Royal Oaks Chevrolet Cadillac

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GM Certified Internet Dealer

3417 Park Ave
Paducah, KY 42001

Sales: (270) 933-1886

Service: (270) 908-4810

Today 9:00am - 7:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Aug 22, 2017
Jnandyal3
I thought the sales lady I dealt with was really rude. She told me that they were not willing to negotiate and that the price listed is their bottom dollar! Price was adjusted on here and she wouldn't reply to my test messages.
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Aug 21, 2017
TCampbell24
5
They contacted me promptly. Going by there this week to test drive. Hopefully, we can make a deal.
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Aug 7, 2017
Hoptownbeerman
Great experience!! Helpful and friendly..I bought the vehicle
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Jun 15, 2017
Very helpful. Great customer service.
1 of 1 people found this review helpful.
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May 1, 2017
Very professional and prompt response
1 of 1 people found this review helpful.
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Apr 3, 2017
jlsmitty52
outstanding all the way service
1 of 1 people found this review helpful.
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Mar 22, 2017
The salesman would not discuss any change to the list price. He even made up a story about his manager yelling at him about the inquiry. They did not respond to my inquiry through CarGurus or a direct email. I had to call them about the car before I got any response.
3 of 4 people found this review helpful.
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Mar 12, 2017
thepilar
Dealer was quick to wait on me. The dealer representative was very honest about the condition of the car that I was interested in.
1 of 1 people found this review helpful.
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Feb 16, 2017
Dave Johnson was very helpful and honest in negotiations. We came away with a great automobile.
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Feb 9, 2017
Great people great place hope to get my future truck there.
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Jan 14, 2017
Car started out at $2622. Price went down to $2000. Needs transmission work ad says. Contacted them and the price was now $5000. They now say this car went to auction. Told me it takes three days to remove from computer sites. Eight days later car is still on computer sites. Wait a minute, I was told this car went to auction. Either someone is feeding me a line, or they have no clue what is going on at this business. Is this anyway to run a car dealership? Do car dealers take a class how to lie, deceive, potential customers? Makes me wonder.
5 of 6 people found this review helpful.
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Oct 13, 2016
Was impressed with how quickly they contacted me. Was not able to purchase a vehicle from their inventory this time, but will not hesitate to make the drive to see one of their vehicles if it meets what I am looking for in our next vehicle purchase. Very helpful staff.
4 of 4 people found this review helpful.
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Oct 7, 2016
Although the vehicle I was interested in had already sold they responded quickly & were very helpful!
3 of 3 people found this review helpful.
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Sep 20, 2016
They were polite and courtesy
3 of 3 people found this review helpful.
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Sep 4, 2016
good
1 of 3 people found this review helpful.
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Sep 4, 2016
Called and was given all the information that I asked for. Very honest and forth coming with the main issue of the vehicle. Didn't buy due to issues but will consider buying from them in the future b
2 of 2 people found this review helpful.
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Aug 22, 2016
Starr is very helpful
1 of 1 people found this review helpful.
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Aug 18, 2016
Received a call from them telling me that the vehicle I was inquiring about had been moved to auction the night before. I give two stars because they returned my call and said that they would notify me if anything came that fit my criteria.
1 of 1 people found this review helpful.
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Aug 16, 2016
They have emailed me several times
1 of 1 people found this review helpful.
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Jul 8, 2016
They didn't have the vehicle that I drove all the way down there to look at. Very angered that it was not taken out of the listings. And that I didn't get a response from them to let me know it was sold. I have been contacted now after going down there to find out that it was sold. They did offer to look for another deal like the one I missed out on but, I've already bought one.
3 of 3 people found this review helpful.
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Jun 8, 2016
I have bought i vehicle a few years ago a grand cherokee. 3 yeats old . Before i left the lot i noticed smuggs on the paint . The sale person and shop manager told me it would wash off. They even washed it for me . Wet you couldnt see the smudges becasue they were in the clear coat. After i got home two days later i called and the sale manager told me there was nothing he could do the vehicle was mine. Thats not the best part when we were negotiating the price . I had a length of term and monthly payment I wanted to be at. They kept trying to add months to the term to get the payment i wanted . After it was said and done the paper work i signed showed the terms and everything looked good. 2 years later i tradednit in on a new vehicle , the sale manager at the other car lot asked what o owed on the jeep.i told him the interest rate i had pmus the amount fi anced and the terms . Guess what i was wrong about all of them. The finance manager at royal oaks lied . I have never forgotten it . If i would have known this listing was for them i wouldnt have tried to contact them. The best part is they didnt even email me back .
4 of 4 people found this review helpful.
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May 30, 2016
Good experience with my purchase they make sure your happy and stay late to get the deal done
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Mar 16, 2016
Bull69
I was in contact with them thru the week. Saturday morning when I was getting around to leave they called to tell me that the truck was sold. They didn't have to let me know. That was very cool in my book.
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Feb 28, 2016
I offered this dealer 5,000. They told me there price was firm, less than 24 hours they dropped the price to 5,800. I would've liked a email with a update. I have since emailed them again. No response. I didn't like the communication.
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Feb 23, 2016
Dluck
It took then ten day to get back to me and bye then the truck was gone.
1 of 1 people found this review helpful.
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Feb 14, 2016
I was raised being told if you cannot say anything good about it you do not say nothing at all.
2 of 2 people found this review helpful.
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Feb 6, 2016
Cmr1981
Zach Dixon was very helpful and knowledgeable about this 2015 Mustang.helped me get a great deal although I didn't get what I wanted out of my trade in. Cant complaint though as this was a overall positive experience,especially since I don't like dealing with dealerships usually. The car, so far,is great.
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Nov 30, 2015
Kept the price a moving target up- made a claims he made a couple of insignificant changes and raised price $1,000. I would NEVER contact or do business with this dealer
2 of 2 people found this review helpful.
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Read 7 old reviews
Sep 13, 2015
I came to buy the car for the price they had listed it for and ended up needing to be in the shop. I didn't wanna spend $16000 total and the listed price was still $13000 to put more money into it. They shouldn't put cars out to sell that needs work done to it. Brakes, rotors, sensors, and what else more that I didn't know of until I put it in the shop my self. Kind of disappointed.
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Apr 9, 2015
Haley, Melissa, Robbie and Brian all did a great job in getting me in my dream Caddy. Great service from start to completion and all were very accommodating. Love my new SRX. I would recommend Robbie for your next car and Brian to seal the deal. Great folks to work with. Keep up the good work and thanks to Royal Oaks.
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Oct 21, 2014
call back next day
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Sep 17, 2014
Salesman Bo Sutton has tried to help but just could not find anything
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Aug 28, 2014
I had the Best experience with Royal Oaks aka The Rock and Jeff Duncan.
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Jan 30, 2014
Very upfront and honest. I dealt with Robbie and got exactly what was described over the phone and on the internet.
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Aug 29, 2013
purchased from them and had a very good experience with them
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