Luxury of Queens

3513 Steinway St
Long Island City, NY 11101

http://www.luxuryofqueens.com

Sales: (347) 736-9730

Today 10:00am - 7:00pm

(Closed Now)

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Sales Reviews (23)

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ATinBK

Aug 2, 2017

Sent message through CarGuru inquiring about a specific car. Never heard back. Nonetheless, I visited dealership (because I live only a few miles away). Salesperson was very nice, although he didn't appear to be aware that the car had an issue (which I discovered at the dealership). No pressure.

Is this review helpful? Yes | No

Guru9BMN2

Jul 17, 2017

I didn't buy the car. But the experience was positive. The seller was very helpful. No games, no tricks. I may go back to check another car in the lot.

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Raymond

Jul 13, 2017

Courteous service. No pressure tactics. Honest and straightforward communication.

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Ashley M

Jun 25, 2017

This dealer was very professional and friendly. Probably the best used car dealer I have ever encountered. My sales associate was Carlton Edwards. He was straight forward, honest, and trustworthy which says a lot about a car salesman. I had an issue with my vehicle and the dealer did the right thing and fixed it no questions asked. I would absolutely return and recommend them to friends and family.

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davidmauka

Jun 10, 2017

Quick response and good, polite communication.

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Gregory

Jun 7, 2017

Very good

0 of 1 people found this review helpful.

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Response from Luxury of Queens:

Thank you Gregory for a favorable review. We strive to make each and every customer happy purchasing a vehicle from us. Hope to hear back from you in the near future

Joseph

Jun 6, 2017

These guys made a dream come true for me. Thank you Carelton

Is this review helpful? Yes | No

Vaughn

May 6, 2017

Purchased a great car from these guys 2009 Lexus es 350 the process was simple the customer service was great and most of all the car is great thank you guys... shout out to Lenny.

0 of 2 people found this review helpful.

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Jamal

Mar 14, 2017

Biggest waste of time ever. Allowed me to setup pre purchase inspection to then tell me that the vehicle was on hold.

5 of 7 people found this review helpful.

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Response from Luxury of Queens:

My apologies Mr. Jamal. We have a few sales associates and unfortunately there seemed to be a mix up. We normally require a deposit in order to place a vehicle on hold and in this case you didn't leave one. We pride ourselves in excellent customer service and the last thing we want is an unhappy customer.

Sheldon

Mar 12, 2017

Good people to deal with

4 of 4 people found this review helpful.

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Response from Luxury of Queens:

Thank you Sheldon. Customer satisfaction is our top priority and we're glad you had a good experience dealing with the Luxury of Queens family

Ronnie

Feb 24, 2017

Carlton Edwards was awesome as a salesperson. I purchased a used 2003 Honda Accord Coupe and he went out of his way to assist me. The car was a good deal with low mileage and he helped me reach my final decision. The car had a slight damage in the front bumper..he even assured me to get that fixed at a future date at a nominal price. A very helpful salesperson and I will go back to him for future trade in and buying a new vehicle.

2 of 3 people found this review helpful.

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Response from Luxury of Queens:

I'm extremely humbled by your favorable review. Whether I'm selling a $3,000 car or a $90,000 car I treat everyone with the same level of professionalism. Thank you for allowing me to sell you a vehicle without the hassle of being shady or dishonest.

Daniyal Ali

Feb 13, 2017

Nice people, friendly environment and excellent service. Carlton and the team did a good job helping me get in my new car. I didn't have to deal with any problems at all. They have the best interest for the customers as they achieved to get me the best deal possible. Definitely a dealership to visit if your looking for a new car!

0 of 1 people found this review helpful.

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Response from Luxury of Queens:

Here at Luxury of Queens we work as a team to ensure every customer has a hassle free car purchasing experience. Happy to serve you ;-)

Glenworth

Jan 26, 2017

Friendly staff and willing to help.

2 of 2 people found this review helpful.

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Response from Luxury of Queens:

I'm glad you had a good experience with our dealership and I hope you come back soon

Ramsey56

Dec 12, 2016

I was a little apprehensive about dealing with them because of the bad time I had with a previous dealer, but when I spoke with Carlton and then met with him I felt reassured that I was in the right place. The best thing I liked about them is that I felt them to be honest with me and the environment wasn't stressful. They didn't push me they allowed the vehicle to sell itself. Ralph took care of my concerns also he as well as Carlton and Freddy were very professional. I definitely will recommend them to someone else.

10 of 10 people found this review helpful.

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Response from Luxury of Queens:

First and foremost I'd like to thank you for purchasing a vehicle at our dealership. Most people know what vehicle they're interested in buying once they're on the lot. Why not give the customer a few moments alone with the vehicle so they can get a feel for it. Hassle free! Hope you enjoy the vehicle Ramsey

phil

Nov 15, 2016

Frank made it possible for our charity which feeds he homeless and much more to be able to do what we do in a virtually new and reliable van for a long time to come. Raymond our salesman was friendly, answered any and all questions and streamined the paperwork for us. We traveled from nj twice and it was well worth it. Id recommend this place to anyone.

7 of 7 people found this review helpful.

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Response from Luxury of Queens:

Thank you Phil. It means a lot to us. Feeding the homeless is a selfless act and the fact that we sold you a vehicle that's being used to do so makes us very happy. We're honored by your review.

Rodney

Sep 6, 2016

I haven't talk to anyone yet, but I'm very interested in the 2011 BMW

2 of 7 people found this review helpful.

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Response from Luxury of Queens:

You're welcome to stop in anytime and one of our friendly salesmen will gladly help you select a vehicle.

Sep 1, 2016

Great

3 of 3 people found this review helpful.

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Response from Luxury of Queens:

Awesome!!!

william

May 15, 2016

professional

3 of 3 people found this review helpful.

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Response from Luxury of Queens:

Thank you William, that's what we strive for

Vickie

Mar 19, 2016

didn't send pictures as requested only sent an email

1 of 3 people found this review helpful.

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ROLAND

Mar 11, 2016

I ended up not buying a vehicle from Luxury of Queens, but they were excellent to deal with. Carlton and Frank were upfront, honest, and full disclosure. Can't ask for anything more.

7 of 7 people found this review helpful.

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Kevin

Mar 9, 2016

Carlton and Frank were very respectful and acted upon very professionally. They had nothing to hide and Frank calmly claimed what he could and could not do. Even though I did not buy a Lexus from their lot -YET, I knew I wasn't going to get charged for hidden fees. Their car lot was very tight in space, but what do you expect, its NYC.

7 of 7 people found this review helpful.

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Response from Luxury of Queens:

Thank you Kevin. Frank and I want each and every customer to walk away feeling like their questions were met with full disclosure and honesty.

Pepe

Mar 3, 2016

I called the dealership an ask for Freddy, I had inquired about Abe E350 4 Matic Sport on the dealership stock per CarGurus. I was told Freddy no longer works there. The sales person, I believe named Steve put me on hold and hang up on me. I called again an was put on hold and hang up again. This to me is an Omen, for me this was a waste of my time an effort because I'm on the market for this car.

4 of 5 people found this review helpful.

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Response from Luxury of Queens:

Pepe unfortunately Freddy is no longer employed with us and we don't have anyone on our staff by the name of Steve. Being rude or dismissive to any customer is not acceptable and as you can see by our reviews we're overwhelmingly friendly and attentive to our customers.

Gary

Jan 3, 2016

Great

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Read 11 old reviews

Jorge

Dec 23, 2014

Go see FREDDY is you're looking to buy He will definitely let u know what's what.... very helpful from start to finish

1 of 1 people found this review helpful.

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Renata

Nov 19, 2014

Great service!

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Josue

Sep 20, 2014

love dis dealer best dealer ever

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Aug 14, 2014

Quick responded, unprofessional, the Boss is so dishonest, he changed final price while we bring him the bank check for closing...and luckily later on found this #1267 has declused from BMW due to the roof damages even has repaired.

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Dom

Apr 22, 2014

They respond but not to your specific questions about the vehicle.

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Zhou

Sep 2, 2013

Good

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Andrew

Aug 29, 2013

out of the park - sloppy

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Manish

Mar 13, 2013

quick response!!

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Edwin

Oct 20, 2012

Went to the dealer. Excellent service. Didn't buy a car though

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Manuel

Jun 14, 2012

The guy was nice, but they didn't have what I was looking for.

Is this review helpful? Yes | No

david

Apr 19, 2012

No response, price of car was silly and no CPO? No way

Is this review helpful? Yes | No

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