offer. He definitely needs some training. This truck was worth much less due to its condition. When I starting bringing up its problems so as to negotiate a more reasonable price, the manager said, "I just don't think this truck is for you. You are bringing up more flaws than good points. I won't have a problem selling this truck for $6,000 to someone else." The salesman initially had mentioned that his manager had told him to not let us out of there without making that sale. Things changed quickly once the manager came into the room. I had offered $4,000 cash to the salesman who had seemed pleased. The defects were: multiple dents, long crease vertically in the tailgate, shimmy in the front end like rotor and brake issues, running boards broken, door locks don't work from the driver side, broken cable dangling from the rear end. If I remember correctly, the windshield was broken. I ended up purchasing an immaculate, great running 2004 Ford Supercrew for $6,000 the very next day. Thank you Rountree Ford for behaving as you did.

Horrible customer service. Dealer didn't reply to any of my emails. Called to see if vehicle was still on the lot and waited 10 mins on the phone for a sell person. Once I arrived at the dealership,I had to wait another 30 minutes before I seen by salesman. The vehicle was not cleaned and the sales person had terrible customer service skills. Don't buy a used car from this dealership.

bought the truck.amfm radio did,nt work.they would not pay to have it fixed.there solution was to spend more money for extended warranty.

I have had several follow up contacts via email and text messages from this dealership. I am satisfied with their response and follow up.

Responded quick and also followed up with more options

Wonderful experience. Rickey treated me very well. I bought the car. Very satisfied. Will do business there again.