Pearson Mazda

Toarrance was great

Excellent!!! 5 stars

I had asked the sales person to call us before hand if the car sold before we got to see it since we had a two hour drive to get to see it. He told me that he would call the night before. He sent an email about 3 hours, before we were supposed to get there (our appointment was at 1:30) instead of calling. I don't always check my email and did not see till later to see if he had contacted me. He called 1 and a half hours before our appointment, when my family was already on the way to see it. Waste of time for us. He could have called the night before like he said he would.

Very good service.

Robert King responded promptly. He listened to me as I mentioned what I was looking for. I was treated fairly. Mike Ezell (finance manager) and Robert King made my buying experience an easy one. Great job!! Linwood

I had a great experience with Pearson Mazda. They provided excellent customer service and put me into the car that I wanted!

Called the day before to make an appointment with understanding the salesman woild hold vehicle so I could look at it. Got to dealership 15 minutes before my appointment and they were already making a deal with someone to sell the truck. They attempted bait-n-switch and I left. I don't recommend this dealership to buy a car or truck.

Prices marked higher than normal. Salesman are courteous and knowledgeable.

Salesperson was very response to emails. However I bought from another dealer first and did not visit this dealershop.

Timely response. Sent me requested information.

Everyone very helpful and professional!

The Sales Manager was prompt in answering my questions and had someone contact me immediately. Sales Rep was down to earth and very genuine. The entire experience was just a whole lot of damn fun! The finance guy was AWESOME. He was honest, helpful and human!!! My only negative is that I wasn't told the car only came with one key and they would not accomodate to make up the difference. Otherwise, I was treated with dignity and respect.. much like family! I would definitely come back for lunch someday!!

Good

Responded 4 days later the car was sold. I have purchased a vehicle elsewhere Thank you.

Those guys were friendly accommodating they were quick and there was no shady B.S just straightforward negotiations no delay tactics no waiting around no talking in the back room for approval very refreshing to get to the bottom line quickly and find an acceptable number

Responded promptly

My entire experience with Pearson Mazda was fantastic. I had been issued an insurance check from a totaled vehicle that I had owned free and clear, so I wanted to stay within that price range. I went to the dealership to see a car that I saw on CarGurus. It was beautiful in person, and it test drive really well. It was about $400 over my budget after taxes and fees. My salesperson, "Joe the 3rd," submitted my out the door offer to the Sales Manager. He came back and said that the car was priced as low as it could go. The Sales Manager then personally explained to me why the price was already at the lowest point. Joe then showed me a few other vehicles and I test drove one of them. Other salespeople suggested vehicles as well and got some keys for Joe. They obviously wanted to help make a sale, but they were sincere, respectful of my budget, and were never pushy. I left empty-handed that day, but I ended up coming in the following morning to buy the first car. The stellar service I received, combined with the great price and their 12 mo./12,000 warranty made it too hard to pass up.

Responded quickly to my inquiry .

Good and honest people

I arranged with a salesman to look at a vehicle the next day, only to find out, when I arrived, that a manager had driven the vehicle, that I was interested in purchasing, home the night before. It would not have been a major problem, except that I live over two hours from the dealership. While the salesperson was very apologetic and polite, I believe they are either much too busy pay attention to the details, there is a serious communication problem between salesperson and managers, and/or their customer service just needs much work. Maybe they do not have a program in place to ensure vehicles are "reserved" when customers would like to view or test drive them. It was probably just bad luck that the manager to choose to drive that particular vehicle home that day, but it made me wonder how much more "bad luck" I would experience if I purchased a vehicle from this company. I had even gotten a loan from my local credit union the day before my visit so I could simply write a check for the vehicle, had we decided to purchase it. We were very disappointed.

Responsive and helpful

We had a very positive car buying experience. The salesman went out of his way to be helpful, providing extra time to check the car out, full fuel tank, detailing, etc.