Lexus of Cool Springs

1636 Westgate Cir, Brentwood, TN 37027

Sales: (615) 410-2430

Service: (855) 876-6146

Today 9:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 18, 2017
Cn6250
Friendly, helpful staff. Car was already sold.
Is this review helpful? Yes | No
Apr 13, 2017
The sale rep, John Bowtie Barnett and the coordinator Krista Conway were excellent communicators. I purchased the vehicle form Florida. They quickly sent me vehicle photos and went waaaaaaaaaaay out of their way to work with a local friend for a test drive and then delivered the car to my son who attends university in Nashville. They need to fix that mold and make some more car sales professionals like these two.
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Apr 8, 2017
Awesome people. Really friendly
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Mar 28, 2017
Told me that they had received my Gmail and that they would call me the next day only not to so i call and they said that the car was already sold
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Mar 21, 2017
Great communcation!
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Mar 20, 2017
Thomas yes thay d id call me verry fast, when i was on my way down to cool spring that call me snap said that the was sold,so i did not get that Grate Deal 2013 Benz C class C 250 Sport so i will wait till may or june. so THANK anyway.
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Mar 15, 2017
cooper_2286
v.good
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Mar 8, 2017
Good dealership, very professional.
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Mar 3, 2017
I love the sales people of Lexus in cool springs they try to work with you as best as they know how I haven't got my car yet but I know they are working the best they can to get me into something that I like and can afford I appreciate y'all thank you
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Feb 22, 2017
jcwoodard
Great experience. I will buy again.
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Jan 24, 2017
Great salesman! John "Bow Tie" Garrett was spot on! Very caring and attentive! Made me feel as though he wasn't just trying to sell a car. Very personable guy. Although I did not make my purchase with John, I've bragged about his professionalism and his service and when I am ready to upgrade my Lexus, I'll be sure to give John a call because he did his best to make it happen!
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Dec 1, 2016
Very nice and low pressure
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Nov 1, 2016
Didn't care for the pushy salesperson who also started out by belittling my current car brand's dealership (Infiniti), with whom I have only had positive experiences.
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Oct 26, 2016
My heros. One of the best car buying experiences I have ever had. Service is great. At Lexus they make you feel so welcome. Newt really worked for me and got me a great deal.Thanks so much guys.
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Oct 7, 2016
Bryan Lee was excellent. Great customer service and follow-up and follow through.
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Jul 16, 2016
It was great they were very accommodating to me. I got exactly what I was looking for and they worked with by banker to get me the car I wanted.
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Jul 11, 2016
The response was quick and polite, although the car had already been sold to someone.
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Jul 2, 2016
Great experience
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Apr 29, 2016
My wife loves the car customer service was Grrrreat Thanks Again Ms Bonnie
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Mar 20, 2016
Awesome Dealership. Bonnie is top notch!!! Outstanding customer service.
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Feb 3, 2016
Exceptional experience!
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Jan 27, 2016
The best car buying experience I've ever had. The internet sales people got back to me within a couple of hours and the car and price were as described. Dealership was straight forward and accommodating.
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Jan 12, 2016
Sales Consultant called, and kept in contact, sold vehicle before I had chance to view. Kept me informed the whole time.
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Dec 19, 2015
Very helpful. Responded right away with answers to questions. Highly recommended
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Oct 21, 2015
brick0036
Car had a lot of issues, Canadian instrument cluster (which I was told by another dealer had to be replaced before being sold) 4 scanner codes. One related to computer replacement and other related to the traction control. I would have thought the car would have had those issues resolved before being sold at a Lexus dealership.
1 of 1 people found this review helpful.
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Oct 1, 2015
frank was great .waiting to hear from him when he gets a 470 in the color we like .
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Sep 29, 2015
Great experience. Jack was very patient and understanding.
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Sep 18, 2015
Absolutely great experience from the Lexus of Cool Springs.
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Aug 14, 2015
Thanks
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Jul 30, 2015
Drove from Oklahoma to Nashville to pick this car up. Car was as described. In my opinion, this dealership went WAY above and beyond our expectations. I feel like our deal was considerably more than fair. Lexus of Nashville had offered a warranty that they discovered was not available on the car after we brought it home. They contacted us immediately and corrected the issue with a fantastic warranty option that they consumed the additional expense on. Highly recommend Bonnie, Brett and the Used Car Manager Charlie Cleaver. Great people with exceptional integrity. Sounds crazy but I would drive 10 hours again to purchase a vehicle from Lexus of Nashville. If there were 6 Stars they would receive it.
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Jul 16, 2015
GOOD EXPERIENCE. Brett was nice along with everyone I met. Overall nice fast process.
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Jul 13, 2015
Great cars and great customer service. 100% satisfied!!!
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Jul 2, 2015
Brett was very prompt in returning my email. But I did not actually get to buy the car from them. I decided to hold out a little longer for my own reasons. But I would definitely buy from them when I'm ready
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May 28, 2015
Excellent correspondence.
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Read 15 old reviews
Jun 23, 2014
Very Good, responsive and pleasant
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Jun 9, 2014
Good dealership. They take the time to reach out
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May 14, 2014
Zantac
5
Bob is the pre-owned manager and will flat out insult you if you try to negotiate a price lower than he is willing to take for the car. "You don't appreciate what I do" he says. "I turned down 80 cars from auction last week because they didn't meet my standards." Basically his motto is to treat the customer like a complete idiot. Talk down to them. Will not deal with them again.
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Dec 10, 2013
Very easy to work with. If buying a car can be a pleasant experience this would be the best I have had in a long time.
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Dec 9, 2013
Bought the car. Great guys.
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Dec 8, 2013
Dealing with Lexus of Cool Springs was one of the best car buying experiences we've ever had!
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Jul 27, 2013
Searched on line..sent an email...used car rep. Responded very quickly...met with sales...knowledgeable, friendly, nice people...didn't have a car for me....
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Jul 8, 2013
Unforutnately, we couldn't work out a deal.
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May 11, 2013
Immediate response by Greg @Lexus. 4 calls made same day. I asked if vehicle had any hail damage, scratches, dents, or has had any prior body work-repaint and was told NO! Vehicle in fact had been repainted poorly with visible sandmarks, dirt in paint and runs. 18 total hail dents. (3) different brands of tires on vehicle,(Falken, Fisk & Continental).Tires all @ 3/32 tw. Was told by Greg that tires had 60% remaining tread. Vehicle has 39k mi on odometer and was told it was a one-owner, CLEAN car. Dealer would not work with me on price to offset cost of new tires, PDR body work and dropping price based on fact vehicle had been poorly repainted. Runs well but question I asked which was valid was why was I told veh. had no dents, paint/body work etc. and why was it repainted with only 39k ? Was told by Frank that he would contact prior owner on missing key & fob. No call-back on missing key-fob. Had $1,000.00 put down to hold vehicle as I was out-of-state, and told it would not be charged to my acct, it was! I fully understand what is involved when purchasing a pre-owned vehicle. But when a buyer is deceived and not told truth regarding issues, that is very unprofessional especially for a dealership like Lexus of Nashville. Based on information given to me by Greg , I stopped my search of vehicles. This vehicle was purchased due to low miles and had to have vehicle taken out-of-state No time left to purchase another vehicle, based decision to purchase on word of sales rep. Greg. Got him to admit he had never seen vehicle himself, contrary to wat he had told me! Honesty is the best policy was not in effect here! Small sale for dealership and their only concern was to sell unit at price that did not factor in body, paint & tires. I will not purchase a vehicle here again, nor would I recommend this dealership to anyone.
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Mar 9, 2013
Dealer was very responsive and helpful.
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Mar 9, 2013
They were fantastic to deal with. I traveled from Michigan and was met by my sales associate Carroll Clark at the airport. He picked me up drove me to the dealership worked with me for several hours. I completed the purchase and drove the car back to Michigan. I would highly recommend them.
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Feb 5, 2013
Great communication, Kasey. Thanks for trying, I'll make it to Nashville eventually. TL or no
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Jan 26, 2012
PrestonsDad
Just bought my first Lexus from Lexus of Nashville, certified pre-owned. From the moment we walked instantly felt important. The entire staff were welcoming and courteous. I told my salesman, Kris Sisco, what I needed, and then what i wanted. I was comforted by the dynamics of his knowledge of the vehicles including non Lexus models. He found exactly what I needed AND wanted, and helped us fantastically every step of the way. Thank You Lexus of Nashville and thank you Kris Sisco, you are a fine one, we will be calling upon you again next year when our son graduates from Lipsomb!
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Jan 26, 2012
TBROMLEY
5
I was very shocked to read the above message. I bought my Acura from Kris and though it was not a Lexus, Kris treated me with the utmost respect. I have sent many customers to Kris and they have all had wonderful experiences with him. He really respects your time and really pays attention to your needs and wants.
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Jul 17, 2011
mightymite
Went to this dealer and talked to Kris Sisco, he was rude to us. We left and went to another dealer and bought a car. I was shocked at Kris's attitude.
1 of 1 people found this review helpful.
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