Rick Hendrick Chevrolet Buick GMC

GM Certified Internet Dealer, GM Certified Used Vehicles

12050 W Broad St
Richmond, VA 23233

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Sales: (804) 352-2921

Service: (804) 451-3237

Today 9:00 AM - 8:00 PM (Closed Now)
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https://static.cargurus.com/images/forsale/2019/12/13/20/39/2016_toyota_4runner-pic-243677026026706200-152x114.jpeg

2016 Toyota 4Runner Limited 4WD Used Cars in Richmond, VA 23233

Great Deal
$2,766 BELOW
CarGurus IMV of $33,675

Price: $30,909

Mileage: 32,446

Location: Richmond, VA 23233

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Color: Nautical Blue Pearl Description: Used 2016 Toyota 4Runner Limited 4WD for sale - $30,909, 32,446 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Limited Package, Alloy Wheels, SL Package, Backup Camera, Aluminum Wheels, Trailer Package, Tow Package, Upgrade Package, Luxury Package
https://static.cargurus.com/images/forsale/2019/11/21/19/05/2019_hyundai_kona-pic-853748211571086377-152x114.jpeg

2019 Hyundai Kona SE AWD Used Cars in Richmond, VA 23233

Great Deal
$1,837 BELOW
CarGurus IMV of $17,501

Price: $15,664

Mileage: 23,511

Location: Richmond, VA 23233

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Pulse Red Description: Used 2019 Hyundai Kona SE AWD for sale - $15,664, 23,511 miles with Bluetooth, Backup Camera, Aluminum Wheels, SE Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/12/23/20/17/2019_chevrolet_silverado_1500-pic-8865637266481949772-152x114.jpeg

2019 Chevrolet Silverado 1500 RST Crew Cab 4WD Used Cars in Richmond, VA 23233

Good Deal
$4,793 BELOW
CarGurus IMV of $43,588

Price: $38,795

Mileage: 25,477

Location: Richmond, VA 23233

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Northsky Blue Metallic Description: Used 2019 Chevrolet Silverado 1500 RST Crew Cab 4WD for sale - $38,795, 25,477 miles with LE Package, Sunroof/Moonroof, Storage Package, Alloy Wheels, Chrome Wheels, Backup Camera, Remote Start, Off Road Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/12/27/20/01/2014_ford_f-150-pic-2926581146813562089-152x114.jpeg

2014 Ford F-150 XLT SuperCrew 4WD Used Cars in Richmond, VA 23233

Good Deal
$1,557 BELOW
CarGurus IMV of $21,725

Price: $20,168

Mileage: 83,904

Location: Richmond, VA 23233

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Tuxedo Black Metallic Description: Used 2014 Ford F-150 XLT SuperCrew 4WD for sale - $20,168, 83,904 miles with Power Package, SE Package, XLT Package, LT Package, Chrome Wheels, Bluetooth, Backup Camera, Trailer Package, Off Road Package, Tow Package, Convenience Package
https://static.cargurus.com/images/forsale/2020/01/08/14/16/2016_subaru_forester-pic-6856141067707590847-152x114.jpeg

2016 Subaru Forester 2.0XT Touring Used Cars in Richmond, VA 23233

Good Deal
$1,138 BELOW
CarGurus IMV of $23,430

Price: $22,292

Mileage: 37,319

Location: Richmond, VA 23233

Average time on market: 29 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Quartz Blue Pearl Description: Used 2016 Subaru Forester 2.0XT Touring for sale - $22,292, 37,319 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2020/01/15/21/11/2015_chrysler_300-pic-2273039908767002731-152x114.jpeg

2015 Chrysler 300 Limited RWD Used Cars in Richmond, VA 23233

Good Deal
$1,127 BELOW
CarGurus IMV of $16,993

Price: $15,866

Mileage: 29,970

Location: Richmond, VA 23233

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Jazz Blue Pearlcoat Description: Used 2015 Chrysler 300 Limited RWD for sale - $15,866, 29,970 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/12/14/04/08/2017_chevrolet_malibu_hybrid-pic-6644474468795857005-152x114.jpeg

2017 Chevrolet Malibu Hybrid FWD Used Cars in Richmond, VA 23233

Fair Deal
$789 BELOW
CarGurus IMV of $16,294

Price: $15,505

Mileage: 45,231

Location: Richmond, VA 23233

Average time on market: 42 days Certified Pre-Owned: No Transmission: Automatic Color: Arctic Blue Metallic Description: Used 2017 Chevrolet Malibu Hybrid FWD for sale - $15,505, 45,231 miles with Bluetooth, Backup Camera, Aluminum Wheels, Alloy Wheels
https://static.cargurus.com/images/forsale/2020/01/07/22/07/2015_ford_mustang-pic-1772924860351091721-152x114.jpeg

2015 Ford Mustang EcoBoost Premium Coupe RWD Used Cars in Richmond, VA 23233

Fair Deal
$888 BELOW
CarGurus IMV of $17,562

Price: $16,674

Mileage: 49,083

Location: Richmond, VA 23233

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Ingot Silver Metallic Description: Used 2015 Ford Mustang EcoBoost Premium Coupe RWD for sale - $16,674, 49,083 miles with Performance Package, Leather Seats, Navigation System, SE Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/12/31/14/51/2017_chevrolet_malibu-pic-4633222037134980441-152x114.jpeg

2017 Chevrolet Malibu LT FWD Used Cars in Richmond, VA 23233

Fair Deal
$674 BELOW
CarGurus IMV of $17,019

Price: $16,345

Mileage: 18,656

Location: Richmond, VA 23233

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Cajun Red Tintcoat Description: Used 2017 Chevrolet Malibu LT FWD for sale - $16,345, 18,656 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels, Technology Package
https://static.cargurus.com/images/forsale/2020/01/13/13/28/2016_ford_explorer-pic-2112628219668583619-152x114.jpeg

2016 Ford Explorer XLT 4WD Used Cars in Richmond, VA 23233

Fair Deal
$873 BELOW
CarGurus IMV of $23,277

Price: $22,404

Mileage: 46,446

Location: Richmond, VA 23233

Average time on market: 58 days Certified Pre-Owned: No Transmission: Automatic Color: Guard Metallic Description: Used 2016 Ford Explorer XLT 4WD for sale - $22,404, 46,446 miles with Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/12/20/21/35/2019_chevrolet_traverse-pic-3579182947169174451-152x114.jpeg

2019 Chevrolet Traverse LT Leather AWD Used Cars in Richmond, VA 23233

Fair Deal
$1,276 BELOW
CarGurus IMV of $37,121

Price: $35,845

Mileage: 14,088

Location: Richmond, VA 23233

Average time on market: 42 days Certified Pre-Owned: No Transmission: Automatic Color: Graphite Metallic Description: Used 2019 Chevrolet Traverse LT Leather AWD for sale - $35,845, 14,088 miles with Leather Seats, Navigation System, Bluetooth, SL Package, Backup Camera, Aluminum Wheels, SLT Package, Remote Start, Premium Package
https://static.cargurus.com/images/forsale/2020/01/03/21/32/2014_chevrolet_corvette-pic-2048917132152695785-152x114.jpeg

2014 Chevrolet Corvette Stingray 1LT Convertible RWD Used Cars in Richmond, VA 23233

Fair Deal
$882 BELOW
CarGurus IMV of $39,795

Price: $38,913

Mileage: 13,236

Location: Richmond, VA 23233

Certified Pre-Owned: No Transmission: Manual Color: Cyber Gray Metallic Description: Used 2014 Chevrolet Corvette Stingray 1LT Convertible RWD for sale - $38,913, 13,236 miles with Bluetooth, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2019/12/23/20/17/2019_dodge_durango-pic-626644732798883673-152x114.jpeg

2019 Dodge Durango GT Plus AWD Used Cars in Richmond, VA 23233

Fair Deal
$509 BELOW
CarGurus IMV of $31,391

Price: $30,882

Mileage: 17,732

Location: Richmond, VA 23233

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Octane Red Pearlcoat Description: Used 2019 Dodge Durango GT Plus AWD for sale - $30,882, 17,732 miles with Backup Camera, Aluminum Wheels, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2020/01/10/21/15/2017_chevrolet_equinox-pic-955995217980138845-152x114.jpeg

2017 Chevrolet Equinox LS FWD Used Cars in Richmond, VA 23233

Fair Deal
$441 BELOW
CarGurus IMV of $16,320

Price: $15,879

Mileage: 19,998

Location: Richmond, VA 23233

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Ice Metallic Description: Used 2017 Chevrolet Equinox LS FWD for sale - $15,879, 19,998 miles with Bluetooth, Backup Camera, Aluminum Wheels, Alloy Wheels
https://static.cargurus.com/images/forsale/2020/01/15/01/08/2016_gmc_sierra_1500-pic-3518602877262081090-152x114.jpeg

2016 GMC Sierra 1500 SLT Crew Cab 4WD Used Cars in Richmond, VA 23233

Fair Deal
$779 BELOW
CarGurus IMV of $31,030

Price: $30,251

Mileage: 78,707

Location: Richmond, VA 23233

Average time on market: 46 days Certified Pre-Owned: No Transmission: Automatic Color: Quicksilver Metallic Description: Used 2016 GMC Sierra 1500 SLT Crew Cab 4WD for sale - $30,251, 78,707 miles with Leather Seats, Backup Camera, Remote Start, Navigation System, Premium Package, Chrome Wheels
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All reviews are verified visits to the dealer. – Learn More
Dec 30, 2019
Very response
Response from current dealership:
Hello Regan, thank you; we appreciate your feedback!
Dec 27, 2019
GuruKJXCC
Easy. Great service. Bought the car! No hassle car buying experience. A few things need repair and they will take care of it.
Response from current dealership:
Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and are excited that you were pleased with your sales experience! We hope that you are completely satisfied and if not, please contact us immediately with any concerns. Congratulations on your purchase!
Dec 14, 2019
Great sales person. Beautiful dealership.
Response from current dealership:
Jeff, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Buick GMC! If you have any service needs or questions, please feel free to reach out to us.
Dec 9, 2019
Wayneg56
Talked to A J Ward He took care of me and had a great day with him, he got me financed and the sale was done, when I left there A J had tears in my eyes, just could not believe what a deal I got at a home Dealer before I found A J I had gone for 3 days looking every where for a Van and I went as far as Fairfax, VA North to Newport News, VA Everything looked great in a Picture but believe me when you get to see them they are all just JUNK, So glade that when I thought I would never get one to replace the one I wreaked until the next morning Car Gurus popped up and said we have a new Listing and it was Rick Hendrick Chevrolet Buick GMC, with the very van I was looking for and only 37,117 miles on it, Best one I could ever find for the LOW Price of $11,301 what a great DEAL Before you buy PLEASE check out Rick Hendrick, You will be so Glade that you did. THANKS
Response from current dealership:
Wayneg56, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Buick GMC! We are wowed that you were able to find exactly what you were looking for and that AJ gave you great customer service. Please reach out to us with any questions or service needs. We appreciate that we had a chance to earn your business!
Dec 2, 2019
Great dealership! No pressure from the sales staff to look at vehicles that I wasn't intrested in. The buying process through them was extremely easy and they even beat Navy Federals intrest rate and kept the same loan length. I highly recommend them!
Response from current dealership:
Matthew, we're so glad that we were able to go above and beyond your expectations! We enjoyed your visit and we thank you for the chance to earn your business. If you should have any vehicle service needs, please reach out to us.
Nov 4, 2019
Guru118XC
I bought this car and the dealer was nice.
Response from current dealership:
Guru118xc, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC.
Nov 2, 2019
emmonstr
Very prompt response. All communications were very professional and provided everything I requested on a timely basis. This dealership was the first I've ever dealt that didn't have a push, push approach with a potential customer and it was appreciated.
Response from current dealership:
Emmonstr, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC. If we can be of further service in sales or vehicle service, please reach out to us.
Oct 13, 2019
Didn't take long at all for them to get back in touch with me.
Response from current dealership:
Samuel, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC! Thanks for giving us a chance to earn your business!
Sep 25, 2019
The original contact was great! However the buying experience was terrible and lacked professionalism. They are such a high volume that it took us walking out Friday night without a deal (they didn't seem to care or make an attempt to make a deal)...We called them back on Saturday (12:30) & told them we were still interested, however it took five hours for a call back from the salesperson to tell us it sold @ 9:00 am Saturday.
Response from current dealership:
Kevin, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Teresa Fein at 804-364-4500 or email teresa.fein@hendrickauto.com. Thank you  for your time and we look forward to hearing from you soon.
Sep 22, 2019
The dealership manager did contact me promptly and encourage me to set up an appointment. However, I was given a salesman' name by a friend who had made a purchase a few months ago John Stoner was the name given. And boy am I glad I had a contact person. John was outstanding, very knowledgeable of many vehicles and makes. Very friendly and he knew about both of the vehicles that I wanted to test drive. Above all he listened and communication between us was top notch. I did make the purchase and satisfied with the deal made. If I had not had John's name I would have not purchased from this dealership. I walked into the dealership and waited 10 minutes and no one ever approached me. I walked out and waited a few minutes before going back in. Finally someone at a desk if I needed help, I informed her that I had an appointment with Mr. Stoner after a few minutes, he arrived and apologized he had run over with a previous customer. I am happy that I did not leave. First impressions last
Response from current dealership:
Joseph, we're glad to hear you enjoyed your visit. If you have any questions or need service, please feel free to reach out to us! We are glad you enjoyed working with John Stoner.
Jul 31, 2019
Very friendly in person, but does not return phone calls.
Response from current dealership:
Hello Karen, we appreciate you taking the time to leave us this feedback.
Jun 26, 2019
I was contacted right away! Great experience! I bought the car the next day!!!
Response from current dealership:
Thank you for your business Elizabeth!  Welcome to the Hendrick Family!
May 6, 2019
Chris Ashby
Fast response
1 people found this review helpful.
Response from current dealership:
Chris, we're so glad that we were able to go above and beyond your expectations!
Apr 3, 2019
Yes I inquired about the Corvette at the time I received a call back to let me know if the Corvette was there not there and I am still waiting for a callback and I have never gotten a call to notify me that the car was sold or if the car is still up there for me to come test drive it so communication is an F for that dealership
Response from current dealership:
Samuel, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
Feb 28, 2019
Prompt follow-up to establish a communication link and schedule a visit. Sales rep spent an hour to discuss selection options and process
Response from current dealership:
Spott, we really appreciate your feedback!
Feb 28, 2019
derty sanchez
The people that worked with me to get information on this vehicle were helpful. I am sad that I was unable to see the truck due to it being sold before I was able to go see it. But the service was top notch. I will be looking at their local branch to find another vehicle.
Response from current dealership:
Derty, we are glad we could help!
Jan 27, 2019
Very polite and will work with you to make the deal
Response from current dealership:
Kenneth, thank you for your kind words and this wonderful review!
Jan 12, 2019
Provided the info as requested.
Response from current dealership:
Hello Michael, we appreciate you taking the time to leave us this feedback.
Jan 3, 2019
GuruBX2VK
They actually talked me out of buying this truck, but worked with me to find a truck that better met my needs. I didn't end up purchasing from them, but will work with them again in the future.
Response from current dealership:
Gurubx2vk, we're glad to hear you enjoyed your visit.
Dec 26, 2018
They are so great especially Patrick. So great I bought my new car!!!!
Response from current dealership:
Katina, we're so glad that we were able to go above and beyond your expectations!
Dec 9, 2018
Terrible experience. I contacted Rick Hendrick Chevrolet and they quoted a price that was 10k more expensive than the price listed on Cargurus. Don’t do business with Rick Hendrick Chevrolet unless you intend to throw money away.
Response from current dealership:
Hi Rob, we appreciate your honest feedback, as we are always looking for ways to improve.
Dec 1, 2018
Irie401
Friendly staff very helpful
Response from current dealership:
Irie401, thanks for your praise and kind comments about our team.
Nov 3, 2018
Kept jerking me around, said they wanted help me get in a truck but I think they really just wanna waste peoples time. Didn’t call me back, or email me back any of the 5 times they got my contact info, and left me on hold more than 2 times for more than an hour. Idk what they’re doing over there, but this ain’t it chief. Find another dealer that maybe you’ll pay more, but you’ll feel like you weren’t disrespected.
Response from current dealership:
Zachary, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Teresa Fein at 804-364-4500. Thank you  for your time and we look forward to hearing from you soon.
Oct 25, 2018
Good experience. Buy you next car from Dan Sharon at Hendrick.
Response from current dealership:
Craig, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC. We're glad that you enjoyed your sales experience and working with Dan Sharon.
Jul 31, 2018
They were respectful of the quick test drive I needed due to an appt. and ready with the car fax and all details I asked for. I purchased this car from them and was very pleased with their service and laid back approach to the sale... everything I needed but i never felt rushed or pressured. I highly recommend them, especially Ricky Bryan in Sales and Matt in finance.
Jul 9, 2018
It's nice truck work great I love it .
Jun 28, 2018
I called this dealership to find out more information and make offer on the truck. I informed “Theron” I live 3 hours away, so to save time, I asked if my offer was reasonable. He hem-hawed around saying...well... the truck had this accessory and that accessory which addded to the price. I said I knew those things already. He said If I come into the dealership we could discuss the offer. I said I was not wasting my time driving 6 hours round trip for him to go back and forth to his manager to ok a deal...I explained my situation again (living 3 hours away) and repeated my offer. He said he would speak to his manager and call me back in few hours... Never heard from him again...
7 people found this review helpful.
May 7, 2018
Very helpful !! Had the Tahoe ready for us to test drive and ready to go .
Apr 25, 2018
When he contected me I was sick and went to the hospital I stayed in the hospital for two weeks so I was unable to respond to him but I am still interested in a Sonic hatchback.
1 people found this review helpful.
Apr 21, 2018
BubblePuppy
They were very attentive to my questions and needs.
1 people found this review helpful.
Apr 13, 2018
GuruY7FVL
communicated with the online assistant in regards to this vehicle, they answered questions and were helpful. However, when the vehicle did not meet my requirements another vehicle that did was located at a sister dealership. The online assistant indicated that the vehicle could be transfer to the dealership for a test drive. I was willing to drive over an hour to go see the car in question. My husband and I drove there at the time and day we had set up online. Turns out the on line associate we were communicating with was not even in the state and the dealership we had drive over an hour to get to did not have the car! We were told we could drive another 45 min to an hour to see the vehicle we wanted to test drive... NO Thank YOU! Would not recommend.
5 people found this review helpful.
Mar 23, 2018
eaglesnick
The dealership was quick to respond, but it seems it as though it is an automated email and not a phone call. I had to call them and was told I would receive a call back, which I did several hours later, I explained I was calling from out of state and tried to avoid driving over 5 hours each way to try and come to an agreement on a price. The salesman told he he would call me back with his best price, 5 hours later no return phone call. I called the dealership back to see if he had a chance to put some numbers together as I had contacted another dealership that was also over 5 hours away with a similar vehicle. The salesman initially said he didn't remember talking to me then after I recited our earlier conversation he remembered he did speak with me which made me feel like he was not interested in dealing with me. He then quickly took the asking price added my state sales tax and quoted me the sale price of the vehicle which I felt was way overpriced. I then explained to him for a third time that I was over 5 hours away and asked if that was his best/final price, to which he said he would ask his manager and get back to me. Three days later and I haven't heard back. Needless to say. bought my vehicle at another dealership.
4 people found this review helpful.
Mar 13, 2018
Agreed to buy the car and then sold it out from under me. Would NEVER recommend this dealership.
3 people found this review helpful.
Mar 11, 2018
GuruYSDYG
Hendrick was awesome. We bought the car. It was an easy, quick transaction. Very straightforward. No shenanigans like I experienced in dealerships in the past. Highly recommend.
Feb 20, 2018
My salesperson Jarrett was very helpful he returned all my calls answered all my questions just a great guy. The finance officer could take a lesson or two from Jarrett .
Feb 15, 2018
Was very interested in purchasing vehicle when putting together price for deal I was informed advertised price was not actual price there was a mistake in advertised price needless to say the deal was not made
4 people found this review helpful.
Read 40 old reviews
Jan 10, 2018
Guru347G
I went to the dealer. First the salesman showed me a totally different car that I did not want. Then he showed me a car that was the same make and model but was different from the car on cargurus.com. We still came to an agreement and I purchased the car. The next day I noticed a few minor dents and the bottom guard was coming loose from the car. I told them about it and they replied, "I must have been in an accident with another car." I simply drove the car home from the dealer. It was snow on the car and it was night time so I didn't see the minor damage. A minor issue could have been fixed with a little good customer service but I guess Rick Hendrick only wants to make money, not make happy customers.
9 people found this review helpful.
Dec 26, 2017
Immediately contacted us
0 people found this review helpful.
Dec 17, 2017
They just sent the same information that was contained on your website--no follow up or price adjustment. As the response was just a computer generated response, I did not further contact the dealer.
5 people found this review helpful.
Nov 29, 2017
Good
0 people found this review helpful.
Nov 12, 2017
They were very responsive to my inquiry.
0 people found this review helpful.
Nov 11, 2017
Awesome experience working with them. They had the car being detailed when I got there. Everything was as they said it was on the phone. Took the car home that night. Will definitely consider them when I am looking for my next car.
Sep 7, 2017
Matt had the car ready to test drive when we arrived. Matt answered all our questions and was extremely helpful. This was far in excess of what I expected at a Chevy dealer! So was the Bolt EV.
1 people found this review helpful.
May 11, 2017
Towuout
Dealer adds options that increase the vehicle price and are extremely overpriced. My issue with this is that I am not interested in paying for dealer added options such as a GPS vehicle theft device they added for $425+, tinting the front windows for $300+ And nitrogen tire fill for over $250. Dealer also under values Trade in by 7-10% on average based on Kelley Blue Book and other Chevy dealers in the area.
21 people found this review helpful.
Mar 26, 2017
JuliePatton
Very nice dealers. Tried to accommodate me with a car, just did not have the one i wanted. but not for lack of trying
0 people found this review helpful.
Mar 19, 2017
Dealer provided extra value in finding s car thst was prrfect for me, the color , thr interior and with fetures important to me.
0 people found this review helpful.
Mar 15, 2017
They took my deposit on the car I wanted and then sold it to someone else. These guys are a bag of zeros.
13 people found this review helpful.
Dec 26, 2016
digthedead
Great, I dealt with Jane and what a great person she is, she never was pushy and always listened to what I had to say. She tried her best to find the truck that I was looking for at my price however was unable to do so. She has followed up with ne and even called me on my way home, what an outstanding personality and an extremely thoughtful individual who cares about the customer and not just the sale. I just can't praise her enough. Thank you Jane for listening and working with me. I would highly recommend this dealership and would invite everyone who goes there to deal only with Jane. Jim
2 people found this review helpful.
Dec 24, 2016
Awesome folks. Willing to go the extra mile for their customers.
1 people found this review helpful.
Sep 21, 2016
Very pushy salesman. Wanted to do a deal right on the spot, very aggressive. After my visit I sent them some information on my trade in they requested and that was two weeks ago and counting and they never got back to me. Very disappointed in this dealer.
8 people found this review helpful.
Sep 15, 2016
billymaiden52
5
I kept getting the same phone call but from different people. It's like the left hand didn't know what the right hand was doing.
9 people found this review helpful.
Sep 10, 2016
Dealer took days to respond on a car I would have bought. I bought eksewhere
4 people found this review helpful.
Jun 6, 2016
Unfortunately I drove 2 hours to go out to this dealership to pick up a car that I really wanted when the salesman Dallas stated to me that he would take care of everything. I gave him all the information I needed on how much I wanted to pay for the car, how much I wanted for my trade, what I was looking to put down, what my trade payoff was, and when I would be there to pick up the vehicle. For the most part all of that went pretty well as I got close to what I wanted for my trade and close to what I wanted to pay for the car however where things get bad is when I get there the salesman did not write down all the information I gave him on the payoff of my vehicle. Also I told him over the phone that I was looking for the 0% 60 month loan that was advertised on a website that I had found however he stated to me it was above his pay grade. At this point I was expecting him to at least ask if it was available but he didn't and I was caught with my pants down with no backup. What he did tell me was to finance through the dealership as it would help with the low price that I had asked for. When I get to the dealership it is 730 at night as I had to work so the dealership was closing. If I was told prior to going to thedealership that the interest rate was 2.9% I would have gone through USAA for 1.49 which is what they had offered me but I had canceled that loan when I was told that thethe dealership would Finance me. After all is said and done nobody at the dealership had any power to make any decisions and I was stuck driving 2 hours there and having to drive 2 hours back because I was not going to pick up a vehicle with financing for 2.9% and refinance it when I got back home. Then the next day I talked to the general manager and tell him everything that happened and not only did he come back and say he would take another $250 off the price but he hadn't listened to me has he come back with a $3,000 higher price. I would say that this dealership needs a lot of work in customer service as I felt but they didn't even take the time to really see what was wrong. They had a car sale from me and now I'm going to take my business elsewhere.
12 people found this review helpful.
Jun 5, 2016
g18paul
Dan was helpful once I got there unfortunately I drove over a half day to see a really rough truck. I think a lack of communication between departments left Dan in sales a little bit beside himself and in an embarassing situation. Should have gotten a free soda or lunch even after they dropped the ball by not prequalifying the initial sales call with the customers needs. Dan I'll be waiting for a gift card to 7-11.
2 people found this review helpful.
May 10, 2016
All the staff from the sales person Mike until Steve in financing; everyone was extremely friendly and helpful. Gus quickly offered the opportunity for me to take the car home over the weekend. We did purchase the car and were very satisfied with entire process. The car was detailed in like new condition. As we waited other staff were interactive and friendly. The dealership offered hospitality like non other I have experienced in purchasing a vehicle including complimentary snacks and gifts with the purchase. We traded our car and left it on the lot that day. The appraisal of our trade was quick and we felt fair. I rate this dealership 5 star in excellence for service.
2 people found this review helpful.
May 5, 2016
Excellent, they were very up front and thorough. Also, they weren't pushy or over selling of the vehicles. When my wife and I purse another car purchase we would consider using them.
1 people found this review helpful.
May 5, 2016
Wonderful customer service from the sales team - totally helpful and pleasant!
1 people found this review helpful.
May 1, 2016
At this time we have done emails, no phone contact, very they are right on top of the emails, very happy with them.
1 people found this review helpful.
Apr 12, 2016
Great customer service.
1 people found this review helpful.
Feb 16, 2016
great buying experience, bought car
1 people found this review helpful.
Feb 10, 2016
Great experience. Ended up buying a car from them!
1 people found this review helpful.
Feb 4, 2016
They responded immediately! Very nice man on the phone!
1 people found this review helpful.
Dec 26, 2015
Restpectfull and kindly
1 people found this review helpful.
Oct 22, 2015
Great
1 people found this review helpful.
Sep 23, 2015
Quick email response and follow up phone calls.
1 people found this review helpful.
Sep 23, 2015
When I first got there I couldn't find nobody it wss doing business hour's. I was going to give the asking price pay cash but they would not change the wheels to make me happy.
0 people found this review helpful.
Sep 6, 2015
johnec
great low price on new car,answered all questions and concerns,very good sales personnel ---not pushey.Good buying experience!
1 people found this review helpful.
Jun 25, 2015
No desire to actually sell a car. Dealt with 3 salesman and a manager three times over 6 weeks. Never follow through after initial call.Be careful when viewing their site as almost all vehicles aren't on their lot. Don't waste your time.
3 people found this review helpful.
Jun 8, 2015
Paul was excellent and we were able to get a deal
1 people found this review helpful.
May 17, 2015
Very good place to buy a car
1 people found this review helpful.
May 15, 2015
Very unhelpful never called me back again was supposed to find me another vehicle since the one I was interested in was sent to auction
2 people found this review helpful.
Jun 29, 2014
Dealer was friendly can competent. Unable to reach a deal
Nov 22, 2013
Did respond to my inquiry, but haven't had any further contact with them.
Sep 6, 2013
excellent service, solid team of professionals
Jan 31, 2013
Matt contacted me in just minutes after I emailed interest in the Subaru. We went to look and bought the car that day. We had a great experience.
Jul 6, 2012
Loved the color. Priced to high.

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