Mercedes-Benz of Des Moines

9993 Hickman Rd
Urbandale, IA 50322

Sales: (515) 216-4675

Service: (844) 338-8750

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2015 GMC Acadia SLT1 Used Cars in Urbandale, IA 50322

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2011 Mercedes-Benz GL-Class GL 450 Used Cars in Urbandale, IA 50322

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2015 Mercedes-Benz GLK-Class GLK 350 4MATIC Used Cars in Urbandale, IA 50322

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2014 Hyundai Santa Fe Sport AWD Used Cars in Urbandale, IA 50322

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2013 Mercedes-Benz E-Class Used Cars in Urbandale, IA 50322

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Mileage: 66,418

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Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 Mercedes-Benz E-Class for sale - $21,866, 66,418 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 8, 2017
candybluebar
Excelent patience and kindness, although i doesn’t have the car title since i bought it
Is this review helpful? Yes | No
Nov 8, 2017
U510024
This dealer returned my email the next day for a vehicle inquiry. They told me the car was getting fixed and they would contact me once it was done. I ended up having to message them on the status. The car was released from the shop and sold before I even knew it was done. I gave them a 2 star for an ok next day response but poor follow-up after that.
Is this review helpful? Yes | No
Nov 6, 2017
Called to purchase. They said if I could put $4000 down it would be mine. I said yeah, no problem. Then they said they could not because they had to inspect the Van ? Then they did not answer the phone for a few days. They called me the next week to say, sorry not available anymore... in reality, they had someone on it, but kept me as a backup.. then disposed of me once they sold it to someone else... Strange behavior for a mercedes dealership.
Is this review helpful? Yes | No
Oct 2, 2017
Contacted the dealer on Sunday (9-26-17) via the internet and requested the Carfax report. The report was e-mailed to me Monday morning by a internet salesman. We exchanged e-mails during the day and by that afternoon they accepted my offer. Set up a test drive for Thursday and when I arrived ( I live in Minnesota ) the vehicle and salesman John Cameron were waiting at the door. The vehicle had nearly a full tank of gas and had been spotlessly detailed. John answered all my additionally questions and when I had a service record question he got the service manager to speak with me. Never felt any pressure and I would recommend this dealership to others. I would say the entire process was seamless had there not been a financing issue. (My bank said they did not receive the purchase agreement, and the dealership said they had conformation it had been sent). Therefore, I cannot hold this against dealership.
Is this review helpful? Yes | No
Aug 22, 2017
very crappy service called and set up appt sold the suv before our appt 0 stars dealer
1 of 2 people found this review helpful.
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Aug 5, 2017
Hermanator013
Good
0 of 1 people found this review helpful.
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Jul 20, 2017
The vehicle I was interested in was sold, but the vehicle still shows up on online vehicle searches. When called all I was told was it sold. They Did not seem interested in business.
0 of 1 people found this review helpful.
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Jan 25, 2017
good
0 of 1 people found this review helpful.
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Dec 4, 2016
Good response from this dealear.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 9, 2016
Quick response, helpful
Is this review helpful? Yes | No
Sep 16, 2016
Response was great as was follow through....
Is this review helpful? Yes | No
Jul 28, 2016
Never made a connection with their contact person but that was no fault of theirs....a lot going on with us.
Is this review helpful? Yes | No
Jun 9, 2016
Alen Zenkovic not only helped me via email, but he was very kind to help us once we reached the dealership. We took the vehicle for a test drive. It had MORE THAN HALF A TANK OF GAS!!! This almost NEVER happens when you take a vehicle for a test drive. That, in itself, gets the dealership a minimum of 3 stars. The vehicle was also spotless inside and out. A much better experience than what we had at another dealership in Coon Rapids, IA. THANK YOU, ALEN!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 3, 2016
They called once. They wasn't supposed to call me back they never did. I finally called them I was told he was working with another customer on the car by email so I just dropped it
Is this review helpful? Yes | No
Apr 25, 2016
Awesome
0 of 1 people found this review helpful.
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Mar 9, 2016
Sctienken
Excellent
0 of 1 people found this review helpful.
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Feb 3, 2016
It's was a okay first time. Felt a bit pressured as the car was scheduled to be sold to another dealership the following business day. I only had a day to choose whether I was able to buy the car or not.
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Jan 15, 2016
Dealer very responsive and helpful, providing us with photos, etc.
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Read 7 old reviews
Sep 16, 2015
Very thorough, customer orientated service.
Is this review helpful? Yes | No
Sep 14, 2015
After contacting they found the car listed wasn't able to sell based on inspection. You would think this should have been done before listing the car so I wouldn't have to go to the trouble of waiting my time.
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May 11, 2015
They've been fine, very pressing with emails, I think I received 3 or 4 in the first few days. It got a little irritating when I said I was just looking but won't be buying until the end of the year.
Is this review helpful? Yes | No
Apr 12, 2015
Very good sales people that will work for you to make great deal!!
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Aug 21, 2014
Horrible horrible experience. They treated us like we were in the wrong place. Im not sure if its because we're minorities, not buying a benz or bmw, or look like we couldn't afford whats on their lot. They did not seem to care about us as consumers, we only did business with them because this was the only vehicle on the market my wife wanted, and with the price and options we couldn't pass it up.
Is this review helpful? Yes | No

Response from Mercedes-Benz of Des Moines:

Hello Jsean,
Thank you for choosing Mercedes-Benz of Des Moines, we appreciate your business.
We strive to provide an outstanding customer experience for all of our customers, and apologize that we did not live up to that in your case. I would like to learn more so that we may avoid situations like this in the future and use it for training purposes. Please contact me at your convenience.
Sincerely, Ed Collinet, General Manager.
Jul 27, 2014
A good experience, no pressure, very courteous.
Is this review helpful? Yes | No
Jan 17, 2012
If you are looking for a new or used BMW buy from this dealer. You will be very happy! [I was not paid to write this review, some things just need to be stated straight forward and up front]
Is this review helpful? Yes | No

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