Trend Motors Volkswagen

They contacted me in less then 24-hrs, and we are communicating about the vehicle.

Very friendly and courteous

The car we looked at was a reasonable price; however, the dealer fees put the price way over our limit, so we did not purchase the car. The people that worked with us were helpful and non-pushy, which I greatly appreciated.

Good experience. Salesman was not pushy.

The salesperson was nice and helpful. I bought the used car as it seemed like a good deal after they removed the reconditioning fee. Three days after I bought the car the sunroof would not latch closed. Brought it in & waited 3 hrs while it was being looked at. They put the sunroof back together and scheduled a service appoint for 2 days later & was told would have a loaner vehicle. Dropped car off and told no loaner vehicle. After much discussion got a loaner. Got a call that the issue with the sunroof is expensive and they would do what they could to help with cost. They covered 60% of the cost after much discussion. I went to pickup the vehicle as they said it was fixed. I tested it and the same problem happened. Two days later said issue was a warped wind guard & I didn't need so they removed. Now when I go over 60 miles an hr it sounds like a 747 is landing on my head. To throw salt in the wound the Seat release they fixed also broke. Dissapointed customer for sure. Buyer beware!

Fast reply

Fast response time and very helpful. Willing to suggest other options when this one fell through.

Made an appointment to see this car. The dealer kept us waiting over 90 minutes and then had to go fetch the car from another lot. We ended up buying a Golf Sportswagen that very afternoon from another dealer. Aside from that, the waiting area was nice with complimentary hot beverages.

Quick response and professional sales rep.

My salesman Casey was great. He was honest and upfront about the vehicle. He was very good at responding to our questions and professional, knowlegable, and courteous during the sale transaction.

The sale team was so professional, great communication skills and high sense of customer care .

Pleasant experience! No pressure on buying, honest with the customers, and thoroughly explains everything to be done. Unfortunately, for me, someone has put down the deposit on the car. But Casey was amazing, and would definitely come back and buy a car if there's an opportunity!

I bought a 2014 GTI from Antonio. He was very patient (I test drove about 4 cars), understanding and didn't pressure me at all. The Sales manager was also very nice. All in all, great deal, great service and a great car. They also have a better selection (and nicer too) of manual cars than most dealers I visited.

Excellent... Worth the trip from Staten Island. Courteous and professional to all my needs.

Good crew, no pressure & very helpful. Good deal, love the new ride!

Contacted me and sounded friendly and professional.