Wide World BMW

Great!!! Bought the car

Everything was great when I got to the dealer test drive was great now we just trying to make a deal

Karl was a pleasure to work with

I asked a question about the car they got back to me the next day

fantastic deal!!

Bait and switch. Car just happened to be with Director and not available even though they had contacted me I'm the morning to come in.

After a grueling "Part 1" nightmare 3 1/2 buying experience (of which less than 10 was actually in or around the car), I returned to purchase the car only to not realize I was about to deal with Part 2 - the "if u think the morning round was ridiculous, just wait until you actually buy the car" round. Where do I even start?? 1. Customer Service is HORRIBLE. This is NOT LUXURY treatment - this is truly lower than Walmart standards. 2. 3 hour payment time in which 0 minutes were in the new car to show me how to even use it. Oh and did i forget to say that included not giving me the keys and letting me drive 2 hrs without them home? 3. Disappointment was met with excuses. No wonder there were no buyers or people servicing vehicles there. Scared everyone including myself off. Never did i want to return a car I never even drove the same day I bought it until now. Wow. App doesnt let me give no stars. STAY AWAY if you truly want to be happy you got a new car.

We had made an email/phone deal on this car, filled out financing paperwork and sent back the next day. Car was not held for me, my salesperson was off the next day and by the time he tried to finalize the deal, the car was sold to someone else. He tried to find another one to sell me but was unsuccessful as of the writing of this review. He claimed they do not take deposits to hold them while they process. I was doing this online due to dealership being 1.5 hours away from my location. Very Disappointing..

They contacted me swiftly and respectfully by email. I never got a chance to go there though.

Prompt response

Excellent, knowledgeable staff.

After a few emails to the dealer I was scheduled to look at the truck at 9am on a Saturday morning. The salesman was 45min late. A few minutes after his arrival, he informed me that he did not have the keys to the vehicle. It was apparent that the dealership knew this for some time as they were in the process of having a key made but didn’t tell me until I was there. I drove an hour and 15min and brought a mechanic with me for nothing. A few days later I was contacted by email from a manager asking how my experience was. I emailed him back but didn’t get a response. Very disappointing service is an understatement.

Dealer called me to let me know the Car I was interested in was sold, saved me a trip

Good experience despite not purchasing a vehicle with them.

Seems like a good dealer willing to work with you to help you find what you need I would do business with them in the future.

On point! Great people, excellent cars. Didn’t waste my valuable time like other dealerships do!

They send an email that they receive my inquiry and nothing else

The dealership returned my call and answered all of my questions regarding the car.

Great

Great customer service and fallow up regarding questions I had with their car.

Gus at the dealership made my transaction effortless. I came away with a beautiful car and deal! This is probably one of the coolest car dealerships that I have ever been to. They have so many different and cool cars from Aston Martin to Mercedes to Corvettes! I recommend this dealership to everyone.

Very friendly helpful and honest, returned emails,phone calls,answered numerous questions and even sent extra pictures which influenced my decision to pass, however I highly recommend WWB and would contact again

Good

The best experience thank you Hasan

Made me drive 1 hour to find out that the car I wanted was sold the day before.

Best dealership experience I have ever had! The sales team of Victor, Will and Ricky are awesome and do everything they can to make sure you have a great experience!

Highly professional and friendly.

I had an excellent experience with this dealership the staff was great and I end up buying this vehicle. I highly recommend buying from them.

#1 in the market

I dealt with Hassan. Decent to deal with. Didn't give me the best deal from the start but in the end fair. I didn't buy the car but he seemed fair.

They called back right away. Very helpful

I was interested in a cars at wide world bmw,gearge took care of me and he was rely proffesional !

My experience was a disappointment although I ended up purchasing the car. I had an inexperience salesman who does not know anything about BMW. I understand he was new but at least he should have found out the history of the car and learned the basic warranties offered by BMW. I did all the research work and he was not helping me to find the answers but gave me wrong information. This is the fault of Wide World BMW letting his sale representative to jerk around with customers.

Responded on time

The dealer contacted me promptly & courteously...However, I found another 550I for $3400 less.

responded quickly

Very upset with the way I was lied to. This vehicle was in a major frontal accident that was not reported on carfax but I showed them frame damage along with zip ties holding plastic wheel well together. Very unprofessional as the manager continued to lie. Did not walk I ran away

Horrible. Dealership made an agreement with me over the phone knowing I would be driving 3 hours and of course, when I get there, they broke their word and let me leave without making the deal and honoring their agreement. I have never been lied to or desieved by a deal or prearranged agreement as I was in this case, in my life. They should all be ashamed of themselves. I am guilty of not asking for interest rate or terms but having worked many other deals both past and many present, as well as having a credit score north of 850 would have never guessed I would be receiving an interest rate just south of 5 and 75 months terms. Wide world BMW finance person tried to hustle and decieve the wrong person and I called him out on all leading him to have to "let him go see what he can do." Should have put a finance "specialist" in the room that was a little better at the game. They haven't heard the last of me. And there is no way they can evade the facts in writing both agreement and text but by the experience I had I'm sure they will not admit the discussions in person. Feel free to go with all their positive reviews and choose them to do business with, if you like. After all, I did. I just hope I can defer just one person from doing business with them and cost them the money, humiliation and time which I'll never get back as they did me.