Russ Darrow Used Car Superstore Green Bay

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2800 Ramada Way
Green Bay, WI 54303

Sales: (888) 755-9857

Service: (888) 613-4049

Closed Today (Sun)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Feb 7, 2018
Great customer service...I didn't purchased car but it was still a pleasure to work with them plus salesmen called.me.a day later and told.me they would stay in touch..
Dec 21, 2017
GuruZ1VZ3
Very friendly and helpful. I would definitely go back!
Nov 27, 2017
THX412
The dealer lied to me, said vehicle was undergoing their inspection process and could not be test driven, the next day (less than 24 hours) said it was not available for sale. Thank goodness I did not actually drive the 102 miles to this lying dealer as planned. My feeling: this great vehicle was sold to one of their employees, relatives or friends and should never have been offered for sale and as a result I missed the purchase of another vehicle.
1 people found this review helpful.
Oct 3, 2017
Very Nice!
2 people found this review helpful.
Sep 29, 2017
GuruDKLQM
Wonderful timely communications all along the way.
2 people found this review helpful.
Aug 17, 2017
175
The sales guy contacted me by email. Told him we purchased from another dealer
2 people found this review helpful.
Aug 3, 2017
Called a few time to make sure I had all my questions answered
1 people found this review helpful.
Jul 15, 2017
I asked for info on an extended warranty ( bumper to bumper ) because the car is a chrysler and it has a double sun roof and everything is power this and heated that plus a 8.5 inch computer , got a lot of run around come on in and talk to us several times , I live 90 miles away and told them that I was not coming in until I was happy with the price and warranty , the gal I was talking to said she couldn't do anything until I came in and talked to them , well I got warranty quotes from 3 other dealerships because they went the extra mile and got the right person to do the right thing .
3 people found this review helpful.
May 30, 2017
We told them what we wanted, but they kept trying to sell us other style vehicles. It seemed like they were more out for a sale rather than helping us. Will not refer people here
1 people found this review helpful.
Apr 28, 2017
5
Prompt response
2 people found this review helpful.
Apr 21, 2017
GuruCH18
Pushed our appointment back last minute. Finance and dealer were not on the same page. Ended up not getting the vehicle based on service recieved.
5 people found this review helpful.
Apr 4, 2017
Torino_3321
Responded quickly, was informative, and professional.
1 people found this review helpful.
Mar 16, 2017
Was scheduled to look at this car. A different store had it and they could not get a hold of them to see if the car was avalible. We drove 45 min to see it and it was a wasted trip.
4 people found this review helpful.
Nov 23, 2016
WAs a good experience very helpful
2 people found this review helpful.
Sep 1, 2016
Carrie was very good went for a test drive the car is very good still may go back to buy the car. A very fair dealership.
3 people found this review helpful.
Jun 29, 2016
I was contacted quickly
1 people found this review helpful.
Read 15 old reviews
Jun 23, 2016
My experience was a very good one. Very professional and helpful. Tyler was exceptional as a sales person.
1 people found this review helpful.
Jun 15, 2016
Prompt contact
1 people found this review helpful.
May 31, 2016
They tried to sell my son this car knowing that the manifold was shot. They were going to fix it and add $1600 to the price of the car after they fixed it and then wanted him to buy the lifetime warranty after. I have never heard of a dealership not fixing a major problem before putting it all over the web and let alone on their lot. Awful dishonest dealership. Would never go back.
6 people found this review helpful.
Response from current dealership:
Brenda,
We are sorry to hear about your experience please contact josh@russdarrow.com so we can better help you resolve any problems you may have had - Russ Darrow Automotive Group
May 13, 2016
Salesman not very knowledgeable about this car.
2 people found this review helpful.
Apr 23, 2016
Spent more time talking about how he wanted to quit the car business and start a horse ranch what a waste of time
6 people found this review helpful.
Mar 9, 2016
Navyman26
Would not stop calling me-I ask not to be called, they finally stopped after I had to get rude with them!!
4 people found this review helpful.
Mar 8, 2016
Good. I decided not to buy.
Feb 21, 2016
I called on the vehicle to make sure it was still available and it was. Got to dealer 20 minutes later car was being loaded by new owners. They just wanted to get me in there to try to sell me different vehicle. Typical bait and switch
4 people found this review helpful.
Feb 3, 2016
Nice people, good deal, lengthy wait but worth it.
1 people found this review helpful.
Nov 5, 2015
called me right away, vehicle was already sold.
3 people found this review helpful.
Jun 27, 2015
They have been very helpful and have answered all my questions.
May 3, 2015
Told me straight to my face I have Champagne taste on a beer budget.
2 people found this review helpful.
Response from current dealership:
Kevin,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Apr 24, 2015
Sold car and never told me as I drove an hour and a half over to look at it.
1 people found this review helpful.
Response from current dealership:
Barbara,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Apr 11, 2015
Excellent service I did not buy this vehicle I bought another more suited for me thank you
Mar 16, 2015
ron10000
I found the experience very positive. I bought a used Cadillac CTS at a fair price. I commend the entire staff in particular, Joshua Lanaville, the salesman that I dealt with. Everyone was friendly, courteous and professional. This rating says that the dealer never responded. I am not sure why that is because I got a timely response.

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