Jack Daniels Volkswagen

40-18 Broadway
Fair Lawn, NJ 07410

Sales: (201) 426-4995

Service: (866) 294-3394

Closed Today (Sun)
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 5, 2017
Salesperson was nice and forthcoming with information; just wasted alot of our time filling out paperwork, taking the car elsewhere to get cleaned up and gas put in it like we have the deal just to be told get a different co signer or more money down. Like wow find out this information first before having us sit for hours, cleaning up the car and filling up the tank for nothing.
Is this review helpful? Yes | No

Response from Jack Daniels Volkswagen:

Mabel, we appreciate your feedback. We do indeed take every measure to ensure our customers are approved by our banks. We are sorry that things didn't work out for you as planned. We will look into this deal and see what the factors were.  
May 15, 2017
I live one hour away from Jack Daniels Volkswagen. I called the dealership on a Monday night to inquire about a used car that was for sale. The salesperson gave me all of the details and I was ready to go up and make the purchase. I made arrangements to test drive/hopefully buy the car on Tuesday morning. Fortunately, on my way to the dealership on Tuesday, I was called and told that the car had already sold a couple of days ago. Not cool. If a car is sold, take it OFF the website and inform your sales people that it is sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Jack Daniels Volkswagen:

Kelly, We remove vehicles as soon as they are shown and apologize if the site didn't update. We have several vehicles in stock and would love the opportunity to earn your business. Please reach out to our General Manager Don Chittum (201) 703-1925 EXT. 1464
Thank you
Apr 22, 2017
Ademolashittu1
Great sales team.
Is this review helpful? Yes | No

Response from Jack Daniels Volkswagen:

Thanks for the 5 star review!
Apr 15, 2017
I would walk everywhere I go rather than purchase a vehicle from these unprofessional con men.The first time I went there they told me the car had been sold. Then they called me and told there had been a mistake and the car was now on the lot. Once I arrived, they said said one of the boss's friend took it home for his wife to see and they decided to purchase it. The story does not end there. The following day they called me again and stated the car had been return and they would give me a special price for my inconvenience. While in route they called me yet again to tell me a new buyer is taking the vehicle to his mechanic to be checked out. I still do not understand the purpose behind their deception but I cannot fathom how they stay in business with such unscrupulous business practices.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Jack Daniels Volkswagen:

Mike, please give us the opportunity to speak to you in regards to this review.
Our General Manager Don Chittum can be reached at (201) 703-1925 EXT 1464
Feb 26, 2017
He responded quickly and sent me offers, that were in stock. They also made several attempts to call me.
Is this review helpful? Yes | No

Response from Jack Daniels Volkswagen:

We appreciate your feedback. If you should need anything feel free to reach out to us!
Thank you!
Feb 25, 2017
The dealer responded quickly and personnel were helpful and pleasant on the phone.
Is this review helpful? Yes | No

Response from Jack Daniels Volkswagen:

Thanks for this wonderful review. Glad you had a pleasant experience. Best of luck!
Feb 16, 2017
Great! They contacted me immediately. I did not purchase the car because it didn't have all the options I was looking for.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Jack Daniels Volkswagen:

Thanks for the 5 star review. Sorry that it didn't work out for you. We would love the opportunity to get you into another vehicle as we are always getting in new vehicles.
All the best!
Dec 12, 2016
dealer still called me after I told them I was no longer interested in their car
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Jack Daniels Volkswagen:

Thanks for your feedback Raymond. We will forward this message along to management. Good luck with your car search.
Oct 3, 2016
Great. Very friendly and helpful
Is this review helpful? Yes | No

Response from Jack Daniels Volkswagen:

Thanks for this 5 star review. Best of luck!
Sep 29, 2016
Slow call backs/follow ups. Very lax enviroment.
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Jack Daniels Volkswagen:

Alex, thanks for sharing your feedback. We strive on providing excellent customer service. We will look into this information you provided us. Thank You.
Aug 13, 2016
Dealer was very helpful and responsive, even offering that their pricing wasn’t etched in stone. However, the vehicle lease payment ended up being beyond my budget.
Is this review helpful? Yes | No

Response from Jack Daniels Volkswagen:

Stephen, thanks for the feedback. We have many other affordable vehicles in stock and would love to opportunity to earn your business. Thanks for stopping by at Jack Daniels Kia!
Jul 29, 2016
I went there to purchase a tiguan we negotiated about the price, i left a deposit then the guy call me next day to tell me the car was sold while i was on my way to bring the rest of the money. #my experience with them was awful and will not go there again even if they would sell me a car for $100. i'm so angry.
3 of 4 people found this review helpful.
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Jul 27, 2016
Car had check engine light hood wouldn't even open needed a lot of work surprised a car like that would be on the lot
1 of 2 people found this review helpful.
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Mar 18, 2016
Per my previous review regarding the 2008 ML350 this dealership did exactly what I thought they would do. They sold the car without even having the decency to call me first to see if I even wanted to still buy the car. I guess having a deposit on a car means nothing to them. They must have not liked that I questioned there inspection methods. Stay away, they have no morals!!!!
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Feb 29, 2016
cnogueras2
Quickly contacted me to inform me the vehicle was already sold before I had a chance to go see it. Much appreciated as it saved me from an unnecessary 2 hour drive.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 14, 2016
They never responded to my emails. The vehicle was listed as a manual transmission, which is what I was looking for only to find out when I arrived it was an automatic.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Nov 30, 2015
Overpriced vehicle but quick response
0 of 1 people found this review helpful.
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Oct 30, 2015
very professional and courteous
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Sep 9, 2015
Good
0 of 1 people found this review helpful.
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Jul 29, 2015
Excellent customer service. Friendly people felt like I was dealing with friends. The car was in good condition and driving really well.
Is this review helpful? Yes | No
Jul 3, 2015
Didn't get the car I initially inquired about but they worked with me to get something better.
Is this review helpful? Yes | No
Read 11 old reviews
Sep 30, 2014
I liked the car but you could not beat the other dealers price. $500 is $500.
Is this review helpful? Yes | No
Apr 27, 2014
Everyone was great. Wonderful customer service.
Is this review helpful? Yes | No
Mar 4, 2014
Responded promptly.
Is this review helpful? Yes | No
Dec 27, 2013
Very nice people, very helpful. Decided on a different brand. Very professional.
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Nov 16, 2013
Great
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Nov 16, 2013
Les, my salesman, was genuine, easy to work with. The entire team was friendly. Would highly recommend!
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May 10, 2013
Good follow up !
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Feb 11, 2013
I just wished they honored the price that's advertised and not lead people on. Once I arrived extra cost were added on (certfication cost, paint,etc.) which is not in the price shown
Is this review helpful? Yes | No
Sep 5, 2012
Dealer contact me daily with updates.
Is this review helpful? Yes | No
May 31, 2012
khwang
Very responsive and seemed trustworthy. Didn't sell me the car because they found problems.
Is this review helpful? Yes | No
May 30, 2012
Never responded to my email
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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