Smith Haven Dodge Chrysler Jeep Ram

794 Jericho Tpke, St James, NY 11780

Sales: (631) 337-8227

Service: (866) 939-3595

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Feb 24, 2017
Maximus2015
An absolute waste of time the sales person had no idea what was going on I had no answers put me on hold for about 30 to 45 seconds 10 times every time he came back he asked me if I was there almost sounded like he didn't want me to be there what a waste of time once again move on Don't Waste Your Time move to a smaller dealership you guys do not deserve your business experience was one of the worst of all time
1 of 1 people found this review helpful.
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Jan 22, 2017
Salesman was very courteous, respectful and knowledgable about my vehicle. As i walked through the door for the first time they did not make me wait. He knew everything about the vehicle and being it was a used car he researched the history of the vehicle as well. We negotiated a reasonable price with no yoyoing back and forth. When i came to pickup the car we discovered i small tire issue which was taken car of while i was filling out the paperwork. Finance department also gave me options before we signed.
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Jul 5, 2016
Locations was easily found. I parked in the New Car lot, but the manager walked me over to the Used side, was very friendly and inviting. The salesman who we worked with, was very passive until I told him I wanted to go inside and review the numbers. After talking, I decided that this wasn't the buy for me and told him I would not be buying the car. Salesman got very irritated and aggressive once I said that. Not too sure if I'd go back to the Used lot, I found I like the 2015/16 Charger style better and will begin looking more into those.
1 of 1 people found this review helpful.
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May 26, 2016
Lied about having a car on the lot that was sold months ago.
3 of 3 people found this review helpful.
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May 14, 2016
The staff was over bearing and made me unsure who I should Speke to. It seemed manger was had no faith in there staff
3 of 3 people found this review helpful.
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May 4, 2016
Dealer got back to me in a timely manner.
0 of 2 people found this review helpful.
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Apr 18, 2016
great fast and easy
0 of 2 people found this review helpful.
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Response from Smith Haven Dodge Chrysler Jeep Ram:

Thank you and welcome to the Smith Haven Family !
Apr 7, 2016
Miserable experience. Made an hour drive for a car they hadn't had for months (after confirming an appointment) and then tried to sell me a '15 with 20k miles on it for more than I paid for a brand new '16. Don't deal with these people.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Smith Haven Dodge Chrysler Jeep Ram:

Our apologies .We are so sorry to hear this. Please contact our Customer Relations Manager Leah Ward with the details 631-863-2000. .
Mar 12, 2016
They got the job done. Everyone was very nice. I just didn't like my salesman as he was a little too wet behind the ears. But he's new and young, he'll het it eventually.
1 of 1 people found this review helpful.
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Feb 8, 2016
The truck wasn't available but they called me back
0 of 1 people found this review helpful.
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Jan 19, 2016
hasanchop
5
sent first email immediately great it was in the form of a form letter type response automatic i am guessing. the received second email asking for me to answer a few questions. I replied only to received the same automatic email i received initially. I responded again two days later I get an email asking if i was still interested in the vehicle. I asked 3 times for the asking price and every time I was asked to come down with out knowing the the price. I figured if I was having this much trouble just trying to get the price and with communications this poor I decided to not even bother with going to this dealer.
1 of 1 people found this review helpful.
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Jan 15, 2016
I asked for a price all I got was the runaround
1 of 1 people found this review helpful.
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Jan 12, 2016
Very good experience overall. Was definitely willing to work with me in terms of price and features.
1 of 1 people found this review helpful.
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Read 12 old reviews
Apr 27, 2015
unfocussed response, no clear overview of available cars, it is easier to search on a website than on their car lot
1 of 1 people found this review helpful.
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Mar 3, 2015
excellent salesman, paperwork took some time to finish nice caar
Is this review helpful? Yes | No
Jan 30, 2015
Called me up to ask when i was coming in to view the car but when i got there, the car was already sold. Car wasn't sold that day
Is this review helpful? Yes | No
Dec 24, 2014
The Jeep That IS Still Listed On The Web Sites Was Sold And Delivered Why Is It "Still" listed And Getting E.mails To Come In And Drive it.
Is this review helpful? Yes | No
Nov 9, 2014
Bought my 2014 2500 diesel from Mike O.. Great experience.
Is this review helpful? Yes | No
Oct 24, 2014
great follow up from sales representative
Is this review helpful? Yes | No
Aug 14, 2014
very nice, friendly, was my pleasure to meet with the people there
Is this review helpful? Yes | No

Response from Smith Haven Dodge Chrysler Jeep Ram:

Thank you so much ! We appreciate your feed back !
Your friends at Smith Haven
Mar 28, 2014
Excellent and still working with
Is this review helpful? Yes | No
Mar 2, 2014
Not happy at all, They had a Jeep we went to go see and the mileage was not even close to what they posted. Then we saw another one and called and once again the mileage was wrong. Total misrepresentation just to get you in to the dealer!!!
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Feb 17, 2014
Although I wasn't able to make a deal with Smith Haven, everyone was very helpful and polite. Never once did I feel pressured. When I am ready, I will definitely be going back.
Is this review helpful? Yes | No
Feb 10, 2014
FFollett
5
Sorry I can only give them 5 stars.
Is this review helpful? Yes | No
Oct 26, 2011
Very prompt reply. Courteous and professional staff.
Is this review helpful? Yes | No

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