New 2016 / 2017 Acura MDX For Sale Near Miami, FL

Initial contact from the dealer was very good, with a phone call to follow up on my enquiry and multiple emails. This company let themselves down however in their failure to demonstrate how they value their customers time, as I phoned and booked to test drive and check out the vehicle for the following day. Upon arrival to the dealer I spoke to Annia, with whom I had spoken on the phone previously, and when she went to copy my license so that I could test drive the vehicle she reported that it had been purchased by one of their staff the night before. I was very disappointed at the lack of communication and that no one attempted to contact me prior to my visit to inform me that the car was no longer available - I imagine they hoped I'd decide to look at their other vehicles once I was there, but as someone working on a tight budget without the option of finance (Non-US resident on a working visa) all they achieved was wasting my time. I was also unimpressed by their lack of preparation (if you are expecting someone for an appointment you would surely check the vehicles status beforehand). Recieving follow up emails during the week further offering help for the specific vehicle (WHICH HAD ALREADY BEEN SOLD) further reduced my opinion as it repeatedly demonstrates their lack of preparation before contacting customers.

They were very good with their follow up and follow through.

The deal was pleasant and help with me and the purchase of my vehicle from them

Excelent service