North Park Mazda

9333 San Pedro
San Antonio, TX 78216

Sales: (210) 899-5025

Service: (866) 249-1743

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 3, 2017
I was contacted by this dealership and made an appointment to test drive. The test drive was scheduled at the same time as a Mazda party which meant there was some chaos parking and getting the car ready to drive (it had been blocked by party attenders). They were a little heavy handed in the 'must buy this car today because there are 2 people in the parking lot waiting for it' which was unnecessary as I was going to buy the car anyway but wanted a day to consider it. They compromised and allowed me to take the car home and come back the next day to sign the paperwork. Overall it was a good experience (as good as buying a used car can be). :-)
Is this review helpful? Yes | No
May 2, 2017
I ended up going with another vehicle but they contacted me right away and were very professional.
Is this review helpful? Yes | No
Aug 18, 2016
This deal started on-line and out-of-town with a dealer I had never even heard of, yet clearly remained transparent throughout. We did the entire deal over the internet, a first for me, and they were prompt and complete in these negotiations, with no "small print" excuses. Fine, so the on-line experience is ok, now for the dreaded showroom experience! Upon arrival at the dealership they were ready, had the paperwork completed, and were very friendly. They were also patient with me, fully answered all of my questions, spent a great deal of time (that I needed) showing me all of the intricacies of the somewhat high-tech gadgets the unit contained, and went step-by-step through all of the transaction numbers and nuances, and were as professional as you might wish a car dealer to be. I think I got a great deal, superb service, and North Park Mazda is by-far the best car dealership I have ever dealt with. The only reason I do not recommend them any higher is that I do not have the skills to so do, and we are already at the top of the scale. I mean that!
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 15, 2016
Since I was the one asking for info, I was very pleased with the response time and with no added pressure on anything else with my inquiry.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 30, 2016
It they sold the car I wanted the night before. Salesman were great!
Is this review helpful? Yes | No
May 9, 2016
Helpful and to the point
Is this review helpful? Yes | No
Feb 24, 2016
Wonderful
Is this review helpful? Yes | No

Response from North Park Mazda:

Thank you for the review!
Jan 25, 2016
happy_1234
No high pressure sales people. Genlemen and ladies everyone.Thanks for the great service
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from North Park Mazda:

Thanks for the review and your business.
Oct 10, 2015
Very nice environment. Seemed fairly relaxed at first. Know your stuff and what you want going in. If they try to sell you anything extra research it yourself don't take their word for it.
Is this review helpful? Yes | No

Response from North Park Mazda:

Brad, thank you for the review.  Please let us know if you had an issue with an individual everything should be very transparent.  Thanks Jeff Ravlin 210-253-3300
Sep 30, 2015
Responded great at first and then quit returning calls
0 of 1 people found this review helpful.
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Response from North Park Mazda:

Steven, I'm sorry to hear this, is there something that I can help with?  Please call me at 210-253-3300 Jeff Ravlin
Aug 29, 2015
Quick response to my inquiry, punctual to the appointment to test drive the vehicle, great trade in value of my old car. They got me a better finance than what I was taking in from my bank. I drove out of there in less than 2 hours
Is this review helpful? Yes | No

Response from North Park Mazda:

Diana, thanks for the review and your business.  We do our best to provide excellent customer service at North Park Mazda.
Read 17 old reviews
Jul 24, 2015
Not willing to budge a dime lower than internet pricing!
0 of 1 people found this review helpful.
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Response from North Park Mazda:

Megan, we do price our vehicles based on market value and then "post" the price to eliminate haggling.  If you would like to give me more details on a specific vehicle you were looking at I would be happy to look into it further, jravlin@npmazda.com
Apr 15, 2015
2012 Nissan 370Z Touring. Drove to San Antone from Houston to look at the car. Internet salesman A.J Ortiz was wonderful and diligent. They got me out the door at a great price and as quickly as possible. The car was clean and in great condition as stated so i took it home, happily. However, they listed it w a sport package and that was not the case, but were not charging the extra couple grand. But i already knew that. Pleasure working with these gentlemen. I am in love with the car.
Is this review helpful? Yes | No

Response from North Park Mazda:

Cherie, thanks for the review and coming all the way from Houston for your car.  A.J. does great and we make sure that all of our vehicles are inspected and cleaned up prior to sale.
Apr 2, 2015
Worked with me and got me in the car I wanted. Very courteous and generous services, would recommend.
Is this review helpful? Yes | No

Response from North Park Mazda:

Thank you for the review and the recommendation.
Mar 12, 2015
The sales man over booked himself. The model i inquired on had sold and wasnt advised. I ended up buying a certified car and had to take it back on day 3 to get serviced for shocks. The shuttle guy forgot to pick me up at my work and finally showed up 2 hours late.
Is this review helpful? Yes | No

Response from North Park Mazda:

Joann, we are sorry to hear about this.  Please make management aware so we can make sure the shuttle scheduling is kept on time.
Feb 14, 2015
Great staff, great deals, great place to buy.
Is this review helpful? Yes | No

Response from North Park Mazda:

Tony, thanks for the review we appreciate it.
Feb 3, 2015
Sales person was nice enough but financing took several hours. As soon as I was ready to walk out, they had my financing form, kind of sleezy
Is this review helpful? Yes | No

Response from North Park Mazda:

Doerte, thanks for letting us know that it took too long in financing.  We have made some changes to speed up that part of the process.
Jan 31, 2015
Pleasant salesman and helpful
Is this review helpful? Yes | No

Response from North Park Mazda:

Frank, thank your for the review.
Oct 22, 2014
Great customer service and follow up!
Is this review helpful? Yes | No

Response from North Park Mazda:

Philip, we are happy to hear you experienced great customer service.
Oct 8, 2014
Have not taken a chance to reply to emails, or range a visit, but so far feel very welcomed
Is this review helpful? Yes | No

Response from North Park Mazda:

Mariel, we are happy to hear that you feel very welcomed.
Apr 3, 2014
Contacted by email but the car was sold when I got there.
Is this review helpful? Yes | No
Mar 10, 2014
Although I did not purchase a vehicle, it was a good expereince and the salesman (Brian W.) was knowledgeable and professional.
Is this review helpful? Yes | No
Oct 4, 2013
Kind and courteous employees. I loved my car buying experience
Is this review helpful? Yes | No
May 21, 2013
Worse dealership ever doesn't deserve even one star. I ended up calling the dealer myself because I didn't get a response from the internet sales person. My husband and I go by not even 30 mins after I called and then the manager says the vehicle is already being held for someone else. The service was terrible. We had to find a salesperson to help us and then he gives us to another salesperson. We were given the bait and switch the next day because the salesman calls and says to hurry to the dealership because the vehicle was now available. Well, when we get there the salesman shows us the vehicle and we actually test drive it, just to find out that the vehicle isn't available after all. Then he tries to get us to buy a mazda or any other vehicle that is on there lot. The salesperson didn't even take in to consideration that my husband works nights and was losing sleep just to be there. Just an overall terrible experience.
Is this review helpful? Yes | No
May 12, 2013
reliable and willing to assist
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May 1, 2013
contacted several times
Is this review helpful? Yes | No
Dec 18, 2011
i went to the dealership, and the vehicle was sold
Is this review helpful? Yes | No
May 24, 2011
Brian Williford and Steve Hernandez got us a good deal. Though difficult, I would probably pick Steve the next time we need a deal
Is this review helpful? Yes | No

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