Tony Serra Highland Nissan

Sales: (248) 887-8900 Service: (248) 717-1218

Today 9:00 AM - 6:00 PM (Open Now)
Show business hours

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Dealer Details

Tony Serra Highland Nissan

13 reviews
Today 9:00 AM - 6:00 PM (Open Now)

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Aug 2, 2019
I did purchase this van and I am very pleased with the way things went. Thanks Ron (sales rep) for getting it done !!!!
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Jul 11, 2019
Great deal.
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May 13, 2019
The Sales team got me in and out in a timely manner. They met my expectations.
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Mar 29, 2019
I don't recommend doing business with this dealership. They are very friendly interacting with you while not being forthcoming. We bought a used 2011 Nissan Rogue from them a few weeks ago. They didn't disclose that there was only one key that came with the vehicle, until after we paid and signed everything. It took me 2 weeks to get the GM Lee to even respond back to me via text. On top of that, the CV Joints started leaking grease, and our mechanic said they sold us a vehicle with dry rotted tires. The spark plugs needed replaced, both rear shocks needed replaced, vehicle needed a new serpentine belt, and the front brakes needed replaced. The repair bill is around $2000. The problem here is that they told me the only thing wrong with the vehicle was that it needed new front brakes, and they failed to disclose there was only 1 key to the vehicle until after I had already purchased it. What happened to me was dishonest of them, and a bad business practice.
1 of 1 people found this review helpful.
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Jan 2, 2019
Salesman's Braden was very professional and would look to purchase another car from this dealership I rate Tony Serra Nissan a 10 very professional and staff is awesome
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Nov 20, 2018
fast
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Nov 13, 2018
The vehicle was sold out from under me. The reason stated was that I did not put a down payment on the vehicle. Which I would accept as reasonable if I had not specifically asked the salesperson about putting a binder ( aka down payment) on the vehicle. Other than that, friendly staff.
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Jan 24, 2019
Response from current dealership:
I truly apologize that the vehicle was sold.   It's always a difficult position in an out-of-state transaction which can take several days when there are several salespeople who don't know what each other are working on. You helped us learn a valuable customer service lesson and how to communicate better with each other and with our out of state customers.  Again, our sincerest apologizes for your time and inconvenience.
Oct 4, 2018
Great Saleswoman was very personable and helpful. I would go to her when I’m ready to buy
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Sep 21, 2018
Staff was very friendly and helpful! I would definitely recommend making this dealer a stop for your next vehicle.
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Jul 27, 2018
Great dealership and salesman
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Jul 6, 2018
Bait and switch. They advertise cars on their website that they do not have on their lot for sale. When you show up to look at the vehicle, it's not there and they proceed to try to sell you a higher priced vehicle instead.
1 of 1 people found this review helpful.
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Aug 7, 2018
Response from current dealership:
Jonny, I apologize that was your experience was not good here. Unfortunately, when we sell a car it takes a couple-three days to fall off our website.  Our salespeople are taught to show you the next closest thing we have in stock.  If you haven't found what you're looking for, I invite you to call me & we'll work out a great deal if we can find you a car.  Linda-Internet Sales Mgr 248.887.8900 ext 104
Jul 5, 2018
Fair deal on a used car. Mike contacted me right away and was very helpful with my trade in. Very nice person to do business with an a great experience overall. Thank you
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Jun 24, 2018
Responded quickly
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Nov 17, 2017
I was very happy with the whole experience.
1 of 2 people found this review helpful.
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Jun 1, 2014
Responded
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Jan 30, 2014
Very good, only used cars to expensive.
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Jan 30, 2014
It was only about selling , No commitment , no feedback after unanswered questions, the car was in poor condition and it was overpriced .The dealer didn't offer any real deal.
2 of 2 people found this review helpful.
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Jan 30, 2012
I credit this dealer with their efforts to get me down to see their vehicles. Very polite and professional in their communication.
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Jan 7, 2012
Was a great experience except the computer printers were down and it took forever not the sales people fault they were great esp. both Josh's
1 of 1 people found this review helpful.
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