Northwest Jeep Chrysler Dodge Ram

10600 SW Canyon Rd, Beaverton, OR 97005
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Sales: (503) 549-4294

Service: (888) 486-7576

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Featured Listings
https://static.cargurus.com/images/forsale/2017/01/20/18/50/2015_kia_sorento-pic-1474148407878083322-152x114.jpeg

2015 Kia Sorento SX Used Cars in Beaverton, OR 97005

Great Deal
$3,941 BELOW
Instant Market Value of $28,441

Price: $24,500

Mileage: 18,904

Location: Beaverton, OR 97005

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Snow White Description: Used 2015 Kia Sorento SX for sale - $24,500, 18,904 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/01/27/06/50/2016_hyundai_elantra-pic-1075883557181846789-152x114.jpeg

2016 Hyundai Elantra Value Edition Used Cars in Beaverton, OR 97005

Great Deal
$2,884 BELOW
Instant Market Value of $15,384

Price: $12,500

Mileage: 23,545

Location: Beaverton, OR 97005

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Description: Used 2016 Hyundai Elantra Value Edition for sale - $12,500, 23,545 miles with Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/12/19/46/2016_dodge_grand_caravan-pic-927074614649946799-152x114.jpeg

2016 Dodge Grand Caravan SXT Used Cars in Beaverton, OR 97005

Great Deal
$3,290 BELOW
Instant Market Value of $20,290

Price: $17,000

Mileage: 19,387

Location: Beaverton, OR 97005

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2016 Dodge Grand Caravan SXT for sale - $17,000, 19,387 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/17/06/04/2016_dodge_grand_caravan-pic-68374108020015396-152x114.jpeg

2016 Dodge Grand Caravan SXT Used Cars in Beaverton, OR 97005

Great Deal
$3,243 BELOW
Instant Market Value of $20,743

Price: $17,500

Mileage: 14,733

Location: Beaverton, OR 97005

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2016 Dodge Grand Caravan SXT for sale - $17,500, 14,733 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/20/17/16/2005_chevrolet_silverado_1500-pic-8305124489690215997-152x114.jpeg

2005 Chevrolet Silverado 1500 Used Cars in Beaverton, OR 97005

Great Deal
$3,584 BELOW
Instant Market Value of $12,084

Price: $8,500

Mileage: 109,110

Location: Beaverton, OR 97005

Average time on market: 24 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Blue Description: Used 2005 Chevrolet Silverado 1500 for sale - $8,500, 109,110 miles with Steel Wheels, Solid Smooth Ride Suspension Package, Tow Package, Suspension Package
https://static.cargurus.com/images/forsale/2017/02/08/18/05/2012_jeep_wrangler-pic-5043285524509556360-152x114.jpeg

2012 Jeep Wrangler Sport Used Cars in Beaverton, OR 97005

Great Deal
$3,248 BELOW
Instant Market Value of $23,248

Price: $20,000

Mileage: 43,676

Location: Beaverton, OR 97005

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Black Clearcoat Description: Used 2012 Jeep Wrangler Sport for sale - $20,000, 43,676 miles with Steel Wheels, Tow Package
https://static.cargurus.com/images/forsale/2017/01/21/07/00/2016_jeep_cherokee-pic-4414282822735104119-152x114.jpeg

2016 Jeep Cherokee Latitude 4WD Used Cars in Beaverton, OR 97005

Great Deal
$2,552 BELOW
Instant Market Value of $21,552

Price: $19,000

Mileage: 16,986

Location: Beaverton, OR 97005

Average time on market: 30 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Black Description: Used 2016 Jeep Cherokee Latitude 4WD for sale - $19,000, 16,986 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/01/17/18/31/2016_chrysler_town___country-pic-5866341847182737279-152x114.jpeg

2016 Chrysler Town & Country Touring Used Cars in Beaverton, OR 97005

Great Deal
$2,472 BELOW
Instant Market Value of $21,704

Price: $19,232

Mileage: 28,188

Location: Beaverton, OR 97005

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Granite Description: Used 2016 Chrysler Town & Country Touring for sale - $19,232, 28,188 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/02/02/08/30/2011_ford_ranger-pic-8826980201053917508-152x114.jpeg

2011 Ford Ranger Used Cars in Beaverton, OR 97005

Great Deal
$2,895 BELOW
Instant Market Value of $14,895

Price: $12,000

Mileage: 36,382

Location: Beaverton, OR 97005

Average time on market: 42 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Gray Description: Used 2011 Ford Ranger for sale - $12,000, 36,382 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2017/02/14/06/10/2017_volkswagen_passat-pic-2431008712314870997-152x114.jpeg

2017 Volkswagen Passat R-Line Used Cars in Beaverton, OR 97005

Great Deal
$2,794 BELOW
Instant Market Value of $22,467

Price: $19,673

Mileage: 3,879

Location: Beaverton, OR 97005

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Platinum Gray Description: Used 2017 Volkswagen Passat R-Line for sale - $19,673, 3,879 miles
https://static.cargurus.com/images/forsale/2017/02/07/06/57/2014_dodge_challenger-pic-4441561374560900728-152x114.jpeg

2014 Dodge Challenger R/T Used Cars in Beaverton, OR 97005

Great Deal
$2,737 BELOW
Instant Market Value of $23,737

Price: $21,000

Mileage: 41,201

Location: Beaverton, OR 97005

Average time on market: 54 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Bright White Clearcoat Description: Used 2014 Dodge Challenger R/T for sale - $21,000, 41,201 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/02/07/16/2013_jeep_grand_cherokee-pic-8427504217051518675-152x114.jpeg

2013 Jeep Grand Cherokee Laredo 4WD Used Cars in Beaverton, OR 97005

Good Deal
$2,491 BELOW
Instant Market Value of $20,491

Price: $18,000

Mileage: 76,025

Location: Beaverton, OR 97005

Average time on market: 60 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Maximum Steel Metallic Clearcoat Description: Used 2013 Jeep Grand Cherokee Laredo 4WD for sale - $18,000, 76,025 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/09/10/20/2011_ford_f-150-pic-671866325430944790-152x114.jpeg

2011 Ford F-150 XLT SuperCab 4WD Used Cars in Beaverton, OR 97005

Good Deal
$2,062 BELOW
Instant Market Value of $18,062

Price: $16,000

Mileage: 108,107

Location: Beaverton, OR 97005

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Description: Used 2011 Ford F-150 XLT SuperCab 4WD for sale - $16,000, 108,107 miles with Tow Package
https://static.cargurus.com/images/forsale/2017/01/18/06/40/2016_jeep_cherokee-pic-1950526628486698153-152x114.jpeg

2016 Jeep Cherokee Latitude 4WD Used Cars in Beaverton, OR 97005

Good Deal
$1,973 BELOW
Instant Market Value of $21,473

Price: $19,500

Mileage: 9,913

Location: Beaverton, OR 97005

Average time on market: 30 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: True Blue Pearlcoat Description: Used 2016 Jeep Cherokee Latitude 4WD for sale - $19,500, 9,913 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/02/08/18/08/2015_honda_civic-pic-1051254973561817624-152x114.jpeg

2015 Honda Civic LX Used Cars in Beaverton, OR 97005

Good Deal
$1,466 BELOW
Instant Market Value of $16,263

Price: $14,797

Mileage: 12,608

Location: Beaverton, OR 97005

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Modern Steel Description: Used 2015 Honda Civic LX for sale - $14,797, 12,608 miles with Bluetooth, Backup Camera
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Feb 16, 2017
24den10
The dealership always returned my emails and was prepared to work with us when we arrived.
Is this review helpful? Yes | No
Feb 13, 2017
The price went up over 2000 dollars from the ad to the call back.
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Dan, I tried to look you up on our system and was unable to see any communication regarding a pricing change.  Pricing can change but it is usually lower, unless a mistake was made when it was originally entered and the pricing needed to be adjusted.  We are a high volume dealer and publish aggressive pricing online to support our volume sales.  Please contact me so we can discuss further Dave Shappell Internet Sales Manager 503-526-1553
Feb 9, 2017
Great place to Buy a car
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Lawrence, I want to thank you for the 5 Star review.  We appreciate the time and your business!  IF you need anything in the future please let me know   Dave Shappell Internet Sales Manager 503-526-1553
Feb 4, 2017
John was Very kind and helpful. The dealership however, Obviously did not have enough sales people as John was trying to help two or three others, as well as myself. What should have been a quick cash purchase seemed to take Forever.
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

I apologize for your experience.  We are a high volume dealership and staff accordingly but there are times on days like Saturdays where he demand can be greater than our available sales and finance staff.  It is never our intention to have a customer wait an extend time.  Please call me so I can better learn of your details which will allow the management here the opportunity to correct a situation  Thank you Dave Shappell - Internet Sales Manager 503-526-1553
Jan 17, 2017
Bought the car!!! Got it for 7250.00 with 10k miles can't beat that. Good buying experience
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Thank you!  We appreciate your business and the time you took to review us.  If you need anything in the future please let me know   Dave Shappell - Internet Sales Manager 503-526-1553
Dec 31, 2016
called back
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Thank you for taking the time to rate us 5 Stars!  We appreciate your time and consideration.  If you need anything let me know Dave Shappell Internet Sales Manager 503-526-1553
Dec 24, 2016
Good
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Hans, thank you for taking the time to rate us with 5 Stars!  We strive to sell with ethics and appreciate our customers!  Should you need anything in the future, please let me know.  Dave Shappell - Internet Sales Manager- 503-526-1553
Dec 20, 2016
Fast replies, and people wanted to work out a deal. I chose a different model, but they are recommended for prices and negotiations.
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Don, Thank you for the great review!  If you need anything in the future please let me know,  Dave Shappell Internet Sales Manager - 503-526-1553
Dec 6, 2016
Very good, no hidden prices or gimmicks,I did not get the "hard sale" on anything
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

We appreciate your review and thank you fro your business.  If you need anything, please feel free to contact me 503-526-1553 Dave Shappell, Internet Sales Manager
Nov 20, 2016
Even though we were not able to come to a deal on my trade in the dealings were very pleasant and I would revisit again.
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

I am sorry we were not able to work a deal with you.  I would be happy to revisit your information if you are still interested in our vehicle  Thank you for the review  Dave Shappell - Internet Sales Manager 503-526-1553
Nov 18, 2016
Booty
Dealer responded quickly. Was east coast vehicle so I passed.
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Thank you for taking the time to review our store.  I am sorry the vehicle was not what you wanted, you can contact me and let me know your criteria and I will keep an eye out for something that matches  Dave Shappell - Internet Sales Manager 503-526-1553
Oct 17, 2016
Quick and professional.
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Tim, thank you for your review!  We appreciate you taking the time and your business.  Please remember we are here for you after the sale also.  Let us know if you need anything in the future.  Dave Shappell - Internet Sales Manager
Oct 14, 2016
Very nice salesperson. I didn't end up buying there because I found a better price elsewhere, but I would consider looking for a car there in the future.
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Carolyn, Thank you for the review.  I am sorry that we were not able to make a deal but very much appreciate your consideration!  Enjoy your new ride!
Sep 14, 2016
The car we wanted was sold by the time we got there, but we did find a great car that we love
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Barbara, I appreciate you taking the time to review our dealership.  Because we are a high volume dealership we sell a lot of cars and I apologize it was sold when you arrived but am very happy you were able to find a vehicle you love!
Sep 9, 2016
I live pretty far away but the team has been great with my questions. Theybhave a huge stick of wranglers, more than 3 times anywhere near me.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Jeff, thank you for the review!  We do have great inventory and will always work with our customers to answer their questions.  Thank you again!
Jun 24, 2016
Great experience. NW Jeep immediately called and let me know the status of the vehicle and then called again when the vehicle was ready to show. We came in and bought it. The process was quick, smooth and professional. Thanks everyone!
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Thank you for the great feedback!  We appreciate your business!
Jun 21, 2016
Dealer contacted several times. But the interior color was not the one we liked.
Is this review helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Thank you for taking the time to review our dealership.  We strive for excellence!  I am sorry the vehicle had the wrong color interior.  If you haven't bought a vehicle yet, please let me know.  We are a high volume dealership and take in trades every day.  One of those may meet your needs.  Dave Shappell 503-526-1553  Internet Sales Manager
Jun 8, 2016
The communication started out great for a long distance sale, then rapidly deteriorated. We were willing to drive 500 miles to see, and actually drove the 500 miles to look at the car and another. Since the communication stopped, we looked at and bought the 'other' vehicle. Not impressed with the online sales staff or there less than above board communications. They have a lot of room for improvement with internet sale.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

I am sorry for your experience as we had communicated.  Unfortunately you were interested in a recent trade that was still going through our inspection and reconditioning process.  We indicated that this was the case and updated you regularly.  When the vehicle was available I personally took pictures and forwarded them to you and I did not hear back from you again.  We were hesitant to indicate a time when the vehicle would be ready as you were coming for a long distance and did not want you to make the trip and the vehicle not be ready for you to buy.  Again I am sorry for any issues and inv
 More ...
Apr 21, 2016
They got right back to me but by the time I had the time to go see the car it had sold. Their customer service dept. was on top of it and let me know before I drove to the dealership an hour away. Thanks
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Northwest Jeep Chrysler Dodge Ram:

Tim, Thank you for the kind words.  We try our best to be upfront and honest with all our customers.  I am sorry the vehicle was sold but please keep us in mind for future purchases!   Dave Shappell - Internet Sales Manager
Apr 15, 2016
RossJT
5
They were not forthcoming regarding maintenance done to the vehicle prior to going to the sales floor. They used defective refurbished parts that didn't pass the inspection I had done to the vehicle. They seemed to have also added $464 dollars to my loan w/o an explanation. They have not returned my calls of inquiry yet.
4 of 4 people found this review helpful.
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Response from Northwest Jeep Chrysler Dodge Ram:

My name is Dave and I am the Internet Sales Manager here at Northwest.  I am sorry that your experience was not up to par.  Please contact me at my direct line 503-526-1553 so I can better assist you
Apr 4, 2016
good
Is this review helpful? Yes | No
Apr 3, 2016
Very Good follow up, I purchased at another location.
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Feb 29, 2016
Responsive, but NOT annoying
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Feb 27, 2016
Great
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Feb 26, 2016
Finally heard back from them four days later, to let me know it had been sold 4 days earlier.
2 of 2 people found this review helpful.
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Feb 18, 2016
gregheaton
Excellent very excellent
Is this review helpful? Yes | No
Feb 16, 2016
The sales person was OK. Did not like the way we were treated after I told him I was prequalified and did not wish to have credit ran again. Did not buy, but when down the highway where they had no problem doing the deal my way.
2 of 2 people found this review helpful.
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Feb 2, 2016
Eric responded to my request for more info about one of their used vehicles very quickly. He was polite and professional.
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Jan 24, 2016
Dealer was very responsive with my inquiry on this vehicle.
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Jan 24, 2016
they were real nice / Larry
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Jan 20, 2016
Very nice to deal with and helpful
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Jan 11, 2016
Exceeded my expectations. Jeff Elicker was amazing and super friendly. Highly recommend them!
Is this review helpful? Yes | No
Jan 4, 2016
Never been treated more poorly at a car dealership. The sales person was good but the sales manager was a complete jerk. Ive purchased many vehicles over the years and never had someone talk to me the way this person did. Still purchased the truck only because it was exactly what I wanted and a fair price. I would NEVER refer someone to this dealership.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 25, 2015
Sold this vehicle before I got there, will be looking at another after Christmas.
Is this review helpful? Yes | No
Dec 3, 2015
We were working with the dealer on financing and asked them to process the loan through my credit union. There were supposed to be two names on the loan. They told us that the credit union never responded, so the loan was processed through Chrysler at 7.9%. The next day we went to the credit union. The loan request was in the system at the credit union. The dealer had sent through the paperwork to the credit union, but they sent an incorrect amount and it only had one name on it. The credit union had approved the loan at 3.3%. All the dealer would have had to do was reprocess the request with both names and with the correct amount.
3 of 3 people found this review helpful.
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Dec 1, 2015
Even though I purchased the bumper-to-bumper warranty package for too much, my experience here was great. The salesperson, Joel, was personable, answered all my questions, and picked me up at the train station, as I had to take the bus in from Tillamook. Bottom line, I got a car I really love, and feel confident that it will serve me well for a long time!
Is this review helpful? Yes | No
Nov 28, 2015
We have a great experience buying our car at nw jeep Chrysler of Beaverton, every body were nice and helpful, special thanks to Joel Banks and Doug Samson.They really rocks .
Is this review helpful? Yes | No
Nov 16, 2015
The sales manager is absolutely rude! No manners got up from the table snatched my paper away and didn't even say goodbye. The absolute worst service I've ever received anywhere!
3 of 3 people found this review helpful.
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Nov 12, 2015
Great dealer! Very helpful at every step of the process! I will definitely be back when it is time for a new vehicle
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Oct 31, 2015
It was great service. Thanks for your help. I will refer my friends and family to Northwest Jeep.
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Oct 26, 2015
the sales rep was very nice and easy to work with.
Is this review helpful? Yes | No
Oct 22, 2015
The car I was looking at (2006 white Hummer H3) had not been detailed or gone thru (that was not their fault I have been searching for a 2008 Hummer H3 and jumped on this 2006 when I saw it on car guru's). They did acknowledge that the car had two outstanding recalls (which I knew about from my research) and had to get those taken care of at a GM dealership, so that aspect they were being truthful. I asked twice, if my credit had been pulled yet and was clearly told that no it had not. When I got home and checked my credit they HAD pulled my credit. I emailed Rex and the dealership and was told that the credit guy pulled it and he was not aware that he had. Seriously? Then don't answer a question that you do not have the answer to. I got a 2008 Red Hummer H3 with 58,000 miles at their neighbor Beaverton Honda.
2 of 2 people found this review helpful.
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Oct 21, 2015
Good service, no complaints!
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Sep 28, 2015
Relatively low pressure. Not too pushy
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Sep 27, 2015
Sold the Jeep out from underneath me After I had the financing there
2 of 2 people found this review helpful.
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Sep 25, 2015
Never returned my call after making an offer
1 of 1 people found this review helpful.
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Sep 8, 2015
Quick response. Great sales person.
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Sep 6, 2015
Lisa in financing is the best!
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Sep 6, 2015
I bought the car I test drove here, the salesman that helped me, Paul. And his manager were very helpful and knowledgeable, and not much, I felt comfortable buying from them.
Is this review helpful? Yes | No
Aug 27, 2015
Very friendly
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Aug 27, 2015
Dealer responded to email request. Made an appt to view vehicle. Took a test drive. BOOM...bought a new Jeep. Great Deal. Great Company. Will be a repeat customer.
Is this review helpful? Yes | No
Aug 5, 2015
very friendly people, fair price for the SUV and did what they had to too get my business, I bought my rig from them
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May 17, 2015
Very good attitude ! Friendly srvice
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Mar 27, 2015
Thay add insunrance with out ask me first!
1 of 1 people found this review helpful.
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Mar 15, 2015
Lowest online, straightforward jeep pricing.
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Mar 1, 2015
The dealership was extremely busy the day we were there causing a considerable wait to complete the paperwork. Our salesman (Herb) was knowledgable and courteous making the wait palatable.
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Old Dealer Reviews

Feb 3, 2015
every thing went good at NW CJD. Filling out this form is not so good , I do not know why it says " Dealer never responded"
Is this review helpful? Yes | No
Feb 1, 2015
Salesman Paul was always quick to follow-up and nice to work with. Reached a deal on a Friday evening , however the used car sales manager would not accept a deposit to hold the vehicle. I was 6 hours away. Offered a $5k deposit on a $20k car... I was paying cash. These folks should not do Internet sales. STAY AWAY
1 of 1 people found this review helpful.
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Dec 23, 2014
received generic email. This dealer was almost 180 miles away. We ended up buying locally.
Is this review helpful? Yes | No
Dec 18, 2014
Very good and prompt on responding to searches and follow up messages.
Is this review helpful? Yes | No
Dec 3, 2014
Bill F is the only one I would work with as he wasn't pushy.
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Dec 2, 2014
Got back to me quick. Very eager to help me find the right car for me..
Is this review helpful? Yes | No
Dec 1, 2014
Very good
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Oct 21, 2014
They did very well at getting back to me.I believe they did what they could to bring the price down to where I needed it ,but it just didn't work out.
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Oct 10, 2014
email me twice...in contact...
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Oct 10, 2014
The response, the service, the sale, the whole experience was excellent. Highly recommend!
Is this review helpful? Yes | No
Oct 1, 2014
My wife responded to an ad for a vehicle. Don, a salesman, called in response and after a few exchanges of voicemails, I spoke with him. I explained to Don that we had a car in mind and were likely picking it up the next day. He told me, “since this is the end of the month, my manager has made it clear that no reasonable offer will be refused… So we can hit our goals.” Clearly, this is a common line, but he promised to call me the next morning by 10 AM with the details of the vehicle since he was out of the office as we spoke. He was clear that he had a better deal than what I had explained to him. The next morning, I didn’t hear from him, so I sent a text message as we agreed. He directed me to his colleague, John. John called and left me a message, then we spoke by phone. I explained exactly what I wanted and he said he could meet my request. He urged me to go to their website and file a credit application, though I already have an approval through my credit union, claiming he could get a better rate and get the process started in advance. I had let him know I wasn’t willing to buy the car at the advertised price, just as I had with Don. Both assured me they could beat the price and that we’d arrange something for me by the end of work. Now, I have dealt with many car dealers. I have bought several cars. This is my first complaint. The reason I’m complaining is this: Though I filed my credit application at 12 PM, John did not get back to me. I messaged Don to see what is going on after I messaged John. Then John replied to say “Great!” Hours later, no response. Finally, after 6 PM, I got a voicemail as I ate dinner. I sent John the requested information even though it was mandatory on the credit application I completed online. Then, a bit later, he messaged me, again, asking for the same information! At this point, my wife was getting quite nervous and me, too. As of 9 PM, John had ignored my text messages and phone calls, as did Don. I can assume they sold the car, but to handle someone’s personal information in this fashion is absolutely unacceptable. Like I said, this is my first complaint regarding any dealership and I have dealt with truly dishonest people—I consider it part of the deal. But this is the first time someone, let alone two representatives from one company, has handled my personal information so carelessly.
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Aug 12, 2014
Good service
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Jun 18, 2014
Got the deal I found on CarGurus and this dealer was easy to work with and very low pressure.
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Jun 10, 2014
good info. bought car
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May 23, 2014
Easy to work with, no hassles at all. The only thing was, they were so busy that it took a little longer than I wanted but all in all, this is a great dealership.
Is this review helpful? Yes | No
May 13, 2014
They responded with an automated email that stated come in and take a look there was no information on the car. They ended up selling me a lemon. After having the car for one week I am dropping it off this morning to have a new clutch installed. I spoke to the salesman and service manager and both washed there hands of the situation.
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Apr 16, 2014
1 phone call but would not tell me the price of the vehicle wanted me to come down.
Is this review helpful? Yes | No
Mar 29, 2014
Wonderful customer service and the best dealership in town. Thank you again for getting me in the right car!
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Mar 28, 2014
Repeated calls with much confusion in the replies between at least two folks. It was like the internet folks didn't connect with the brick and mortar group.
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Mar 28, 2014
eCornejo
35
Great Staff! Professional and worked hard to provide us the answers we sought on the Vehicle we were interested in. We did encounter some issues where the Secondary Salesman was found to not know too much about the Vehicle we were interested in. Nonetheless, he did work very hard to get us answers to our inquiries. Our Primary Salesman, William Sampson got us approvedfor financing quickly, making our buying experience both comfortable, pressure-free and efficient. We are very happy with the purchase and would have no problem recommending the Dealership to anyone in the Market for a New and/or used Vehicle.
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Mar 23, 2014
excellent
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Mar 21, 2014
courteous and professional
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Mar 15, 2014
One star for inventory only. Lots to choose from but felt like we got the complete bait and switch. inexperienced sales staff, dirty dealership, crappy coffee. We are serious, old ,qualified buyers and couldn't get an old fashioned deal done. Went to another Dealer and left in 2 hrs with a Brand new FORD. KUDOS Suburban Ford!! Northwest Chrysler Jeep did not come close to meeting our reasonable standards. Good Amateur Hour.
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Feb 19, 2014
corricello
Rude and pushy
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Feb 2, 2014
I had a great time there. Everyone was really nice and Vic my salesperson was fantastic to work with.
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Aug 2, 2013
Shannon was great
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Jun 26, 2013
i liked it
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Jan 15, 2013
I had a quick response from dealer.. great job would recommend highly
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Nov 13, 2012
annieburk
Quick response from sale dept. Dealer was too far away to visit.
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Jul 25, 2012
Great dealership, accommodating, friendly, and informative. They work for YOU, great experience, I highly recommend them!
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May 29, 2012
I bought a 2006 Toyota Tundra from this dealer on Saturday. It took 4 hours of negotiating but that is pretty normal. The salesman was great.
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