Russ Darrow West Bend Chrysler Jeep Dodge

3210 W Washington St
West Bend, WI 53095

Sales: (262) 346-9266

Service: (888) 625-0452

Today 9:00am - 9:00pm
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Location: West Bend, WI 53095

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All reviewers have been verified to have contacted this dealer – Learn More
Aug 19, 2017
Guru92Y91
I've never gotten such a hard sell but not for the car, They kept pushing the extended warranty that I told them I didn't want. We reached a price and I had the money and financing ready. But after 3 hours I walked out because they wouldn't stop trying to sell me something I told them I didn't want.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 13, 2017
Throughly enjoyed my experience with this company. They were very friendly, helpful and knowledgeable. I would definitely recommend them. Their customer service was outstanding, I drove two and a half hours to them verses going to one in my own state because of this.
Is this review helpful? Yes | No
Jun 1, 2017
Dealer contacted me. Left voicemail for me. I appreciate their politeness.
Is this review helpful? Yes | No
May 11, 2017
They were great. The sales person (Kenny) was very good, not pushy. The showroom was nothing to write home about, but overall I would recommend them.
1 of 1 people found this review helpful.
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May 4, 2017
Spectrum_8149
a dealer did contact me unfortunatly i was working been workin 2 jobs been so busy hadnt been able to contact her back about a specific car . i am happy they were quick to call . i will definitly be coming there soon to look at vehicles an possibly buy a car from them. thank you guys at russ darrow
Is this review helpful? Yes | No
Apr 12, 2017
JohnHellcat
10
Great dealer
Is this review helpful? Yes | No
Mar 2, 2017
Good service. However I was never told what was wrong with the vehicle I drove 2 hours to go see and when I got to the dealership i was read off a HUGE list of things that were wrong. Left very disappointed and overwhelmed
2 of 3 people found this review helpful.
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Feb 27, 2017
Was passed off to a different sales person who then was on his day off. Were not very responsive or interested in my business. Luckily I found a better dealer that was.
3 of 3 people found this review helpful.
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Jan 21, 2017
Great
0 of 4 people found this review helpful.
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Dec 18, 2016
Found them to be honest when describing vehicle condition..
3 of 4 people found this review helpful.
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Jul 16, 2016
Contacted me within hours. I bought the car the very next day. Very friendly and helpful staff.
3 of 3 people found this review helpful.
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Apr 12, 2016
Persistent
1 of 3 people found this review helpful.
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Feb 12, 2016
Professional and honest. Good followup
2 of 2 people found this review helpful.
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Nov 5, 2015
tagteam
Very helpful I had a truck I was interested in went to see it they sold it before I got there thanks for the help
1 of 2 people found this review helpful.
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Response from Russ Darrow West Bend Chrysler Jeep Dodge:

We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Sep 1, 2015
price on car guru (before marking up 3 days later)was not close to what they give you! almost 5000 higher!
4 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Russ Darrow West Bend Chrysler Jeep Dodge:

Philip,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Read 19 old reviews
Aug 20, 2015
Very friendly
0 of 2 people found this review helpful.
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Aug 6, 2015
Tried twice to get a vehicle transfered from a different Russ Darrow both time got there for my VIP test drive and vehicle was still nowhere to be found. Not impressed.
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Russ Darrow West Bend Chrysler Jeep Dodge:

Nicole,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Aug 2, 2015
Very friendly, very helpful. There were a few things that were forgotten to be completed, but everything worked out. The financial portion took entirely too long. Not sure what the hold up was. If I didn't want the car so bad, I would have left. Heather was very helpful. But again, the financial portion needs to be more streamlined. I would have rated the overall experience higher, but except for the amount of time it took to complete the financial process.
4 of 4 people found this review helpful.
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Feb 13, 2015
no star...bad service and car doors was not safe/didn't even close and they let me test drive!!!!
1 of 2 people found this review helpful.
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Response from Russ Darrow West Bend Chrysler Jeep Dodge:

Larie,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Jan 24, 2015
They said I was approved for loan but wouldn't tell me anything about the financing unless I went to the dealership 127 miles away. I then tried buying an inexpensive car from one of their superstores just a few miles away from where I live and they insulted my intelligence by claiming the 19 year old vehicle had a value of $8,000 and after I showed the salesman the Kelly Blue Book value of $1,800 he said wait here and walked away leaving me sit there. Total Jerks!!
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Russ Darrow West Bend Chrysler Jeep Dodge:

Chris,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Oct 17, 2014
Great experience, fast in responding to questions
0 of 2 people found this review helpful.
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Sep 21, 2014
Called 3 days later,way high on prices,there best deal no even close,
3 of 3 people found this review helpful.
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Response from Russ Darrow West Bend Chrysler Jeep Dodge:

Steve,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Aug 15, 2014
Very good
0 of 1 people found this review helpful.
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Jul 30, 2014
Truck was sold before I got to it.
1 of 1 people found this review helpful.
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Jul 8, 2014
We found Russ Darrow pricing to be a little higher than the other dealers we sampled, but in terms of communication, Russ Darrow does well.
1 of 2 people found this review helpful.
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Feb 24, 2014
I drove a 1.5 hours away to have had them sell the vehicle I was interested in not even 30 minutes prior. Then looking into other options I got nothing but a bunch of games and jerked around.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Russ Darrow West Bend Chrysler Jeep Dodge:

John,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Jan 10, 2014
Would NEVER buy from any of their dealerships. Salesman belittled me, called me names, and insulted me numerous times.
3 of 4 people found this review helpful.
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Dec 4, 2013
Wasn't able to make a deal. Very nice salesman.
Is this review helpful? Yes | No
Nov 23, 2013
Car was just a mess and some of the functions did not work. Not prepared never try them again it was the second time with these guys. Lucky car buyers get lazy. Another awful experience.
2 of 2 people found this review helpful.
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Oct 10, 2013
Bought at Greenfield Mazda dealer under Russ Darrow. Excellent
Is this review helpful? Yes | No
Jul 10, 2013
Very helpful in trying to locate the type of car we were looking for.
2 of 2 people found this review helpful.
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May 22, 2013
Nice people to correspond with but that Hummer was not what our client wanted.
1 of 1 people found this review helpful.
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Apr 15, 2013
Rude sales people, over priced , cars dirty, after my visit I will never shop at a Russ Darrow dealership again. I bought a used car at Heiser this weekend and was treated like I was buying the most expensive car they had. Plus Heiser's price was under blue book. Do yourself a favor STAY AWAY FROM RUSS DARROW. Only gave Darrow a 1 star because minus 10 stars not was allowed.
1 of 1 people found this review helpful.
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Jun 21, 2012
Smoothest car sale EVER!!!
Is this review helpful? Yes | No

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