NorthBrook Auto

8803 Brook Rd
Glen Allen, VA 23060

http://www.northbrookauto.com

Sales: (804) 292-2263

Today 11:00 AM - 5:00 PM

(Closed Now)

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Sales Reviews (30)

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May 15, 2018

Dave

Took a couple of days, but they did answer me. Although they never left a name so I had no idea who I was talking to. Didn't seem very enthusiastic

Is this review helpful? Yes | No

May 10, 2018

GuruWZW3C

Quick reply to email.

1 of 1 people found this review helpful.

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Apr 15, 2018

Shaun

Not willing to negotiate at all, even a little. Decent vehicle but waved off the spray paint covering the undercarriage, what's under the paint? Prices are not great but not totally outrageous

2 of 2 people found this review helpful.

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Mar 8, 2018

Philamental

The dealer was responsive and easy to work with. The car was not 100% as described. I was told that it was 100% stock but when it arrived, I discovered several modifications. Many of these are obvious to anyone who knows anything about cars (catalytic converter delete, aftermarket headers, subframe connectors added, etc). The engine detonates at high RPMs so I had to get it tuned and will need to pull the motor for a rebuild. The reps at the dealer seemed to be upfront but I think that their mechanic either withheld info or is a bit ignorant. Aside from the typical issues of buying a used car, I think the dealership is pretty good and would be willing to buy from them again.

4 of 4 people found this review helpful.

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Jan 22, 2018

Guru5WZPY

I tried to engage and ask for more information about the vehicle. I received what appeared to be a rather curt reply by email telling me to just look at the web site. (The web site I'd already looked at and contacted them through). Given that my follow up query was based on what was on their web site, obviously they weren't inclined to be helpful. I didn't visit the lot or purchase here.

4 of 7 people found this review helpful.

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Jan 14, 2018

Wolf1960

Responded in a quick manner.

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Jan 9, 2018

GuruZP58S

Responded and was courteous

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Dec 26, 2017

Shawn

Automated email follow my inquiry never received any response from the customer service department

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Dec 18, 2017

MIichael

Worst experience ever. Sent two unanswered emails asking for info. No response. Called today and salesman said” we are slammed and have people in front of us. Call back tomorrow”. Would not buy car for half price. Good luck

1 of 2 people found this review helpful.

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Dec 17, 2017

Adam

Wonderful experience!

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Dec 13, 2017

paulci30

Courteous on the phone. Answered all my questions and offered me a fair price for trade in but decided it was too far to drive.

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Oct 13, 2017

GuruDGZB8

Salesman very informative and resourceful

0 of 1 people found this review helpful.

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Oct 11, 2017

Mmoore17

They were helpful

1 of 2 people found this review helpful.

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Oct 10, 2017

Susan

They just said, "Look us up on the web". . no other requested information was given. .

2 of 4 people found this review helpful.

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Oct 2, 2017

Bama3

Question was answered after aday or so.

0 of 1 people found this review helpful.

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Aug 22, 2017

John

Answered my questions quickly and professionally.

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Aug 19, 2017

Wes

Great experience!

1 of 2 people found this review helpful.

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Jul 13, 2017

Jonathan

It was very professional

1 of 1 people found this review helpful.

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Jun 20, 2017

colt_g

Steve was great and very easy to work with!

1 of 2 people found this review helpful.

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May 6, 2017

Porcia

Love it thanks Steve

0 of 2 people found this review helpful.

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Apr 14, 2017

sONYA

The customer service was outstanding, I give them a 100!!

2 of 2 people found this review helpful.

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Apr 8, 2017

sandra

I had a great experience, no problems and Steve worked with my budget so I could get the vehicle I wanted. I didn't get the green jeep but am satisfied with the one I did get. I would go back if I were in the market for another and would tell people about them.

3 of 4 people found this review helpful.

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Mar 30, 2017

George

Very good

2 of 2 people found this review helpful.

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Feb 17, 2017

Dale

The truck bed was very scratched up, I couldn't test drive and the salesman seemed more interested in shooting the breeze with his friend.

7 of 7 people found this review helpful.

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Feb 13, 2017

Awesome service,and I ended up buying the 2008 Cadillac Escalade

2 of 2 people found this review helpful.

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Jan 18, 2017

Chip

They were good

1 of 2 people found this review helpful.

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Jan 2, 2017

Miguel

Response was quick I can't complain at all.

3 of 3 people found this review helpful.

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Aug 26, 2016

Lauren

I was pleased to buy my first car from Northbrook Auto Sales. The gentlemen were kind and helpful.

1 of 1 people found this review helpful.

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Aug 25, 2016

Joe

Good

1 of 1 people found this review helpful.

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Jun 4, 2016

david

Steve, was great to work with! Helpful and knowledgeable! I would buy from them again.

2 of 2 people found this review helpful.

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Read 13 old reviews

May 2, 2016

kamerkel

I worked with Steve at NorthBrook. He was a wealth of information and very helpful with our purchase. The prices were right in line with Edmunds.

2 of 2 people found this review helpful.

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Oct 23, 2015

Tyrone

Great contact

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Oct 8, 2015

wilson

Great pricing on vehicles and quick honest feedback to email questions.

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Sep 7, 2015

sarasusandiane

Great working with Steve at NorthBrook Auto Sales. It was a very easy process, and definitely would recommend doing business. They process from beginning to end was very respectful and definitely the way car buying should be.

1 of 1 people found this review helpful.

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Aug 21, 2015

David

They had what I wanted

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May 19, 2015

lorine

very helpful

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Apr 22, 2015

mike

My dealer was fair duringvthe buying process. The vehicle however had some issues I found out after the purchase.

1 of 1 people found this review helpful.

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Mar 31, 2015

Bill

Responded promptly to email.....had a CARFAX for my review.....didn't buy from them.

1 of 1 people found this review helpful.

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Mar 10, 2015

Jerry

Dealer was easy to talk to and very helpful.

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Jun 6, 2014

adolfo

Great

Is this review helpful? Yes | No

May 6, 2014

Lois

Prompt email received to tell me the car was no longer available

Is this review helpful? Yes | No

Mar 5, 2014

chris

Experience was great. Steve was very informative and other than a few small issues, which Steve made good on, purchase was seamless. Thanks so much to Steve and Tom! Will drive the 300 miles again to purchase another car off of you guys!

1 of 1 people found this review helpful.

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Sep 23, 2013

don

Overall I had a really nice experience in dealing with NorthBrook Auto. Steve and his partner were great, we found a couple small issues on the vehicle I was looking at, and they fixed them immediately, no problems, they even sold me the vehicle cheaper then it was advertised for, they worked well with my schedule coming and going, as they are in Glen Allen, Va. and I'm in Newport News, Va. I feel like I got a good deal on a 2001 BMW X5 for my daughters and I, even my Uncle Johnie was pleased and impressed with Steve and his willingness to make this deal work, and it takes something to impress Uncle Johnie, lol. The vehicle was in excellent condition and drives so well, first day of ownership was today, I drove it home, and so far, I love it....Thanks Steve !

1 of 1 people found this review helpful.

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2016 Subaru WRX Premium Used Cars in Glen Allen, VA 23060

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