Pearson Mazda

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9520 W Broad St, Richmond, VA 23294 - Map & Directions

http://www.pearsonmazda.com

Sales: (888) 697-1266

Service: (888) 379-6585

Today 12:00pm - 5:00pm

(Closed Now)

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Inventory
Sales Reviews (15)

Jose

Sep 12, 2016

Good

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Charmaine

Sep 5, 2016

Responded 4 days later the car was sold. I have purchased a vehicle elsewhere Thank you.

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gene

Aug 20, 2016

Those guys were friendly accommodating they were quick and there was no shady B.S just straightforward negotiations no delay tactics no waiting around no talking in the back room for approval very refreshing to get to the bottom line quickly and find an acceptable number

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Jul 26, 2016

Responded promptly

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rondar24

Jul 9, 2016

My entire experience with Pearson Mazda was fantastic. I had been issued an insurance check from a totaled vehicle that I had owned free and clear, so I wanted to stay within that price range. I went to the dealership to see a car that I saw on CarGurus. It was beautiful in person, and it test drive really well. It was about $400 over my budget after taxes and fees. My salesperson, "Joe the 3rd," submitted my out the door offer to the Sales Manager. He came back and said that the car was priced as low as it could go. The Sales Manager then personally explained to me why the price was already at the lowest point. Joe then showed me a few other vehicles and I test drove one of them. Other salespeople suggested vehicles as well and got some keys for Joe. They obviously wanted to help make a sale, but they were sincere, respectful of my budget, and were never pushy. I left empty-handed that day, but I ended up coming in the following morning to buy the first car. The stellar service I received, combined with the great price and their 12 mo./12,000 warranty made it too hard to pass up.

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Don

Mar 23, 2016

Responded quickly to my inquiry .

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Octavio

Mar 9, 2016

Good and honest people

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zbillr

Jan 11, 2016

I arranged with a salesman to look at a vehicle the next day, only to find out, when I arrived, that a manager had driven the vehicle, that I was interested in purchasing, home the night before. It would not have been a major problem, except that I live over two hours from the dealership. While the salesperson was very apologetic and polite, I believe they are either much too busy pay attention to the details, there is a serious communication problem between salesperson and managers, and/or their customer service just needs much work. Maybe they do not have a program in place to ensure vehicles are "reserved" when customers would like to view or test drive them. It was probably just bad luck that the manager to choose to drive that particular vehicle home that day, but it made me wonder how much more "bad luck" I would experience if I purchased a vehicle from this company. I had even gotten a loan from my local credit union the day before my visit so I could simply write a check for the vehicle, had we decided to purchase it. We were very disappointed.

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Jim

Jul 23, 2015

Although I bought a vehicle from another dealer, Kenneth was very helpful and responsive to my queries on his inventory.

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Dee

Jul 19, 2015

We had a very positive car buying experience. The salesman went out of his way to be helpful, providing extra time to check the car out, full fuel tank, detailing, etc.

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Sonya

Jun 25, 2015

Very responsive. Try to make the vehicle work for you; even allows long test drives.

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Crist

Mar 5, 2015

Great service from James--unusual when a salesperson actually listens to wants.

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houndsman

Dec 24, 2014

James, Lloyd and Jimmy really take care of you. My 2nd CX-5 from them this year.

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Terry

Nov 4, 2014

Fabulous deal, no-pressure but busy environment. Best car buying experience I've ever had on all fronts- expertise, generosity and time management. Great little car too!

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eric

Sep 27, 2014

Amazing salesmen.. Best I've ever had

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Read 6 old reviews

Old Dealer Reviews

crystal

Jul 12, 2014

Great service not many options

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Rick

Mar 5, 2014

Ok but not great customer service!

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Regina

Feb 12, 2014

Car listed on site had been sold for two weeks. First person at dealership never mentioned that however the second one went out of his easy to find the vehicle and inform me that it had been sold.

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SHEA

Jan 24, 2014

good

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Andrea

Dec 5, 2013

Overall great experience. First, Jeff handled all of my questions with great detail and patience. Second, James the terrific salesman who sold us one of the nicest used cars we've ever come across. Third, Jimmy who talked to us about financing was incredibly professional and helpful. Very impressed with this Dealership and the folks who work there! We are very happy with our experience.

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Melvyn

Jul 7, 2013

We saw the vehicle we wanted on-line late Saturday evening and drove over Sunday morning to be there when they opened, but it was gone, even though it was still posted for sale on-line. Dealer said they "had not had time" to update the post.

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Read 6 old reviews

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