Shawnee Mission Kia

7810 Shawnee Mission Parkway
Mission, KS 66202

Sales: (913) 826-6681

Service: (866) 437-8027

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All reviewers have been verified to have contacted this dealer – Learn More
Jan 17, 2018
Dealer wasn't bad at all. Scott was very nice and only tried to pull a low dealership scam once and once I said something immediately he got very quiet. If my wife wasn't in love with the vehicle I would have walked away. The cleaning service however needs to be fired my detail after I bought it was horrible to say the less. The areas me and my wife could see easy were cleaned but under the seat there was garbage and in the truck compartment under the tire might have housed a Bird at one point. Once you go across the street though incredibly friendly and worked with us to ensure we got the title quick fast and in a hurry. Also they arranged to have it inspected in kansas no charge. Over all I would rate it 3 out of 5 only due to after I asked for a detail before I put my money down they didn't do a good job and my sales man tried to get me sign on a loan at 26 percent interest without ever tell me my rate out loud or showing it on paper. Still heated about that I couldn't even sit down after that I wanted to leave so bad but the wife will get what she wants.
Is this review helpful? Yes | No
Nov 15, 2017
the dealer contacted us but the car was already sold.
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Sorry about that, Tony.  But thank you for your inquiry!
Oct 14, 2017
Karen Eklund
Initially I was contacted by a salesperson and had my questions answered. The salesman was kind enough to send photos to my email address. The vehicle was not exactly what I was looking for. The salesman contacted me several days later to see if I was still looking for a vehicle, and I replied twice, but I have not heard back from him.
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Hello Karen,

I am sorry for the lack of follow up from one of my salesmen, can you please contact me so I can personally assist you?

John Sims
General Manager
jsims@smkia.com
Jul 25, 2017
They was very good at putting me in a car I wanted and making me happy with extra stuff I wanted done.
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you Randy for the kind words! We thank you for your business and look forward to your next visit!
Jul 20, 2017
From the moment I walked in the door, I was greeted with the upmost professionalism. Kenzel Simmons was our salesman and he went above and beyond the call of duty to make my car buying experience the best ever! He came in on his day off and worked with me for more than 5 hours making sure I understood all the bells and whistles my car had to offer. He even stayed late so I could take some photos with my car. He put me at ease and was never pushy or unpleasant. I couldn't believe I was buying a car. I was actually having fun. My last 2 car buying experiences at other dealerships both left me in tears wishing I hadn't even bought a car, but not true at Shawnee Mission Kia! I left with the biggest smile on my face. I love my new car and they whole car buying experience.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you Kim for the kind words about Kenzel! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Jun 6, 2017
Guru8GXM
Responded with details on available cars.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you for the kind words! We look forward to your business with us again!
Feb 11, 2017
Phone re-routed several times but did eventually get sales person that was helpful.
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Hello Cherie, thank you for your review. Sorry for the run around on the phone, but we hope we can earn your business!
Jan 17, 2017
Peaches was the best! We got a good deal and didn't feel pressured. We'd go back and do business again. They gave us a fair price on our trade in. We had a good experience.
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you Bobbi! We are glad that Peaches got you a good deal! We look forward to your business with us again!
Jan 1, 2017
Great response time.
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you Darrin for the kind words!
Nov 14, 2016
Had a great buying experience at Shawnee Mission Kia. It was quick and easy. Kenny our salesman even drove my new car home (about an hour away). I would recommend buying from them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you Melinda for the kind words about Kenny! It is always great to hear that we were able to make a customer’s car buying experience truly exceptional! We look forward to your business with us again!
Sep 12, 2016
They were extremely pushy and basically lied to my face. Horrible service. While I was there I saw them drive two other customers out. Don't know how they stay in business. Will never go back. Sad really. Now I will have to go to another dealer to buy my wife a new kia.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you for your feedback about your sales experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at jsims@smkia.com so I can learn more?

John Sims
General Manager

Sep 2, 2016
They were great! And very responsive.
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you Brandon for the kind words! We look forward to your business with us again!
Aug 22, 2016
pretty great
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you Jason for the kind words! We look forward to your business with us again!
Jul 26, 2016
jpoteet5228
Great experience with Jim Reid.
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Thank you for the kind words about Jim! We look forward to your business with us again!
Jul 17, 2016
I went to see and drive the vehicle but the Truck kept leaving the lot for dealer errands.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Shawnee Mission Kia:

We are sorry for your experience trying to purchase a truck from us. If there's anything we can do for you in the future, please contact me directly.

John Sims
General Manager
jsims@smkia.com
Jul 4, 2016
Salesman went above and beyond to answer all my questions & help me get the best for my $. Great attention to detail & very personal service :)
Is this review helpful? Yes | No

Response from Shawnee Mission Kia:

Sherri, thank you for your business!
Read 6 old reviews
Feb 9, 2014
They really did nothing to help me. I really liked my salesperson. She was great. The finance manager kept trying to put me in cars other than what I wanted. He wouldnt put my cosigner on the loan.
Is this review helpful? Yes | No
Oct 21, 2013
lhuff
When I ended up finding a vehicle with another dealer, the guy I was working with, Rocco, was very rude over the phone when I told him I no longer needed help. Other than that, they were helpful.
Is this review helpful? Yes | No
Jul 10, 2013
Quick response via email, didn't work too closely after that.
Is this review helpful? Yes | No
May 22, 2013
I only spoke over the phone, but all the calls were pleasant and informative. I ended up choosing another dealer with more selection of Lexus models.
Is this review helpful? Yes | No
Oct 23, 2012
Took the time to investigate the vehicle to answer my questions and called back like they said they would.
Is this review helpful? Yes | No
Dec 24, 2011
They went out of their way to help us. Great people .
Is this review helpful? Yes | No

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