Lia Honda Albany NY

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Express Service, Certified Used Dealer, Internet Certified, Customer
Appreciation Days

1258 Central Ave
Albany, NY 12205

Sales: (855) 415-9775

Service: (518) 641-1891

Today 9:00am - 8:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 2, 2017
They gave me a great price for the 2017 CR-V EX but were not able to offer a good enough price for my trade-in (didn't even math KBB's value).
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Aug 27, 2017
I met with a specific car salesman who was referred to me by someone who had dealt with this dealership previously. I am still in touch with him and over all my shopping experience over there was pretty good. No pressure.
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Jul 19, 2017
Great service.
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Jun 18, 2017
I would strongly advise purchasing your car elsewhere, unless you want to a. pay more for your vehicle, b. get jerked around and have your time wasted, c. have zero flexibility or accommodation. I loved it, so I went to test drive this pretty little lady. I was instantly greeted with an abrupt statement that the dealership would be nearing closing, an hour and a half away. I asked to test drive the car and was told to make it quick, as I was told again that the dealership would be closing. I took a 5-7-minute test drive and as I expected, the car was just what I was looking for. They were asking $14,995 for it, but I wanted to anchor low and see where the salesman met me. So…I offered $12,000. He laughed and pretty much said there was a snowballs chance in hell to get the car at that price, but that “he would see what he could do”. He came back about 10 minutes later and said that the best they could do was $14,250 because they owned the car for $14,000 so at this price they would only be making $250. Frustrated I left. Now I should have let that car go when I walked out of the dealership, but I just couldn’t. To my surprise, just two days after my test drive trip to the dealership the price was reduced by $1,000. So now the car was listed at $13,995. Surprising considering what I was told on Sunday by the salesman. I had to take another shot at negotiating my price. So I went in again. I offered $13,000. I was told much the same thing as before, they paid $13,972 for it so they would be losing money. Except this salesman, because I refused to even make eye contact with the previous shmuck, showed me the cost sheet for the inventory. I respected that there was actually a piece of evidence. So I requested a breakdown of numbers and decided to put a deposit down to hold the car. I spent nearly two hours in the dealership that day working through paperwork and such. Everything was peachy with the new guy, or so I thought. I needed to come back with my husband who had part of the payment and I had the other part. We also needed to get him on the title. Here is where it goes downhill…My husband is in the Navy and his driver’s license is expired since he hasn’t been able to go back and renew his license in his home state (damn deployment and serving our country). So we were told that he needed 6 points of ID for New York State, but since it was “illegal” to copy the military ID we couldn’t count that as one. Incredibly confused and a bit cautious, we sought advice on which documents they would except and moved to the next piece of business. We presented a bank draft from a very widely known military credit union as majority payment. Initially we were told that they would accept the bank draft, but after the salesman left to go ask, what we thought was a question about ID, he came back and said that the bank draft would not be accepted. We were told that this is company policy. He said we could however, of course, finance through the dealership. Once we rejected that option, we said we could also exchange the bank draft and get a cashier’s check because they would gladly accept the cashier’s check. Confused and a bit pissed off, we left. My husband called the bank that issued the draft and asked them if they had ever heard of a car dealership or anyone for that matter not accepting bank drafts. They were just as confused and said that it sounded very suspicious and strongly advised us to take our business elsewhere. They explained that the bank draft was essentially the same as a cashier’s check so it didn’t make sense. Curious, the next morning I decided to call another Lia dealership, one that was closer to the military support site to ask if they accept bank drafts and test the “company policy” around not accepting drafts. Sure enough…they DO accept drafts. So…now I am incredibly angry. I begin looking for cars elsewhere, but because I put a deposit down on the car at Lia of Albany, I keep in my back pocket. I told the salesman that we were sending back the bank draft and requesting a cashier’s check, which would take a couple weeks. He said we had until the end of June. I wanted to make sure I had a car before I told this guy to “stick it”. I am excited to report, we did find a car from a wonderful dealership! Ironically, the salesman text me to follow-up on the check the day after I purchased a car from another dealership. I very professionally told him that “due to the lack of flexibility and understanding” we decided to purchase our car elsewhere. He still contended that it was company policy not to accept bank drafts, at which point I concisely stated, “that is interesting because I spoke with another Lia site who was happy to take our bank draft”. The response… “I have no clue as to that”. The moral of this incredibly long story…don’t waste your time here! Or ask yourself if you are ok supporting a business that makes it so difficult for military families to purchase a vehicle.
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May 9, 2017
Brooke's quick response to my inquiry was appreciated, and Wayne (sales rep) was kind and courteous before, during and after the test drive. Brooke and Wayne earned FIVE stars. HOWEVER, the bottom line - the deal offered to me - was awful. Not even close to what I wanted. Their offer wasn't even $400 off the listed price. (My friend bought the same vehicle new and got $8000 off the sticker price.) I went to Lia Honda in Albany looking to buy a vehicle, and was ready to, but, I'm no fool so I thanked Wayne for his time and walked out. My advice: go elsewhere if you're smart and don't want to get ripped off.
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Nov 26, 2016
They responded quickly to my inquiries. Although the vehicle I wanted was sold tge same day to someone else, Diane was very responsive. The dealer fees appeared to be quite competitive.
0 of 1 people found this review helpful.
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Nov 22, 2016
They were very professional but did not have the vehicle that i was looking for on their lot, but said they would let me know if one came it
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Jul 7, 2016
Answered all questions quickly and honestly. Would definitely be happy to deal with them again.
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Jun 28, 2016
They knew I wanted the car. I offered to put money down and drive quite a distance to get it contingent on test drive. They didn't accept my deposit and sold it before I could get there. Good thing I called before going.
2 of 3 people found this review helpful.
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Jun 4, 2016
They were good not pressure to purchase car just was not what we were looking for since purchased another one.
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May 4, 2016
Friendly and fast treatment. We made our test drives without the salesman (Jason) along. He listened to us and did not use "hard sell" tactics. He gave a discount. The car was a well maintained lease vehicle. Lia made any corrections, found financing, and did all the paperwork without any fuss or problems. The car was ready to pick up in less than a week and we are happy with it.
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Apr 16, 2016
Contacted several times, nice people
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Jan 4, 2016
Lia is fast to contact you back, but they are just wanting your money. Explained to the sales man what I wanted, he didn't acknowledge it, I had to repeat myself, no this is what I want. Also gave me 50% of what my car is worth!! Very pushy at this point and not interested in the facts (kbb value, etc). They JUST want a sale. Inconsiderate and don't listen...very one sided dealership in my experience. Do your homework and dont let them tell you the facts---they dont care and they simply won't if its not beneficial to them. Classic no-nos in selling cars. Don't trust them at all.
3 of 3 people found this review helpful.
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Read 5 old reviews
Oct 6, 2015
Salesperson David Hallenbeck was excellent to deal with,
1 of 1 people found this review helpful.
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Sep 17, 2014
Good stock
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Aug 27, 2014
I was told at Lia Albany that if I found a vehicle at another Lia dealership, it could be transferred to the Albany dealership free of transfer charge so I could pick vehicle up more easily. Not true!
1 of 1 people found this review helpful.
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Jul 29, 2014
Camren was wonderful to work with. He did all that he could to get us in a vehicle we were happy with. Financing was our only issue which had nothing to do with him.
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Jul 19, 2012
Sales rep was good, but all of the cars I wanted to look at were in accidents. They do free car faxes though, which helped narrow the selection.
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