Pearson Mazda

9520 W Broad St
Richmond, VA 23294

Sales: (804) 554-1740

Service: (804) 665-2500

Today 9:00 AM - 9:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 19, 2018
She answered my questions briefly. No follow up and it took her a while to respond.
Is this review helpful? Yes | No
Dec 8, 2017
Felt like a sleazy used car place. Late to meet me for my scheduled appt. Glad I checked the Carfax on the vehicle. They didn't volunteer the concerning information I found.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2017
Fabulous experience. We purchased this car and the staff was knowledgable, courteous. I would definitely purchase from them again.
Is this review helpful? Yes | No
Sep 24, 2017
Sold the car prior and didn't bother taking it off the site
2 of 2 people found this review helpful.
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Aug 5, 2017
I was told that they could not match or beat any other offers I presented to them and was not follow up with after I was told they would. Service was poor.
4 of 4 people found this review helpful.
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May 23, 2017
Toarrance was great
1 of 2 people found this review helpful.
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Apr 22, 2017
Excellent!!! 5 stars
1 of 2 people found this review helpful.
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Mar 19, 2017
I had asked the sales person to call us before hand if the car sold before we got to see it since we had a two hour drive to get to see it. He told me that he would call the night before. He sent an email about 3 hours, before we were supposed to get there (our appointment was at 1:30) instead of calling. I don't always check my email and did not see till later to see if he had contacted me. He called 1 and a half hours before our appointment, when my family was already on the way to see it. Waste of time for us. He could have called the night before like he said he would.
3 of 3 people found this review helpful.
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Mar 5, 2017
Very good service.
0 of 1 people found this review helpful.
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Mar 5, 2017
Wingroad_1172
Robert King responded promptly. He listened to me as I mentioned what I was looking for. I was treated fairly. Mike Ezell (finance manager) and Robert King made my buying experience an easy one. Great job!! Linwood
1 of 1 people found this review helpful.
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Feb 22, 2017
I had a great experience with Pearson Mazda. They provided excellent customer service and put me into the car that I wanted!
1 of 1 people found this review helpful.
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Feb 17, 2017
Called the day before to make an appointment with understanding the salesman woild hold vehicle so I could look at it. Got to dealership 15 minutes before my appointment and they were already making a deal with someone to sell the truck. They attempted bait-n-switch and I left. I don't recommend this dealership to buy a car or truck.
5 of 5 people found this review helpful.
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Feb 11, 2017
Prices marked higher than normal. Salesman are courteous and knowledgeable.
2 of 2 people found this review helpful.
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Feb 3, 2017
Salesperson was very response to emails. However I bought from another dealer first and did not visit this dealershop.
1 of 1 people found this review helpful.
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Jan 1, 2017
Timely response. Sent me requested information.
3 of 4 people found this review helpful.
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Dec 30, 2016
Everyone very helpful and professional!
2 of 3 people found this review helpful.
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Sep 26, 2016
The Sales Manager was prompt in answering my questions and had someone contact me immediately. Sales Rep was down to earth and very genuine. The entire experience was just a whole lot of damn fun! The finance guy was AWESOME. He was honest, helpful and human!!! My only negative is that I wasn't told the car only came with one key and they would not accomodate to make up the difference. Otherwise, I was treated with dignity and respect.. much like family! I would definitely come back for lunch someday!!
1 of 2 people found this review helpful.
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Sep 12, 2016
Good
0 of 1 people found this review helpful.
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Sep 5, 2016
Responded 4 days later the car was sold. I have purchased a vehicle elsewhere Thank you.
4 of 4 people found this review helpful.
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Aug 20, 2016
Those guys were friendly accommodating they were quick and there was no shady B.S just straightforward negotiations no delay tactics no waiting around no talking in the back room for approval very refreshing to get to the bottom line quickly and find an acceptable number
0 of 1 people found this review helpful.
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Jul 26, 2016
Responded promptly
1 of 1 people found this review helpful.
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Jul 9, 2016
rondar24
My entire experience with Pearson Mazda was fantastic. I had been issued an insurance check from a totaled vehicle that I had owned free and clear, so I wanted to stay within that price range. I went to the dealership to see a car that I saw on CarGurus. It was beautiful in person, and it test drive really well. It was about $400 over my budget after taxes and fees. My salesperson, "Joe the 3rd," submitted my out the door offer to the Sales Manager. He came back and said that the car was priced as low as it could go. The Sales Manager then personally explained to me why the price was already at the lowest point. Joe then showed me a few other vehicles and I test drove one of them. Other salespeople suggested vehicles as well and got some keys for Joe. They obviously wanted to help make a sale, but they were sincere, respectful of my budget, and were never pushy. I left empty-handed that day, but I ended up coming in the following morning to buy the first car. The stellar service I received, combined with the great price and their 12 mo./12,000 warranty made it too hard to pass up.
2 of 2 people found this review helpful.
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Mar 23, 2016
Responded quickly to my inquiry .
0 of 1 people found this review helpful.
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Mar 9, 2016
Good and honest people
0 of 2 people found this review helpful.
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Read 14 old reviews
Jan 11, 2016
zbillr
I arranged with a salesman to look at a vehicle the next day, only to find out, when I arrived, that a manager had driven the vehicle, that I was interested in purchasing, home the night before. It would not have been a major problem, except that I live over two hours from the dealership. While the salesperson was very apologetic and polite, I believe they are either much too busy pay attention to the details, there is a serious communication problem between salesperson and managers, and/or their customer service just needs much work. Maybe they do not have a program in place to ensure vehicles are "reserved" when customers would like to view or test drive them. It was probably just bad luck that the manager to choose to drive that particular vehicle home that day, but it made me wonder how much more "bad luck" I would experience if I purchased a vehicle from this company. I had even gotten a loan from my local credit union the day before my visit so I could simply write a check for the vehicle, had we decided to purchase it. We were very disappointed.
5 of 5 people found this review helpful.
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Jul 23, 2015
Responsive and helpful
0 of 1 people found this review helpful.
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Jul 19, 2015
We had a very positive car buying experience. The salesman went out of his way to be helpful, providing extra time to check the car out, full fuel tank, detailing, etc.
Is this review helpful? Yes | No
Jun 25, 2015
Very responsive. Try to make the vehicle work for you; even allows long test drives.
1 of 1 people found this review helpful.
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Mar 5, 2015
Great service from James--unusual when a salesperson actually listens to wants.
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Dec 24, 2014
houndsman
James, Lloyd and Jimmy really take care of you. My 2nd CX-5 from them this year.
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Nov 4, 2014
Fabulous deal, no-pressure but busy environment. Best car buying experience I've ever had on all fronts- expertise, generosity and time management. Great little car too!
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Sep 27, 2014
Amazing salesmen.. Best I've ever had
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Jul 12, 2014
Great service not many options
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Mar 5, 2014
Ok but not great customer service!
1 of 1 people found this review helpful.
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Feb 12, 2014
Car listed on site had been sold for two weeks. First person at dealership never mentioned that however the second one went out of his easy to find the vehicle and inform me that it had been sold.
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Jan 24, 2014
good
0 of 1 people found this review helpful.
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Dec 5, 2013
Overall great experience. First, Jeff handled all of my questions with great detail and patience. Second, James the terrific salesman who sold us one of the nicest used cars we've ever come across. Third, Jimmy who talked to us about financing was incredibly professional and helpful. Very impressed with this Dealership and the folks who work there! We are very happy with our experience.
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Jul 7, 2013
We saw the vehicle we wanted on-line late Saturday evening and drove over Sunday morning to be there when they opened, but it was gone, even though it was still posted for sale on-line. Dealer said they "had not had time" to update the post.
1 of 1 people found this review helpful.
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