Onion Creek Volkswagen

10812 S Interstate 35
Austin, TX 78748

Sales: (512) 361-5408

Service: (866) 473-9558

Today 9:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 2, 2017
Awesome! Very helpful and efficient!!!
Is this review helpful? Yes | No
Oct 18, 2017
Very helpful
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Sep 11, 2017
DO NOT BUY A CAR FROM THIS DEALERSHIP. Worst experience I have ever had with a car dealer or with Volkswagen in general. Will not buy another certified pre owned VW and would not recommend this dealership to anyone. I first came here to have an individual’s used car inspected as I was considering purchasing it. That said this review is for the sales department up to the GM of this dealership as well as corporate Volkswagen. Based on a poor inspection result of the car I was initially looking at I made my way to the car lot and found a certified pre-owned VW GTI. Being as this was a CPO vehicle we did not perform a thorough inspection due to VW’s “thorough” 112 point inspection, which is likely pencil whipped by this dealership. Upon test drive we decided to go ahead and purchase the vehicle. Once we finalized the paperwork (at which time I saw the CPO paperwork which detailed the car had no damage, was in working order, etc. etc.) and made our way out to the car we noticed dents on the roof of the car, dents on the hatch of the car, scratches on the hood, the front bumper, scratches on the hatch, all 4 wheels had large amounts of damage from driving against curbs, it was missing a floor mat, an interior vent control piece, missing 1 remote start key, the driver’s side interior molding near the seat belt was disconnected and falling off, and the bumper of the car has been driven over a curb and the lower plastic body panel was detached and falling off. We brought all of these things to the salesmen’s attention and mentioned our CPO paperwork says that there is no damage on the car and each box is checked which he refused to fix other than some of the scratches on the trunk, which they did a terrible job of repairing and was not to satisfaction, basically just paint marker. This doesn’t even include the fact that we left the dealership with a tire sensor light on and potentially a low tire which they also refused to check because the shop was closed! By this time it was 10 minutes from dealership close so we had to leave the dealership. We had made numerous attempts to contact the sales manager regarding these issues, being as our CPO sheet indicated that all of these things were with the car and that all of these parts had no damage. He never returned our calls. Thus, corporate VW was called and then was involved. If you have any issues with this place, CALL CORPORATE! Corporate was able to get all of these things fixed by the dealership, but they forced us to drive 6 hours round trip to the dealership and back and leave the car. Upon return of the car we thought all would be repaired, WRONG. They completely ignored all of the hatch damage, claiming they did not have to repair the damage as the scratches were under 1” in length and the dent wasn’t considered damage. So I guess corporate VW considers the CPO inspection sheet indicating “No Damage” not something that dealers need to abide by as they did not force the dealership to repair this. Along with this I called 5 other VW dealerships and even took my car into 1 for inspection, all of them said that the damage to the hatch should have been repaired as they would have never sold a CPO with that kind of damage. Not to mention I asked corporate VW if they are alright with a dealership selling a quote “showroom ready car” or a “112 point inspection verified” vehicle that contains dents and scratches when the sheet clearly states no damage and is signed by the dealership. They would not comment. I asked if it is alright to sell a new car with this type of damage, once again no comment. I will quote the VW website “Every certified pre-owned VW is subject to a 112-point dealer inspection, and no, one of those steps isn't just kicking the tires. A certified Volkswagen technician goes through each car with a fine-tooth comb. And if they find anything wrong, they'll repair or replace it.” HA! What a joke. Don’t rely on VW to save you, nor the dealership, just another joke of a CPO program selling messed up trade ins with no quality control. Would NOT recommend this experience to ANYONE!
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Jul 29, 2017
Texacans
Great on-site customer service but poor follow up. Still waiting in financing options for a car we saw at the beginning of the week. We have since then already purchased another vehicle!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 9, 2017
Very thoughtful and friendly people and easy to work with!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 3, 2017
very nice car shopping experience
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 10, 2016
Ultimately I decided that the car I was interested in wasn't the right car for me however Hunter - the salesperson I worked with was very helpful and very professional and I will continue to work with him to find the right car for me.
Is this review helpful? Yes | No
Oct 6, 2016
pattwass
This car was not ready for show,- it was dirty and there was dirty laundry in it from the manager that was using it as his personal car. Also has 700 miles on it so not really new. When trying to work the deal they were still letting test drives on it with other customers. It would have been nice to continue checks my it out in the mean time but not possible since it was always gone during the process.
4 of 4 people found this review helpful.
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Jun 11, 2016
Tried to bait and switch. Said car listed wouldn't be sold due mechanical issue. Tried to offer other deals. Car continued to stay up on the Car Gurus website
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Jun 5, 2016
It was awful! We told the dealership that we live 2 hours away and wanted to make sure the car was in great condition. Well, when we got there the car was dirty, to cover the awful paint and dings on the car, windshield crack. Overall very disappointed! Would NEVER recommend them'
3 of 3 people found this review helpful.
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Dec 27, 2015
Amazing
0 of 2 people found this review helpful.
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Read 4 old reviews
Nov 10, 2015
Very quick response for a very quick sale from the day I test drove to the next day signing the final papers. Very down to earth. Not pushy in the least bit. I didn't feel like I was being forced to buy anything or steered towards anything
Is this review helpful? Yes | No
Sep 8, 2015
The dealer responded to the email and followed up with phone call. They advised the vehicle was not still available. They advised the would look out for the type of vehicle I had an interest. A week later I was contacted and asked if I was still in search of a vehicle. That's good service.
Is this review helpful? Yes | No
May 29, 2015
I made an inquiry on an Outback that had been advertised without a price for a week. When each of two people contacted me, they had no explanation for why it was being advertised, why there was no price. They both said they didn't think it would become available. It is probably still on their website.
Is this review helpful? Yes | No
May 26, 2014
hschoi
unprofessional and high price
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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