Trucks Max USA

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1047 W Yosemite Ave, Manteca, CA 95337
Map & Directions

Sales: (209) 665-4962

Today 9:00am - 7:00pm
(Open Now)
show business hours
Feb 9, 2017
This dealership was extremely helpful and attentive to my every question. Visit Jose Fernandez and he will be the greatest thing that could happen to you. He makes the whole sales process a great quick process. Jose shows great empathy to his clients and does all he possibly could to help his client. This dealership is highly recommended!
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Dec 13, 2016
When my wife and I first purchased our truck from Trucks Max USA last week, I had no problem giving them 5 stars for their customer service and their willingness to bend over backwards to provide us the truck we wanted and at the price we wanted to pay. They didn’t exactly meet our price, but we still got a hell of a deal. Jay assured us that their mechanics have gone over the truck and it’s in very good working order. We were extremely excited and felt good about our purchase. The next couple days I heard a “clunk” sound whenever I would accelerate from a dead stop and during sudden stops. It got to be annoying to me so I made an appointment with my mechanic. It was raining the day of my appointment and my truck happen to fishtail when I accelerated from a dead stop. So now I’m thinking it needs new tires. So after my mechanic looked it over, he said the clunking sound is coming from the front suspension. Not only that, he found an oil leak from the transmission and he confirmed that I needed a new set of tires. This is only partial reason why I’m giving them a low rating. My mechanic also noticed that we had no spare tire. I called Jay at Trucks Max USA and he was apologetic and explained they remove the spares to avoid them from getting stolen. He said he would make arrangements to have it delivered to me and that he would call me back later that day to confirm. At this point, I’d give them a 4 star rating, only because we ended up with a truck with $2k worth of problems. Because Jay was so understanding, I’d still give their customer service 5 stars. What happens next is where their star rating drops to a 1 (less if that was possible). I have called Jay many times about this spare tire and each time I would get a response that he would call me back in 20 minutes. I never get a call back. It got to a point where they put me on hold for 25 minutes and then hung up. Then they started avoiding my calls. Then I had to call from a different area code in order for them to answer. I asked for Jay and the man on the phone asked me who I was. I gave him a name (not mine). He asked what was this regarding and I said about a car. Then I asked him if I was speaking to Jay. He said yes. Not once during this call he led me to believe that he was Jay. Seriously, is this how one runs a business? I asked him why he was avoiding my calls and he simply said they’ve been busy. So he tells me that he doesn’t have anyone driving to my area anytime soon. So if I want my spare tire, I would have to drive 1.5 hours to get it or someone can meet me half way. Wait a minute! Since it was their fault for not putting the spare tire back on the truck which we paid for, shouldn’t they make arrangements to have it delivered to me? Funny, when we were first interesting in buying, he (Jay) treated us like VIP’s. He took all our calls and even called me. Now that we signed all the paperwork and paid for our truck IN CASH, we are once again, peasants. I have a feeling we’ll never see that spare tire. If we do, the tire will be bald and the rim will not be applicable for our truck.
4 of 4 people found this review helpful.
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Oct 22, 2016
I received a callback, salesman was helpful just decided this was not the truck for me.
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Aug 21, 2016
The truck looks good in picture but there is a lot of damage to it. Cab dented, broken headlight, broken mirrors both sides, the door rubs fender when opening and its been touched up with paint! Most of all its overpriced. The salesman, Ralph, was nice but he was sposed to call me back the next day and never did.
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May 14, 2016
Truck ad was up but vehicle was sold
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Dec 26, 2015
Slow getting back to me. Low quality car for high price.
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Nov 9, 2015
Responded but vehicle w as s sold
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Jul 7, 2015
Armando was wonderful! We didn't get vthe 06 Chevy but purchased an 09 asks love it!
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Response from Trucks Max USA:

Joel, thank you for giving us the opportunity to earn your business. We appreciate all the feed back our customers give us and try to improve as much as we can. We hope you are still enjoying you Chevy the same way you did the day you drove off with it. Thank you so much and make sure you refer us to all your friends and family.

Trucks Max USA
Jun 10, 2015
The Salesman was nice, but that was about it. The Lexus was WAY over- priced. I asked about a CARFAX to see the maintenence record but the Salesman pretended he didn’t know what it was and kept trying to sell me on the fact the "DMV report is better, anyway." Ugh. Vehicle was awful. It was obvious there were issues and the Dealership didn't care. I bought my 2007 GX 470 elsewhere this weekend.
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Response from Trucks Max USA:

Susan, we do appologize that your experience with us was not the best that we strive here at Trucks Max USA. We are very competitive with our pricing and always try to keep them under Kelley Blue Book. We appreciate your feed back and will use it to help us serve all our customers in the best way possible. Thank you.

Trucks Max USA

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