Smithtown Acura
780 Middle Country Rd
Saint James, NY 11780
Sales: (631) 489-8629 |
Service: (631) 366-6000 |
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9:00am - 9:00pm
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40.86130142211914
-73.14959716796875
Saint James, NY 11780
Smithtown Acura
780 Middle Country RdSaint James, NY 11780
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gary
Mar 20, 2016
Response from Smithtown Acura:
Hello Gary,
I truly apologize that you had a negative experience with our dealership. At Smithtown Acura it is our goal to ensure that our customer service exceeds all expectations and falling short of this is something we take very seriously. After reading your review, I was very upset to read about the lack of service that you feel you received from my team. I approached Peter, the salesperson handling your online inquiry, and reviewed with him the communication log that was attached to your online inquiry.
I did notice that Peter reached out to you several times, both by phone and ema
More ... I truly apologize that you had a negative experience with our dealership. At Smithtown Acura it is our goal to ensure that our customer service exceeds all expectations and falling short of this is something we take very seriously. After reading your review, I was very upset to read about the lack of service that you feel you received from my team. I approached Peter, the salesperson handling your online inquiry, and reviewed with him the communication log that was attached to your online inquiry.
I did notice that Peter reached out to you several times, both by phone and ema
Hello Gary,
I truly apologize that you had a negative experience with our dealership. At Smithtown Acura it is our goal to ensure that our customer service exceeds all expectations and falling short of this is something we take very seriously. After reading your review, I was very upset to read about the lack of service that you feel you received from my team. I approached Peter, the salesperson handling your online inquiry, and reviewed with him the communication log that was attached to your online inquiry.
I did notice that Peter reached out to you several times, both by phone and email when we first received your inquiry and that this continued for several days. He stopped contacting you when you responded via email that you were no longer interested in the vehicle. I do not see him being able to connect with you via the phone, but my phone system did record him leaving several messages. I’m not sure if you ever received those messages but our goal is to provide an exceptional client experience. Would you mind reaching out to me directly to discuss how we could have provided a better online experience, or what made you decide that you were no longer interested in the vehicle? I would appreciate the opportunity to personally discuss your experience and hope to improve our client experience in the future. If you are still interested in purchasing a vehicle from our current inventory, please feel free to reach out to me directly at your earliest convenience.
Best Regards,
Allison J. Musante
General Manager
T: 631-366-6000 x 418
F: 631-366-6008
amusante@smithtownacura.com
www.smithtownacura.com
www.allisonjmusante.com Less ...
I truly apologize that you had a negative experience with our dealership. At Smithtown Acura it is our goal to ensure that our customer service exceeds all expectations and falling short of this is something we take very seriously. After reading your review, I was very upset to read about the lack of service that you feel you received from my team. I approached Peter, the salesperson handling your online inquiry, and reviewed with him the communication log that was attached to your online inquiry.
I did notice that Peter reached out to you several times, both by phone and email when we first received your inquiry and that this continued for several days. He stopped contacting you when you responded via email that you were no longer interested in the vehicle. I do not see him being able to connect with you via the phone, but my phone system did record him leaving several messages. I’m not sure if you ever received those messages but our goal is to provide an exceptional client experience. Would you mind reaching out to me directly to discuss how we could have provided a better online experience, or what made you decide that you were no longer interested in the vehicle? I would appreciate the opportunity to personally discuss your experience and hope to improve our client experience in the future. If you are still interested in purchasing a vehicle from our current inventory, please feel free to reach out to me directly at your earliest convenience.
Best Regards,
Allison J. Musante
General Manager
T: 631-366-6000 x 418
F: 631-366-6008
amusante@smithtownacura.com
www.smithtownacura.com
www.allisonjmusante.com Less ...
CarGurus
https://www.cargurus.com
Jim
Feb 8, 2016
Response from Smithtown Acura:
Hello Jim!
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
CarGurus
https://www.cargurus.com
Roberta
Jan 28, 2016
Response from Smithtown Acura:
Hello Roberta !
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
CarGurus
https://www.cargurus.com
Joe
Jan 8, 2016
Dealer reps were very courteous,
responsive & proactive in contacting me.
Response from Smithtown Acura:
Hello Joe!
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
CarGurus
https://www.cargurus.com
Wes
Jan 7, 2016
Response from Smithtown Acura:
Hello Wes! Thank you for your positive and prompt review! We are very happy that you are happy!
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Since
More ... I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Since
Hello Wes! Thank you for your positive and prompt review! We are very happy that you are happy!
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
CarGurus
https://www.cargurus.com
miker22
Jan 4, 2016
great, low pressure experience. Communication was great,
negotiations were fair, all the people were transparent. I
ended up purchasing through them. very pleased
Response from Smithtown Acura:
Hello Mike!
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@s
More ... I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@s
Hello Mike!
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
CarGurus
https://www.cargurus.com
Erin
Dec 31, 2015
Dan Watts was a good salesman. He did
his best to give us the best deal.
However, we ended up at another dealer
purchasing a newer car.
Response from Smithtown Acura:
Erin- I wanted to personally thank you for spending the time to give Smithtown Acura feedback about your experience with us. I will let Dan know that you appreciate his efforts . Despite the situation, we hope we can continue business with you in the future. At Smithtown Acura it is our goal to ensure that our customer service exceeds all expectations and falling short of this is something we take very seriously. I would appreciate the opportunity to personally discuss your experience with you at your earliest convenience and hope to rectify the situation. I hope to hear from you soon.
Sin
More ... Sin
Erin- I wanted to personally thank you for spending the time to give Smithtown Acura feedback about your experience with us. I will let Dan know that you appreciate his efforts . Despite the situation, we hope we can continue business with you in the future. At Smithtown Acura it is our goal to ensure that our customer service exceeds all expectations and falling short of this is something we take very seriously. I would appreciate the opportunity to personally discuss your experience with you at your earliest convenience and hope to rectify the situation. I hope to hear from you soon.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
CarGurus
https://www.cargurus.com
Jonathan
Dec 28, 2015
I worked with Peter Arso and Manager Allison
DeSante. They were both professional and
straight forward. Smithtowm Acura did
insisted on registering my car because I had
taken out a loan. I live in Connecticut and
allowing them to register my car saved me
from having to go back down to Long Island a
second time. I am very satisfied with the entire
experience. It is refreshing to find a dealership
that is easy to work with and is honest. I
would definitely buy another car from them.
Response from Smithtown Acura:
Hello Jonathan!
The team at Smithtown Acura, Peter, and I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We understand that you came a long way, and are glad we made your trip worth it , as it is always our goal to have our customers leave our dealership smiling. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please fee
More ... The team at Smithtown Acura, Peter, and I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We understand that you came a long way, and are glad we made your trip worth it , as it is always our goal to have our customers leave our dealership smiling. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please fee
Hello Jonathan!
The team at Smithtown Acura, Peter, and I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We understand that you came a long way, and are glad we made your trip worth it , as it is always our goal to have our customers leave our dealership smiling. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with. We wish you many, many happy driving miles with your new vehicle! Happy Holidays!
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
The team at Smithtown Acura, Peter, and I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We understand that you came a long way, and are glad we made your trip worth it , as it is always our goal to have our customers leave our dealership smiling. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with. We wish you many, many happy driving miles with your new vehicle! Happy Holidays!
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
CarGurus
https://www.cargurus.com
Bill
Dec 19, 2015
They responded to my questions promptly. I did ask for paint meter readings on the vehicle but they were unable to provide that. For that reason I decided not to consider the car they were offering.
Response from Smithtown Acura:
I truly apologize that you had a negative experience with our dealership. At Smithtown Acura it is our goal to ensure that our customer service exceeds all expectations and falling short of this is something we take very seriously. I would appreciate the opportunity to personally discuss your experience with you at your earliest convenience and hope to rectify the situation. I hope to hear from you soon.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
CarGurus
https://www.cargurus.com
Layla
Nov 30, 2015
Response from Smithtown Acura:
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
Show older dealer reviews 3
CarGurus
https://www.cargurus.com
les
Apr 10, 2013
Response from Smithtown Acura:
Thank you Les! Your positive review about your experience with us is greatly appreciated, as well as having you as a customer! We look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
CarGurus
https://www.cargurus.com
Manoj
Oct 2, 2012
Above average market prices; Claims big as a new and used car dealer;
Little pricey.
Response from Smithtown Acura:
Hello Manoj!
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusant
More ... I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusant
Hello Manoj!
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
I wanted to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us. We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future. I, along with my team greatly appreciate your kind words and look forward to working with you again soon. Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com Less ...
CarGurus
https://www.cargurus.com
murali
May 10, 2012
Very helpful. Had the best experience of all the dealers I contacted through the site.
Response from Smithtown Acura:
Wow! Thank you Murali! I want to personally thank you for spending the time to give Smithtown Acura a positive review about your experience with us- we truly appreciate your time and kind words! We at Smithtown Acura value you as a customer and look forward to continuing to exceed your expectations of customer service in the future.Please feel free to stop by Smithtown Acura or give us a call or email if there is anything that we can assist you with.
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
Sincerely,
Allison Musante
General Manager of Smithtown Acura
631-366-6000
amusante@smithtownacura.com
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