Tom Wood Lexus

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4610 E 96th St
Indianapolis, IN 46240

Sales: (855) 277-6334

Service: (855) 434-4051

All reviewers have been verified to have contacted this dealer – Learn More
Jun 12, 2017
Quick response but found same vehicle with same mileage but more options listed for same price at a competitor... they wouldn't adjust price (or even ask) to compensate so purchased elsewhere... would've purchased from them if they'd have negotiated some
1 of 1 people found this review helpful.
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Apr 25, 2017
Response was quick
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Apr 15, 2017
Just recently purchased a used vehicle from Tom Wood Lexus. The overall experience was great. I live over 300 miles from dealership & was nervous about the car being represented properly. In dealing with Alicia & Corey they soon set my mind at ease. First off they immediately sent more pictures & videos of the car & guaranteed the cars condition. They made sure to try and show any blemishes in the vehicle (which were very few). They were willing to return all money if the car was not what I expected upon arrival. The car was as good if not better than the pictures showed. There was no pressure from either Corey or Alicia....just a lot of patience in answering my question. They made going through the whole car buying experience very enjoyable and I'm loving my new car.
1 of 1 people found this review helpful.
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Apr 14, 2017
I recently purchased a vehicle from this dealer, I found it to be a very pleasant experience with very professional and courteous staff, including but not limited to my assigned sales rep James Gamble, very nice guy, if you have any questions he will go the extra mile to find you an answer! I would buy from them again.
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Apr 6, 2017
Sebring_1225
Called back promptly
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Apr 3, 2017
I have had numerous calls from this dealership.
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Response from Tom Wood Lexus:

We strive to provide our guests with all the information they need, Dorothy!
Apr 1, 2017
Good interaction. Professional.
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Response from Tom Wood Lexus:

Thank you for the kind words, Don!
Mar 27, 2017
TLX_6535
Great attitude, helpful!
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Response from Tom Wood Lexus:

That's great to hear! Thanks!
Feb 9, 2017
Great young salesman named Sean. Just too much money for the car.
2 of 2 people found this review helpful.
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Response from Tom Wood Lexus:

We're glad to hear that you enjoyed working with Sean, MaryAnn! Thanks for sharing!
Jan 11, 2017
They were very cooperative.
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Response from Tom Wood Lexus:

That's great to hear, Jerry! Thanks!
Dec 22, 2016
Quick Response
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Response from Tom Wood Lexus:

Thanks, Jim!
Dec 11, 2016
cinmarkx
Dealer rep responded within an hour of requesting info. Was helpful in trying to find a car for me, but the cars are priced significantly higher than comparable vehicles in surrounding areas (Chicago, Cincinnati, Naperville).
2 of 2 people found this review helpful.
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Response from Tom Wood Lexus:

Thanks for taking the time to share your feedback! As one of only 11 Lexus Plus dealers nationwide, we understand that our negotiation-free pricing model is a bit different than that of an average dealer. It doesn't appear that our staff was successful in explaining the unique value in the Lexus Plus experience, and we appreciate you letting us know this. We will work on doing a better job in the future!
Nov 2, 2016
Very professional team.Answered all my questions.Dealt with four individuals,and all were knowledgeable.Purchased a vehicle with no pressure.All information put before me,and I was able to make a decision without feeling pushed or pressured.A set of floor mats were misplaced in detail shop after my purchase,and could not be located.Again,Tom Wood came thru,called, and informed me new mats would be ordered, and sent to my home.WOW,thats service.Thank you Alicia,Carol,Barbara,and Greg for a wonderful experience, on my purchase, of my new dream car. Roger
1 of 1 people found this review helpful.
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Response from Tom Wood Lexus:

We really appreciate you taking the time to share your experience with us, Roger! Congratulations on your dream car!
Sep 12, 2016
Great customer service, responded very quickly!
1 of 1 people found this review helpful.
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Response from Tom Wood Lexus:

Thank you, Helen!
Aug 1, 2016
Dealer contacted me the same day I inquired. I have bought from this dealer before, they are not slack in lowering used car prices to move them out so I consider them very well to work with and one where you can save money if you tell them what you feel is fair price they are good to reason with to come to that price if possible. Highly recommend To Wood Toyota and Tom Wood Lexus, and Tom Wood dealer in general. PS - they would have gotten a 5 star if the vehicle I inquired about was not being prepared for shipment to another buyer who beat me out two days prior! ;(
1 of 1 people found this review helpful.
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Response from Tom Wood Lexus:

Thank you for taking the time to share, Brad! We're sorry to hear that the vehicle you were interested in was not available, but if there is anything we can do for you in the future please just let us know!
Jul 4, 2016
Responded in a timely fashion. Car was not available. Should have taken car off market if no longer availabke.
0 of 1 people found this review helpful.
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Response from Tom Wood Lexus:

We apologize for your frustration, Sammy. We aim to remove sold vehicles from our inventory in a timely fashion, and we're sorry we weren't able to act quickly enough in your case.
Jun 12, 2016
Dealer was very helpful and got the information I requested in a timely manner
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Response from Tom Wood Lexus:

That's great to hear, Bill! Thanks for sharing!
Apr 14, 2016
Not cooperative in sending me pictures of the actual car.
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Response from Tom Wood Lexus:

We're very sorry to hear that your interaction with us wasn't satisfactory, Genia. We appreciate your feedback, and please know that we will use it to remind our staff that a positive guest experience is our number one priority.
Apr 10, 2016
Dealer had listings that were no longer available for more than a week. Did respond to inquiry the next day.
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Response from Tom Wood Lexus:

We appreciate your feedback, Jon. We had a slight technical glitch with our inventory, but that has now been resolved.
Feb 22, 2016
Nice but the car was sold that morning. Thank you !
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Feb 18, 2016
Very helpful
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Read 7 old reviews
Aug 29, 2014
Friendly. Able to negotiate price to mutual satisfaction.
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Jul 29, 2014
Ryan Pepperworth did an excellent job.
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Apr 13, 2014
I was there for about 15 minutes and was fed the run around. No one knew where the car was, said it was on hold for the managers mother in law. I was ready to buy that day. They told me she had a hold on it for a week. Betty the sales lady was excellent though.
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Mar 27, 2014
I did not receive a call from them but did contact them directly after a few days. The Salesman I dealt with was excellent but they did not have a car speced out the way I wanted.
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Feb 17, 2014
Very good experience. I would use this dealer again. Linda denny was a very good seller. I love my 2010 Acura.
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Jan 17, 2014
Tom Wood has excellent deals!
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Apr 2, 2013
responded the next day with an email.
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