Rusty Eck Ford Inc

Internet Approved, Blue Oval Certified, Quality Checked

7310 East Kellogg
Wichita, KS 67207

Sales: (316) 313-4029

Service: (888) 631-7811

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 5, 2017
Salesman was very attentive and tried to find a fit for us. We just found a better deal with options we were wanting.
Is this review helpful? Yes | No
Jun 26, 2017
This vehicle was supposed to be ready to view when we made our appointment for the 17th of June, When we arrived the vehicle had just made it to the lot and the inside was trashed, no big deal, the dirt can be cleaned. I did make a deal on this vehicle, and had it put in writing that the vehicle would be delivered to my residence. It is now the 26th of June and still no vehicle, AND Rusty Eck still has the car listed on their website for less now than I paid for it. I can't even get anyone from Rusty Eck to return my calls, much less be available to take my calls. Car Salesmen and Politicians, right now I'm thinking that car salesmen are the lowest form of life on the planet.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Rusty Eck Ford Inc:

Tom,
We have been undergoing a change with our computer systems and that is the reason the vehicle is still showing on the website The price decrease is an automated occurrence, built into the system and has nothing to do with us. Please reach out to me at rmcginnis@rustyeckford.com and we will get this situation straightened out.

Thank you,
Ryan McGinnis - Digital Manager
Apr 16, 2017
This was not our 1st purchase from Rusty Eck. A little confusion as to where the vehicle was when we got there, but Daylan our salesman was great. We bought the Rubicon for what a feel was a good deal.
Is this review helpful? Yes | No
Apr 14, 2017
HarveyRadcliffe
5
good info
Is this review helpful? Yes | No
Apr 10, 2017
We inquired on four runner and at first they couldn't find it. Then we got a phone call asking when we want to look it.we stopped up there and they told us it in Missouri at their other dealership. But they still wanted us to do the deal and they would get it back here for us but we didn't feel comfortable doing it before we saw it in person. If we didn't like it then we we're stuck with it. I don't know why they didn't know that in the first place. Seems to be a lack of communication and unorganized. They also advertise a $30 gift card and we never received that from a previous purchase either.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Rusty Eck Ford Inc:

We apologize for any inconvenience can you please email me dfisher@rustyeckford.com about who you spoke with and information so we can check into this. We want our customers to have the best deals and experience! Also can you send the information to figure out the gift card situation i can look into it to hopefully be able to get that to you if was in the deal. Thank you so much for taking the time and we really want to make sure you have a much better experience with us this time.
Mar 30, 2017
This dealer is only wanting to sell locally. Does not follow what the Kelly Blue book or black book says your car is worth. Low balls the offer. Adds money to the web price.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 26, 2017
Texasjhawk77382
5
Aaron was quite helpful and I appreciated his assistance in my car search. I would definitely go back to Rusty Eck Ford in the future.
Is this review helpful? Yes | No
Dec 24, 2016
Dealer was not willing to give me the full value of my trade in.
4 of 6 people found this review helpful.
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Jun 26, 2016
Pretty pushy salesman. Didn't answer my questions immediately. Quick initial contact though.
3 of 4 people found this review helpful.
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Jun 24, 2016
Rusty Eck Ford was a great experience. The salesman(Adam Kuntz) was excellent throughout the entire process and I was able to drive home in a 2015 Chrysler 200! Highly recommended!
0 of 1 people found this review helpful.
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May 8, 2016
The car I wanted was gone when I got there
3 of 5 people found this review helpful.
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May 5, 2016
Kept having to call me back in a minute which was actually several hours.
3 of 4 people found this review helpful.
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Mar 8, 2016
sfadct
Very good
1 of 2 people found this review helpful.
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Response from Rusty Eck Ford Inc:

Thank you for your review of Rusty Eck Ford! We appreciate your feedback.
Feb 13, 2016
The dealers internet sales manager called me to make sure we were comming to our appointment to see the vehicle we wanted. When my wife and I arrived we sat at the dealership for over an hour because they said they could not find the keys. Then after an hour we were told the vehicle we wanted had not even gone thru service or been detailed and was thus not drive-able. I looked and alternative vehicle at another dealer and when the sales rep called on the following Monday I made him aware of this. This deal fell thru and I called the sales rep back and he NEVER returned my call. I am completely dissatisfied with the treatment of my wife and myself from Rusty Eck Ford. I would not recommend anyone go to this dealership based on my experience with them.
12 of 12 people found this review helpful.
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Dec 21, 2015
bought car from them, very happy. They were great to work with ! Would buy another car from them.
Is this review helpful? Yes | No
Read 14 old reviews
Dec 9, 2015
Assured me that I would get financed for my down with a 520 credit score. I should have known better. They tried to squeeze more down out of me, too. Never trust a stealership.
4 of 5 people found this review helpful.
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Nov 18, 2015
1. Dealer stated price of $11,303 on car gurus was a mistake actual price on their website is $13,303. Dealer tried contacting me several time by phone -unable to talk with them due to the time frames they call, however they did not answer all my questions like many dealerships do because they want to get you to come in. I cannot afford 3 hour drive to find out they cannot deal at my offer of $11,750 out the door total price. I need this assurance before I plan to take a trip there. They would not commit to this via email hence no deal.
8 of 9 people found this review helpful.
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Oct 23, 2015
Worst car buying experience I've had in 30 years. Avoid at all cost. Finance team is rude and condescending . I left and happily bought my car the same day at another dealership that was professional. These guys are so big, they think they don't need your business and don't care.
7 of 7 people found this review helpful.
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Jul 29, 2015
Dealer was able to work my payments to where I wanted them, drove 3 hrs to purchase the vehicle. Staff was very polite and express their customer focus towards their customers.
1 of 2 people found this review helpful.
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Mar 19, 2015
Stereotypical car salesman who didn't listen to what we wanted and tried to sell us something we didn't want and wanted us to pay beyond our budget.
2 of 2 people found this review helpful.
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Feb 7, 2015
Vehicle not available, bought elsewhere
2 of 2 people found this review helpful.
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Jan 6, 2015
lwayne
Dealer responded. Difficult understanding salesman.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 13, 2014
Good dealer nice van really liked it
Is this review helpful? Yes | No
Jun 21, 2014
All they wanted to do was sell me a new car. No would give any info I the car I really wanted info on.
1 of 1 people found this review helpful.
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Apr 19, 2014
First guy we spoke with was very rude, we were not financing with or through them yet he still made me fill out all my personal info including my ss number before they even let us look at anything.. Then another lady came to help us, showed us cars for about 20 mins.. Still didn't get to test drive the car I came to look at then after I left they called me and said they were running a credit check to see if I could get the car I wanted and never called back. So they checked my credit and lowered my freakin score for no damn reason.. Pissed me off, I will never do business with them.
1 of 1 people found this review helpful.
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May 31, 2013
Found me the perfect truck. Got a lot more for my trade than Hambelton offered.
1 of 1 people found this review helpful.
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Mar 21, 2013
I sought information from the internet department and received a call the next day. I was told to come on down and they would show me the choices i had. I was specific on the vehicle I wanted and was reassured I would be satisfied if I would just come on down. when I showed up I was met by (Brett) and spent a total of 6 hours there for them to tell me the only thing they had on their lot that they could get me approved for was a ford escort, with payments of $390 per month. they wanted to give me $500 for my trade which blue books private party value at $5,500, or trade in value of $2,800. they wanted to give me a 30% interest rate with a credit score of 650. left this dealer and went to Lubbers ford in Cheney KS a few days later, and drove away with the 4x4 I wanted, spent about $6,000 less and got an interest rate of 11.69%. Payments are less than they would have been on the car Rusty Eck tried to force me into. they tried to make me feel like they was doing me a favor when the whole time they were actually trying to put the screws to me. they almost had me convinced that I would not be able to get approved by any other dealership. I would not recommend this dealer to any person looking for a vehicle. the vehicle I got from Lubbers was full of fuel and had a brand new set of tires and even a brand new spare tire. after looking over the truck, I found a leaking seal on the transfur case, so i called Lubbers and talked to the sales person. I was told to bring the truck back and it would be fixed. in the meantime i was furnished a loaner truck with a full tank of gas.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 17, 2012
they were great to me. the only reason i 4-star rated it is because i think they could have helped me get a little bit cheaper price on the vehicle. but they helped me out financially most definitely, put gas in the vehicle for me since i had a 2 hour drive and since i drove by myself (i was thinking i would need a co-signer who wasnt home) my car was left down there and they drove that back for me, no charge whatsoever. and with a baby that can be a pain. so it was definitely worth the 2 hour drive. they were able to help me out financially in a way that no other dealership tried to or did. so if you are looking for a fun car shopping experience head down to this place. i had fun!
Is this review helpful? Yes | No
Dec 5, 2011
I made an appointment with one sales person to see the car. I went to the lot, he was a no-show. The other sales people said the car had been sold the day before.
Is this review helpful? Yes | No

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